A review of doing Root Cause Corrective Action.

1. rcca
the why, the what, the
how, the who, the when,
and the where

2. Created 2013
by Tom Curtis
Blogs: www.onimproving.blogspot.com
www.leanlicenseplates.tumblr.com
www.improvementmodels.tumblr.com
www.corpsociology.tumblr.com
www.ideamerchants.tumblr.com
Presentations: www.slideshare.net/onimproving
Email: ideamerchants@gmail.com
Instagram: onimproving
Twitter: @onimproving

3. root cause
corrective
action

4. the contents
the why
the what
the how
the who
the when
the where

5. the whythe reasons

6. To Correct Issues
To Ensure Process
To Teach Problem Solving
To Share Learnings
To Support Standards

7. the whatthe stages

8. Establish Point of Cause
Establish the Problem
Establish Root Causes
Establish Corrective Action
Establish Control

9. the howthe process

10. With a Standard Process
With a Standard Form
With a Standard Follow up
With a Standard Update
With a Standard Trigger

11. the whothe authors

12. all

13. all
in case it was not clear

14. the whenthe timing

15. quickly
Upon Standard Trigger safety
quality
rate
material
every time

16. the wherethe place

17. every
place
issues
happen