ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Organizations across the globe are implementing ServiceNow to create a lone structure of record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business requirements of the customers.

1. ServiceNow
Administration
&
Developer
Course Agenda

2. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Introduction to Service Now
 What is Service Now
 Why and who can use Service Now
 Concept of cloud computing in Service Now
 Introduction to ITIL foundation (v3)
1. Service Strategy
2. Service design
3. Service transition
4. Service operation
5. CSI (Continual Service improvements)
 Navigation and users

3. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Tables, Form, Dictionary
 Creating Application, module
 Creating table
 Personalizing form and table layout
 Creating Section
 View
 Dictionary entries
 Dictionary overrides
 Related lists
 Reference qualifiers

4. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
User Administration
 Creating groups
 Users and Departments
 Concept of delegation
 Customizing user profile
 Roles & group membership
 Fetch detail of logged in user

5. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Email Notification
 Defining a Template
 Define notification
 Email logs
 Introduction to SMTP and POP mail servers
 Trigger email on event

6. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Service catalog
 Use of service catalog, back end execution
 Creating catalog item, record producer, order guide
 Create RITM and catalog task
 Attaching workflow to catalog items

7. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
workflow
 Workflow editor and workflow scripts
 Workflow activities and workflow context
 Workflow stages, transitions

8. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Create SLA &Schedule
 SLA Definitions
 SLA Properties
 Attach SLA to tasks
 Create schedule and child schedule

9. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Access Control List
 Create Read, Write and Create ACL on table and field level
 Debug ACLS
 Write ACL Scripts
 Concept of privileged system admin

10. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Content Management (CMS)
 Creating site, page
 Dynamic content block
 Define Header, theme, style sheet
 Creating UI page, UI macros

11. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Customize Homepage
 Creating Gauges
 Define CSS properties, UI Properties
 Change visibility of Homepage and banner

12. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Importing data in Service Now
 Data sources
 XML import
 Transform maps,
 Scheduled data import
 Import sets
 Transform scripts
 Data load automation

13. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Scripting in ServiceNow
 Configure a ServiceNow instance for scripting
 Write, test and debug client-side scripts
 Business rules-UI actions
Script actions
Workflow scripts
Scheduled jobs
 Client scripts-User Interface (UI) policies
UI scripts
Write, test and debug server-side scripts
 Develop scripting best practices
 Write, test and debug script includes-On-demand functions -
Server side

14. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
 Jellyscripting basics
 Client/server -Manage events
 External Scripting
 Concept of Application Scripting
 Transform Map scripting
Scripting in ServiceNow

15. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Update set’s Creation
 Creating an update set
 Merge update set
 Retrieve Update set in another instance

16. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Debugging
 Syntax Editor
 Using the Syntax Editor
 Script Syntax Error Checking
 JavaScript Debugger
 Field Watcher
 Debugging Business Rules
 Business Rule Error Messages
 Debugging Tools Best Practices

17. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Reporting
 Generating different types of reports
 Scheduling Reports
 Creating homepages
 Adding reports to homepages
• Bar Charts
• Pie Charts
• List Reports
• Pivot Tables
• Using scripting in Reporting
• Scheduling Reports
• Making Gauges

18. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Advanced Scripting
 All advanced scriptings

19. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
Web services Integration - SOAP and REST
 Web Services :
Direct Web Services
Transform Map Web Services
Scripted Web Services
 Email Integration:
Inbound Actions
Event Registry
Creating and Triggering Events
 LDAP Integration
 CMDB Import
 SSO Configuration and implementation

20. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
MID Server installation
 Installing MID server on a instance
 Testing the Mid Server using another Logins
Importing Files by Using MID Server

21. Amsterdam | Bangalore | Chennai | Hyderabad | London | Mumbai | Melbourne | Nigeria |Singapore | USA
www.excelr.com
enquiry@excelr.com
Toll FREE : 1800-212-2120 (India)
0044-203-514-6638 (UK)
006-128-520-3240 (Australia)
001-608-218-3798 (USA)
+2348181496946 (Nigeria)
Contact Us