Personal Information
Unternehmen/Arbeitsplatz
Harrow, United Kingdom United Kingdom
Beruf
IT Service Management Architect & Multi-Supplier Integration and Management Expert (MSI/SIAM/ITIL)
Branche
Technology / Software / Internet
Webseite
enamulhaque.co.uk
Info
A seasoned IT professional with diverse experience in leading and managing transformation, optimizing strategies with sustained operational excellence.
Extensive knowledge in Service Integration and Management (SIAM) & Digital transformation projects across complex multi-suppler environments, ITIL consultancy, ITSM Process re-engineering & ITSM tool deployments.
Considerable industry experience in Solution design, Program management, Contact Centre Operations, Technical Support Operations, Cloud Architecture and Big data analytics.
Tags
knowledge management
km
social media
itsm
itil
nokia
knowledge creation
siam
snow
msi
servicenow
problem management
incident management
big data
service desk
service design
help desk
customer service
knowledge sharing
knowledge representation
km initiatives
rapid elasticity
cloud strategy
cloud computing
measured service
commercial cloud offerings
cloud adaptation
cloud computing service layers
platform as a service (paas)
resource pooling
broad network access
cloud provisioning
cloud
on-demand self-service
infrastructure as a service (iaas)
integrated and networked hardware
utility computing
cloud implementation types
cloud architecture
cloud computing layers
software as a service (saas)
leadership development
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risk management
ocm
hcl
gartner
technology
corporate
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transformation process
process
organizational changes
people
corporate changes
transition
leadership
microsoft
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how to create knowledge articles
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chnage mamagement
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predefined reports
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applications
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reporting
the trampoline
innovation
opportunities
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ear muffs
ryan patterson
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teens
science
inspiring stories
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service management
support centers
asset management
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structuring the data
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kcs
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survival and primitive technology
touchpoints
customer care
nokia siemens network
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enamul haque
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(2)Customer Service | Engagement | Social Media
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Personal Information
Unternehmen/Arbeitsplatz
Harrow, United Kingdom United Kingdom
Beruf
IT Service Management Architect & Multi-Supplier Integration and Management Expert (MSI/SIAM/ITIL)
Branche
Technology / Software / Internet
Webseite
enamulhaque.co.uk
Info
A seasoned IT professional with diverse experience in leading and managing transformation, optimizing strategies with sustained operational excellence.
Extensive knowledge in Service Integration and Management (SIAM) & Digital transformation projects across complex multi-suppler environments, ITIL consultancy, ITSM Process re-engineering & ITSM tool deployments.
Considerable industry experience in Solution design, Program management, Contact Centre Operations, Technical Support Operations, Cloud Architecture and Big data analytics.
Tags
knowledge management
km
social media
itsm
itil
nokia
knowledge creation
siam
snow
msi
servicenow
problem management
incident management
big data
service desk
service design
help desk
customer service
knowledge sharing
knowledge representation
km initiatives
rapid elasticity
cloud strategy
cloud computing
measured service
commercial cloud offerings
cloud adaptation
cloud computing service layers
platform as a service (paas)
resource pooling
broad network access
cloud provisioning
cloud
on-demand self-service
infrastructure as a service (iaas)
integrated and networked hardware
utility computing
cloud implementation types
cloud architecture
cloud computing layers
software as a service (saas)
leadership development
enterprise transformation
risk management
ocm
hcl
gartner
technology
corporate
effective leadership
transformation process
process
organizational changes
people
corporate changes
transition
leadership
microsoft
knowledgebase
how to create knowledge articles
knowledge base
km articles
knowledge management training
chnage mamagement
knowledge
predefined reports
report
applications
analytics
calendar-based views
statistics
servicenow training
it sevice management
servicenow system
data anlysis
reporting
the trampoline
innovation
opportunities
louis braille
braille
business
george nissen
ear muffs
ryan patterson
astounding business
teens
science
inspiring stories
teenagres
innovative
chester greenwood
oppurtini
creative
inventions
sign language translator
it operations
war-room
information technology
service operations
asset
service life-cycle
transformation
service management
support centers
asset management
data analytics
structuring the data
data
kcs
creative care
survival and primitive technology
touchpoints
customer care
nokia siemens network
technical support
story telling
km success stories
enamul haque
Mehr anzeigen