ITIL CSI: How to Get It Going with Little or No Budget - ITSM Academy Webinar

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Presented by Denis Esslinger, ITSM Evangelist In the presentation we will discuss how to get CSI started and accepted into your cultural. We will learn tips and tricks for making small incremental improvements go a long way.

Technologie

CSI
How to Get It Going with Little or No Budget

Denis Esslinger
Driving Excellence through Best
Practices and Common Sense
•  ITSM Evangelist leveraging
over 25 years experience in IT
development, support,
architecture and strategy.
•  ITIL Expert that excels at
developing sound strategies
and implementing people
focused processes to improve
the quality and reduce the cost
of delivering IT services.

Agenda
 What is CSI?
 Why do CSI?
 CSI Approach
 Getting the Ball
Rolling
 Common Challenges
 Some Examples
 Key Takeaways
 Questions

What is CSI?
  Improving the Value of Your Services
  Improving Effectiveness
  Improving Efficiency

Why Do CSI?
  To maintain the Value of Your Services
  To increase the Value of Your Services
  To improve Teamwork
  To improve Employee Morale

CSI Approach
  What is the Vision?
  Where are We Now?
  Where do We Want to Be?
  How do We Get There?
  Did We Get There?
  How do We Keep the Momentum Going?

Getting the Ball Rolling
  Understand What Your Customers Value
  Have Clear Goals and Objectives
  Have Someone Accountable for CSI
  Set Up Simple Ways for Ideas to be Collected
  Look for Some Quick Wins
  Communicate

Common Challenges
  Lack of Knowledge of Customer Impacts/
Priorities
  Competitive Culture
  Measuring the Value of Improvements

Corporate IT Service Desk
  30 Person Service Desk
  Supporting 6000 Employees 24x7
  Improving Training
  Utilizing Metrics

Non-Profit Annual Conference
  20 Person Volunteer Committee
  Conference for 1000 ITSM Professionals
  Documenting Roles and Responsibilities
  Improving Quality and Consistency

A Marketing Company
  ~ 200 Person Organization
  Simple, Effective Process
  It’s Transparent
  Employee Enabled

Understand What Your Customers Value
 Set Clear Goals and Objectives
 Encourage Participation
 K.I.S.S.
 Measure the Value of Improvements
 Communicate, Communicate

Bonus
  The Chief Happiness Officer Blog
http://positivesharing.com/2014/02/kill-
suggestion-box-heres-much-better-way/
  Raving Fans by Ken Blanchard & Sheldon Bowles
http://www.kenblanchard.com/Store/Books/
Raving-Fans

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Created by Mozilla Research in 2012 and now part of Linux Foundation Europe, the Servo project is an experimental rendering engine written in Rust. It combines memory safety and concurrency to create an independent, modular, and embeddable rendering engine that adheres to web standards. Stewardship of Servo moved from Mozilla Research to the Linux Foundation in 2020, where its mission remains unchanged. After some slow years, in 2023 there has been renewed activity on the project, with a roadmap now focused on improving the engine’s CSS 2 conformance, exploring Android support, and making Servo a practical embeddable rendering engine. In this presentation, Rakhi Sharma reviews the status of the project, our recent developments in 2023, our collaboration with Tauri to make Servo an easy-to-use embeddable rendering engine, and our plans for the future to make Servo an alternative web rendering engine for the embedded devices industry. (c) Embedded Open Source Summit 2024 April 16-18, 2024 Seattle, Washington (US) https://events.linuxfoundation.org/embedded-open-source-summit/ https://ossna2024.sched.com/event/1aBNF/a-year-of-servo-reboot-where-are-we-now-rakhi-sharma-igalia

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Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

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This presentations targets students or working professionals. You may know Google for search, YouTube, Android, Chrome, and Gmail, but did you know Google has many developer tools, platforms & APIs? This comprehensive yet still high-level overview outlines the most impactful tools for where to run your code, store & analyze your data. It will also inspire you as to what's possible. This talk is 50 minutes in length.

