This presentation provides an insight how Gartner's top 10 technology trends in 2016 will impact life insurance industry.

1. DIGITAL TRENDS
REDEFINING THE INSURANCE INDUSTRY
Head of Department
Dept. of Computer Engineering
Faculty of Engineering
Chulalongkorn University
natawut.n@chula.ac.th
@natawutn
http://natawutn.wordpress.com
http://www.slideshare.net/natawutnupairoj
Asst. Prof. Natawut Nupairoj, Ph.D.

2. GARTNER’S TOP 10 STRATEGIC TECHNOLOGY TRENDS FOR 2016
DIGITAL MESH
Device Mesh
Ambient User Experience
3D Printing Materials
SMART MACHINES
Information of Everything
Advanced Machine Learning
Autonomous Agents & Things
Adaptive Security Architecture
Advanced Systems Architecture
Mesh App & Service Architecture
IOT Architecture & Platforms
NEW IT REALITY

3. GARTNER’S TOP 10 STRATEGIC TECHNOLOGY TRENDS FOR 2016
DIGITAL MESH
Device Mesh
Ambient User Experience
3D Printing Materials
SMART MACHINES
Information of Everything
Advanced Machine Learning
Autonomous Agents & Things
Adaptive Security Architecture
Advanced Systems Architecture
Mesh App & Service Architecture
IOT Architecture & Platforms
NEW IT REALITY

4. DEVICE MESH
Wearable devices’ shipment will be doubled in 4 years
20% will be healthcare related devices

5. Find Jeans That Fit Your Shape!LIKE A GLOVE

6. INTRODUCING FDA-APPROVED INGESTIBLE
SENSORS IN PILLS
http://www.forbes.com/sites/singularity/2012/08/09/no-more-skipping-your-medicine-fda-approves-first-digital-pill/

9. AMBIENT USER EXPERIENCE
Providing user experiences across different devices
Source: Google, “The New Multi-screen World: Understanding Cross-platform Consumer
Behavior”, August 2012, http://services.google.com/fh/files/misc/multiscreenworld_final.pdf
90%

10. PEOPLE MOSTLY START FROM SMARTPHONE
Source: Google, “The New Multi-screen World: Understanding Cross-platform Consumer
Behavior”, August 2012, http://services.google.com/fh/files/misc/multiscreenworld_final.pdf

11. Second Screen Experience

12. Consumer satisfaction with online experience, by industry

13. 3D PRINTING MATERIALS
Source: http://www.t3.com/features/3d-printing

14. http://www.unfinishedman.com/digital-grotesque-beautiful-algorithmically-designed-3d-printed-room/
“The growing range of 3D-printable materials will drive a compound
annual growth rate of 64.1 percent for enterprise 3D-printer
shipments through 2019” -- Gartner

15. WHAT YOU CAN PRINT WITH 3D PRINTING
Tissues with blood
vessels
Low–Cost Prosthetic
Parts
Drugs
Tailor-made sensors
Medical Models
Bone
Heart Valve
Ear cartilage
Medical equipment
Cranium Replacement
Synthetic skin
Organs

16. Washington University in St. Louis

17. Chula Engineering +Phramongkutklao Hospital

18. IMPLICATIONS ON LIFE INSURANCE
Healthcare will be moving toward preventive and
personalized – new business models, products, and
services are possible
Modern distribution channels and will become
more and more important -- multi-channel
capabilities must be established

19. GARTNER’S TOP 10 STRATEGIC TECHNOLOGY TRENDS FOR 2016
DIGITAL MESH
Device Mesh
Ambient User Experience
3D Printing Materials
SMART MACHINES
Information of Everything
Advanced Machine Learning
Autonomous Agents & Things
Adaptive Security Architecture
Advanced Systems Architecture
Mesh App & Service Architecture
IOT Architecture & Platforms
NEW IT REALITY

