Eddie Vidal

south florida hdi eddie vidal @eddievidal #soflahdi hdi metrics eddievidal leadership service delivery itil 2011 university of miami it service management employee engagement customer service appreciation teamwork recognition leadership development hdiconf2013 itsmf itsm surveys #thinkhdi team building motivation it service support customer support soflahdi itil conference maximizer incident management dashboard information communication technology service management mentoring @thinkhdi #hdiconf14 communication csi team leader service quality call monitoring measurement performance dashboard customer experience thinkhdi cherwell software it value value help desk local chapter mobility rae ann bruno case study communications plan peopletek fusion 12 desktop support technician of the year analyst of the year information technology organizational change transparency accountability transformation social media social media marketing service design quality market research reports career development career lco education sharing give back engagement #lco13 #thinkhdi @eddievidal lco summit fusion 14 jennyrains hdiresearch hdiconf2014 continual service improvement vchapter human development index marketing and advertising hdi southeast region brand awareness marketing business card newsletters logo templates spe public speaking conferences leade @tony_diperna itsmf_usa #smfusion13 employ hdi atlanta university hdi atlanta matt neigh quality assurance performance management customer satisfaction bill payne cio virtual event it alignment dell webinar benefits itpalooza vision it industry awards mission smart goals aoy increase membership membership criss scruggs mobile computing bmc software technology business technology carnival cruise lines itil2011 smfusion12 thinkdhi communications social media strategy return on investment malcolm fry