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Marketing Channels
and Distribution




       Manish Kumar
                      Harcourt, Inc.
What is a Marketing Channel?

      Marketing channel
      (a.k.a. distribution
      channel) - network of
      organizations that
      create time, place, and
      possession utilities for
      consumers
Channel Structure




                                         Length of channel
Three Dimensions




                                   els       Ty
                              s lev            pe
                          io u                    s
                    at var                                   of
                                                                  in
             sity                                                   te
        Inten                                                            rm
                                                                              ed
                                                                                ia
                                                                                  rie
                                                                                        s
Channel Structure
     Length of marketing channel
  1 level      2 level        3 level      4 level
Manufacturer Manufacturer   Manufacturer Manufacturer




                                            Agent

                            Wholesaler    Wholesaler

               Retailer       Retailer     Retailer

 Consumer     Consumer       Consumer     Consumer
Channel Structure
 Intensity at various levels

Exclusive
 Distribution

         Selective
          Distribution

                 Intensive
                   Distribution
Channel Structure
Intensity at various levels
   Exclusive Distribution
Channel Structure
      Intensity at various levels
           Selective Distribution

Selectively distributed bands are available in
multiple retail outlets in a particular market
Shopping products, or those that consumers
seek out, are sold through selective distribution
Channel Structure
      Intensity at various levels
            Intensive Distribution

Used when convenience products are sold
through virtually every available retail outlet in
a particular market, e.g. soft drinks, candy,
gum, cigarettes
Channel Structure
  Types of intermediaries




Merchant        Functional
Middlemen       Middlemen
Channel Structure
       Types of intermediaries

Do not take title to products;
they simply facilitate the
exchange process by performing
buying and/or selling functions.


                                   Functional
                                   Middlemen
Channel Structure
   Types of intermediaries

            Take title to products and
            resell them.



Merchant
Middlemen
Channel Structure
Economics of distribution tasks
   Transaction efficiency
                     Mfg. A       Mfg. B       Mfg. C

    Without
intermediaries



                 1   2        3   4   5    6      7     8
Channel Structure
Economics of distribution tasks
   Transaction efficiency
                     Mfg. A         Mfg. B           Mfg. C


     With
intermediaries                    Intermediary




                 1   2        3    4     5       6      7     8
Channel Structure

Management’s desire for
control
  The shorter the channel
  structure the higher the control
  Needed when a manufacturer
  must protect product image,
  etc.
Marketing Channel Flows
Product Flow
 The movement of the product
 from manufacturer through all
 parties who take physical
 possession
Negotiation Flow
 Interplay of buying/selling tasks
 associated with title transfer
Marketing Channel Flows
Ownership Flow
 Movement of title of the product
Information Flow
 Information to and from the
 manufacturer
Promotion Flow
 Flow of persuasive
 communication (advertising,
 personal selling, etc.)
Marketing Channel Flows
Marketing Channel Management
Formulating
channel strategy   Realize only the place ‘P’
Design channel     provides protection from
structure          imitation
Select channel
members
                   Distribution strategies can
Motivate channel
                   provide sustainable
members            competitive advantage
Coordinate with
marketing mix
Evaluate member
performance
Marketing Channel Management
Formulating
channel strategy
                    Set distribution
Design              objectives
channel structure
                    Specify tasks to be
Select channel      performed by the
members             channel
Motivate channel
                    Consider alternative
members
                    structures
Coordinate with
marketing mix       Choose optimal
                    structure
Evaluate member
performance
Marketing Channel Management
Formulating
channel strategy    Optimal structure identified by
                    considering:
Design
channel structure     Market variables
Select channel        Product variables
members               Company variables
Motivate channel      Intermediary variables
members
                      Behavioral variables
Coordinate with       External environment variables
marketing mix
Evaluate member
performance
Marketing Channel Management
Formulating
channel strategy   Develop selection criteria
                                                    Credit and
Design channel                           Size       Financial

structure               Attitude
                                                    Condition
                                                                    Sales
                                                                   Strength
Select
channel members
                   Management             Prospectiv
                     Ability              e channel                Product
Motivate channel                                                    Lines
                                           member
members
                    Management
Coordinate with      succession                              Reputation
marketing mix
                                      Sales       Market
                                   Performance
Evaluate member                                  Coverage

performance
Marketing Channel Management
Formulating
channel strategy   Find prospective channel
                   members
Design channel
structure          Evaluate prospective channel
Select             members
channel members
                   Convert prospectives into
Motivate channel   actual channel members
members
Coordinate with
marketing mix
Evaluate member
performance
Marketing Channel Management
Formulating
channel strategy   Learn about the needs and
                   problems of channel members
Design channel
structure            Advisory committees
Select channel     Offer support
members              Informal support
Motivate             Strategic alliances, partnerships
channel members
                   Provide ongoing leadership
Coordinate with
marketing mix        Continuing focus
Evaluate member
performance
Marketing Channel Management
Formulating
channel strategy     Product and Channel
Design channel
                       Retailers (a channel member)
structure              play an important role in
                       product positioning
Select channel
members                Personal selling
Motivate channel
members
Coordinate
with marketing mix
Evaluate member
performance
Marketing Channel Management
Formulating
channel strategy     Pricing and Channel
Design channel
                       Relevant to channel members:
structure               ‱ Profit margins available to
                          channel members
Select channel          ‱ Pricing policies
members
                        ‱ Incentives
Motivate channel
members
Coordinate
with marketing mix
Evaluate member
performance
Marketing Channel Management
Formulating
channel strategy     Promotion and Channel
Design channel
                       Promotions interface with
structure              channel members
Select channel         Point-of-purchase displays
members                Inventory levels
Motivate channel       Sales person training
members
Coordinate
with marketing mix
Evaluate member
performance
Marketing Channel Management
Formulating
channel strategy     Assessment of success of
                     channel members in
Design channel
structure            implementing strategies
Select channel         Requires good information
members                flows between members
Motivate channel       Point-of-sale systems
members
Coordinate with
marketing mix
Evaluate
member performance