20. Social
Mobile
SensorsLocation
Search
Policy
POS
Claim
Payment
CRM
INFORMATION OF EVERYTHING
“Information has always existed everywhere, but has often been
isolated, incomplete, unavailable, or unintelligible” -- Gartner

21. ADVANCED MACHINE LEARNING

22. Prof. Michael Snyder
Stanford University School of Medicine
• Genome indicates high risk for Type-
2 diabetes
• Perform extensive blood tests every
two months
• Into the 14-month study, analyses
showed he developed diabetes
• The illness was treated successfully
while in its early stages

24. AUTONOMOUS AGENTS AND THINGS

25. Behavioral trend tracking – customize fitness program setup
Food intake tracking - visual recognize food intake
Environment factor tracking – modify fitness program recommendation

26. IMPLICATIONS ON LIFE INSURANCE
Business competitiveness depends on information
management capabilities – information must be
integrated and governance
Business agility becomes extremely important –
business processes and IT infrastructure must be
end-to-end digitalized, automated, and scalable
Data scientist becomes very sexy and hard-working
profession

27. GARTNER’S TOP 10 STRATEGIC TECHNOLOGY TRENDS FOR 2016
DIGITAL MESH
Device Mesh
Ambient User Experience
3D Printing Materials
SMART MACHINES
Information of Everything
Advanced Machine Learning
Autonomous Agents & Things
Adaptive Security Architecture
Advanced Systems Architecture
Mesh App & Service Architecture
IOT Architecture & Platforms
NEW IT REALITY

28. ADAPTIVE SECURITY ARCHITECTURE
Perimeter Defense is inadequate
Application must be accessible from anywhere
Continuous risk mitigation with behavioral and entity analytics

29. ADVANCED SYSTEM ARCHITECTURE
High-powered and ultra-efficient Hardware to support
digital mesh and smart machines requirements

30. (cc) Beraldo Leal
Mesh App & Service Architecture
Microservice Architecture
Back-End Automation
Hybrid-Cloud Deployment
Third-Party Integration
Agile Development
Scalability – Flexibility – Agility

31. IOT ARCHITECTURE AND PLATFORM
IOT Architecture impacts all enterprise architecture

33. WHAT CAN THESE TRENDS BRING YOU?
New Product Offerings
• Derive customer’s understanding from behaviors and
interactions to provide personalized / dynamic pricing
• Peer-to-Peer Insurance
Enable Advanced Customer Engagement (ACE)
• Interact with customers seamlessly and consistently across
all channels (Omni-Channel)
• Targeted offerings – “segment of one”
Connecting with Business Partners with Greater Scalability
• API economy
• Elastic capabilities

34. Source: World Insurance Report 2016 from Capgemini and Efma

35. Source:
http://www.towerswatson.com/en/Insights/Newsletters/Global/Emphasis/2014/the-
internet-of-things-is-transforming-the-insurance-industry

36. ANALYTICS ENABLED STRAIGHT
THROUGH PROCESSING
Source: Capgemini, “The Disruptive Impact of Big Data and Analytics in Insurance”, June 2015

37. WHAT IF THE FOLLOWING PLAYERS
INVOLVE IN LIFE INSURANCE?
Source: Swiss Re, “Life insurance in the digital age: fundamental transformation ahead”, 2015

38. WHAT IF THE FOLLOWING PLAYERS
INVOLVE IN LIFE INSURANCE?
Source: Swiss Re, “Life insurance in the digital age: fundamental transformation ahead”, 2015
Leverage search data for improved
distribution and underwriting
Leverage group buying power,
activity-based ads
Leverage data from Health Kit /
Apple Watch for personalized
pricing
Leverage customer purchasing,
product reviewing and interests for
targeted marketing

39. CP CHULA:
CS PROGRAM
Big Data Theme
• Architecture
• Map/Reduced
• In-Memory
Processing
• Cloud Computing
• Performance
Evaluation
• Analytics
• Big Data Analytics
• Machine Learning
• Social Network
Analysis

40. ARE YOU READY
FOR CHANGES ?