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Scaling API-first – The story of a global engineering organization Ian Reasor, Senior Computer Scientist - Adobe Radu Cotescu, Senior Computer Scientist - Adobe Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

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The Good, the Bad and the Governed - Why is governance a dirty word? David O'Neill, Chief Operating Officer - APIContext Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

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Join our latest Connector Corner webinar to discover how UiPath Integration Service revolutionizes API-centric automation in a 'Quote to Cash' process—and how that automation empowers businesses to accelerate revenue generation. A comprehensive demo will explore connecting systems, GenAI, and people, through powerful pre-built connectors designed to speed process cycle times. Speakers: James Dickson, Senior Software Engineer Charlie Greenberg, Host, Product Marketing Manager

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MySQL Webinar, presented on the 25th of April, 2024. Summary: MySQL solutions enable the deployment of diverse Database Architectures tailored to specific needs, including High Availability, Disaster Recovery, and Read Scale-Out. With MySQL Shell's AdminAPI, administrators can seamlessly set up, manage, and monitor these solutions, ensuring efficiency and ease of use in their administration. MySQL Router, on the other hand, provides transparent routing from the application traffic to the backend servers in the architectures, requiring minimal configuration. Completely built in-house and supported by Oracle, these solutions have been adopted by enterprises of all sizes for their business-critical applications. In this presentation, we'll delve into various database architecture solutions to help you choose the right one based on your business requirements. Focusing on technical details and the latest features to maximize the potential of these solutions.

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Following the popularity of "Cloud Revolution: Exploring the New Wave of Serverless Spatial Data," we're thrilled to announce this much-anticipated encore webinar. In this sequel, we'll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you're building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

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ITIL CSI: How to Get It Going with Little or No Budget - ITSM Academy Webinar

1. CSI How to Get It Going with Little or No Budget

2. Denis Esslinger Driving Excellence through Best Practices and Common Sense •  ITSM Evangelist leveraging over 25 years experience in IT development, support, architecture and strategy. •  ITIL Expert that excels at developing sound strategies and implementing people focused processes to improve the quality and reduce the cost of delivering IT services.

3. Agenda  What is CSI?  Why do CSI?  CSI Approach  Getting the Ball Rolling  Common Challenges  Some Examples  Key Takeaways  Questions

4. What is CSI?   Improving the Value of Your Services   Improving Effectiveness   Improving Efficiency

5. Why Do CSI?   To maintain the Value of Your Services   To increase the Value of Your Services   To improve Teamwork   To improve Employee Morale

6. CSI Approach   What is the Vision?   Where are We Now?   Where do We Want to Be?   How do We Get There?   Did We Get There?   How do We Keep the Momentum Going?

7. Getting the Ball Rolling   Understand What Your Customers Value   Have Clear Goals and Objectives   Have Someone Accountable for CSI   Set Up Simple Ways for Ideas to be Collected   Look for Some Quick Wins   Communicate

8. Common Challenges   Lack of Knowledge of Customer Impacts/ Priorities   Competitive Culture   Measuring the Value of Improvements

9. Examples

10. Corporate IT Service Desk   30 Person Service Desk   Supporting 6000 Employees 24x7   Improving Training   Utilizing Metrics

11. Non-Profit Annual Conference   20 Person Volunteer Committee   Conference for 1000 ITSM Professionals   Documenting Roles and Responsibilities   Improving Quality and Consistency

12. A Marketing Company   ~ 200 Person Organization   Simple, Effective Process   It’s Transparent   Employee Enabled

13. Key Takeaways

14.  Understand What Your Customers Value  Set Clear Goals and Objectives  Encourage Participation  K.I.S.S.  Measure the Value of Improvements  Communicate, Communicate

15. Questions?

16. Bonus   The Chief Happiness Officer Blog http://positivesharing.com/2014/02/kill- suggestion-box-heres-much-better-way/   Raving Fans by Ken Blanchard & Sheldon Bowles http://www.kenblanchard.com/Store/Books/ Raving-Fans

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