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Marketing mix Place

  • 1. Marketing Channels and Distribution Manish Kumar Harcourt, Inc.
  • 2. What is a Marketing Channel? Marketing channel (a.k.a. distribution channel) - network of organizations that create time, place, and possession utilities for consumers
  • 3. Channel Structure Length of channel Three Dimensions els Ty s lev pe io u s at var of in sity te Inten rm ed ia rie s
  • 4. Channel Structure Length of marketing channel 1 level 2 level 3 level 4 level Manufacturer Manufacturer Manufacturer Manufacturer Agent Wholesaler Wholesaler Retailer Retailer Retailer Consumer Consumer Consumer Consumer
  • 5. Channel Structure Intensity at various levels Exclusive Distribution Selective Distribution Intensive Distribution
  • 6. Channel Structure Intensity at various levels Exclusive Distribution
  • 7. Channel Structure Intensity at various levels Selective Distribution Selectively distributed bands are available in multiple retail outlets in a particular market Shopping products, or those that consumers seek out, are sold through selective distribution
  • 8. Channel Structure Intensity at various levels Intensive Distribution Used when convenience products are sold through virtually every available retail outlet in a particular market, e.g. soft drinks, candy, gum, cigarettes
  • 9. Channel Structure Types of intermediaries Merchant Functional Middlemen Middlemen
  • 10. Channel Structure Types of intermediaries Do not take title to products; they simply facilitate the exchange process by performing buying and/or selling functions. Functional Middlemen
  • 11. Channel Structure Types of intermediaries Take title to products and resell them. Merchant Middlemen
  • 12. Channel Structure Economics of distribution tasks Transaction efficiency Mfg. A Mfg. B Mfg. C Without intermediaries 1 2 3 4 5 6 7 8
  • 13. Channel Structure Economics of distribution tasks Transaction efficiency Mfg. A Mfg. B Mfg. C With intermediaries Intermediary 1 2 3 4 5 6 7 8
  • 14. Channel Structure Management’s desire for control The shorter the channel structure the higher the control Needed when a manufacturer must protect product image, etc.
  • 15. Marketing Channel Flows Product Flow The movement of the product from manufacturer through all parties who take physical possession Negotiation Flow Interplay of buying/selling tasks associated with title transfer
  • 16. Marketing Channel Flows Ownership Flow Movement of title of the product Information Flow Information to and from the manufacturer Promotion Flow Flow of persuasive communication (advertising, personal selling, etc.)
  • 18. Marketing Channel Management Formulating channel strategy Realize only the place ‘P’ Design channel provides protection from structure imitation Select channel members Distribution strategies can Motivate channel provide sustainable members competitive advantage Coordinate with marketing mix Evaluate member performance
  • 19. Marketing Channel Management Formulating channel strategy Set distribution Design objectives channel structure Specify tasks to be Select channel performed by the members channel Motivate channel Consider alternative members structures Coordinate with marketing mix Choose optimal structure Evaluate member performance
  • 20. Marketing Channel Management Formulating channel strategy Optimal structure identified by considering: Design channel structure Market variables Select channel Product variables members Company variables Motivate channel Intermediary variables members Behavioral variables Coordinate with External environment variables marketing mix Evaluate member performance
  • 21. Marketing Channel Management Formulating channel strategy Develop selection criteria Credit and Design channel Size Financial structure Attitude Condition Sales Strength Select channel members Management Prospectiv Ability e channel Product Motivate channel Lines member members Management Coordinate with succession Reputation marketing mix Sales Market Performance Evaluate member Coverage performance
  • 22. Marketing Channel Management Formulating channel strategy Find prospective channel members Design channel structure Evaluate prospective channel Select members channel members Convert prospectives into Motivate channel actual channel members members Coordinate with marketing mix Evaluate member performance
  • 23. Marketing Channel Management Formulating channel strategy Learn about the needs and problems of channel members Design channel structure Advisory committees Select channel Offer support members Informal support Motivate Strategic alliances, partnerships channel members Provide ongoing leadership Coordinate with marketing mix Continuing focus Evaluate member performance
  • 24. Marketing Channel Management Formulating channel strategy Product and Channel Design channel Retailers (a channel member) structure play an important role in product positioning Select channel members Personal selling Motivate channel members Coordinate with marketing mix Evaluate member performance
  • 25. Marketing Channel Management Formulating channel strategy Pricing and Channel Design channel Relevant to channel members: structure ‱ Profit margins available to channel members Select channel ‱ Pricing policies members ‱ Incentives Motivate channel members Coordinate with marketing mix Evaluate member performance
  • 26. Marketing Channel Management Formulating channel strategy Promotion and Channel Design channel Promotions interface with structure channel members Select channel Point-of-purchase displays members Inventory levels Motivate channel Sales person training members Coordinate with marketing mix Evaluate member performance
  • 27. Marketing Channel Management Formulating channel strategy Assessment of success of channel members in Design channel structure implementing strategies Select channel Requires good information members flows between members Motivate channel Point-of-sale systems members Coordinate with marketing mix Evaluate member performance