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Meeting The Expectations Of Today’s Users

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Paper delivered by Nora Claravall during the 35th ALAP Anniversary Forum

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Meeting the Expectations of Today’s Users By: NORA J CLARAVALL,Ed.D.
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Need to go beyond the traditional library ,[object Object],[object Object],[object Object],[object Object]
Beyond the traditional library, we need to: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Web 2.0 >read write web >wikipedia >blogging >cost per click >participation >wikis >tagging (folksonomy) Web 1.0 >read only web >Britannica >personal website >page views >publishing >content management system >directories (taxonomy)
Web 2.0 + Library = Library 2.0 ,[object Object],[object Object],[object Object],[object Object]
Aspects of a Library 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Categories of Users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Users’ Expectations ,[object Object],[object Object]
Users’ Basic Needs ,[object Object],[object Object],[object Object]
Users’ Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3 basic elements of a good service ,[object Object],[object Object],[object Object]
Electronics Resources Printed Publications Library 2.0 Wikis Blogging Folksonomy Technical Facilities Human side of user services Users’ value Users’ Satisfaction INFO COMMON MODEL
Strategies for a Successful User Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you Let’s have coffee together.

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Meeting The Expectations Of Today’s Users

  • 1. Meeting the Expectations of Today’s Users By: NORA J CLARAVALL,Ed.D.
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  • 5. Web 2.0 >read write web >wikipedia >blogging >cost per click >participation >wikis >tagging (folksonomy) Web 1.0 >read only web >Britannica >personal website >page views >publishing >content management system >directories (taxonomy)
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  • 13. Electronics Resources Printed Publications Library 2.0 Wikis Blogging Folksonomy Technical Facilities Human side of user services Users’ value Users’ Satisfaction INFO COMMON MODEL
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  • 16. Thank you Let’s have coffee together.