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Engineering and the Telco Market

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]

Engineering in the Telecom market ,[object Object],[object Object],[object Object],[object Object],Italy 3 ,100 Italia (Telecom Italia, Wind, Vodafone, 3) Argentina (Telecom Personal, Diasorin) Brazil (TIM Celular) Greece (Wind Hellas) Serbia (Telecom Srbija, Promonte GSM) Turkey (AVEA) Venezuela (Digitel)

Engineering in the Telecom market ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Milano Roma Napoli Torino PSM Trento Orvieto To be Partner of our Customers at strategic, tactic and operational level, by continuously referring to business and technological evolutions of Customers’ market environment UNI EN ISO 9001:2000 ITIL® Main Certifications CMM3 Convergence Consolidation Customer Focus Competition New Networks

Engineering Offering for the Telecom Market ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SOA OpenSource Competition Business&Operation Support Systems Enterprise Revenue Assurance Traffic Data Collection, Anal.&Mediation Authority Management System OSS&IN Rating and Billing (Pre&Postpaid) Sales Force Automation CRM Business Intelligence Document Management Knowledge Management Security ERP Value Added Services Mobile VAS Platforms and Portals … ...constantly oriented to Telecom Business and IT Evolutions Flexibility - Innovation - Time to market - Efficiency Convergence Consolidation Customer Focus New Networks

Our Approach to « solution » To guarantee a continuous and effective alignment of IT to Telcos strategies Operate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Change Programs Lifecycle Design Build ,[object Object],[object Object],[object Object],[object Object]

Technological Partnerships F A S T

Customer Relationship Management Business Issues Introduction Solution Technological Enablers Clients Our practice delivers the complete breadth of solutions ranging from operational to analytical CRM. These include solutions for Sales Automation, Customer Service Centres, Marketing Analytics and Loyalty Services. We are experienced in large integrated CRM programmes having delivered 568 CRM projects as either integrated or dedicated solutions. ,[object Object],[object Object],[object Object],[object Object],[object Object],Strong partnerships and deep understanding of best of breed CRM products allow us to implement solutions minimising customisation. We implement solutions through our adopted RAD based methodology aligned with vendor methodologies but tailored to suit individual clients We support the full solution lifecycle, from helping clients produce a sound ROI / ROC business case for CRM or conducting vendor selections, to design, build and operate solutions delivering the expected benefits against defined KPIs.

CRM - Sales Force Automation Business Issues Introduction Solution Technological Enablers Clients At Engineering we can offer a complete set of applications dedicated to the Sales Force Automation, from the customization of commercial SFA applications , generally utilized to manage the Corporate Sales Force of a Telecom operator to in-house developed applications that easily integrate in the existing CRM and Billing environment and can be used at the Point of Sale. Our portfolio also includes Commissioning Management solutions as this process belongs to the Sales process. ,[object Object],[object Object],[object Object],[object Object],Whether the Sales process refers to the Consumer segment or the Corporate one, the Sales Force need specific tools and functionalities so that opportunities can be followed and closed in the shortest timeframe. These applications complement the CRM environment of a Telecom operator empowering both Dealers and Sales Representatives with a dedicated framework. Engineering’s approach is based on the complete application life cycle of the SFA environment - Consult, Build and Operate.

Rating and Billing ( for Pre and Post paid solutions) Introduction Rating & Billing processes encompass creating and maintaining a customer’s billing account, monitoring the status of the account balance, generating the final bills to be sent to the customers, and the handling of rating and billing exceptions. These processes apply to both the pre-paid and post-paid customer segments and can be implemented with solutions that keep the two segments separate or with convergent solutions that can handle both segments through a single environment. Business Issues Solution Technological Enablers Clients At Engineering we can offer a complete set of applications dedicated to the Rating and Billing area. These include turnkey solutions for small operators, point solutions tailored to specific needs all the way to end-to-end pre-paid or post-paid solutions. Our solutions are based on 3rd party products and on a number of in-house developments, enabling also end-to-end prepaid customer lifecycle (i.e. service activation, provisioning, voucher management, promotions, traffic archiving, offering mgt., ecc.) We support the full solution lifecycle, from helping operators conduct vendor selections, to design, build and operate Billing environments against defined KPIs. ,[object Object],[object Object],[object Object],[object Object]

Mobile VAS Platforms and Portals ,[object Object],[object Object],[object Object],[object Object],[object Object],Business Issues Introduction VAS are key to increase operator revenues beyond their basic offer (voice, data, messages). VAS numbers and complexities need to be managed through specific platforms. Engineering designed and built a specific SDP platform to support consumers self-care and business customer services. Solution Technological Enablers Clients Mobile VAS Portals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Value Added end-to-end Services ,[object Object],[object Object],[object Object],[object Object],Business Issues Introduction Vas are key to increase operators’ revenues beyond their basic offer (voice, data, messages). VAS offering grows and operators require new attractive revenue-generator services. Engineering solutions support some of the most innovative Value Added end-to-end Services to end users: Betting, Ring To Back-tone, Instant Win, Televoting, Community & Blog, InfoContent; icketing; VideoCalls Center; VideoPortals; Multimedia Content Delivery; Mobile TV; LBS Services (tracking). Technological Enablers Clients ,[object Object],[object Object],[object Object],[object Object],[object Object],Solution

OSS&IN Business Issues Introduction Solution Technological Enablers Clients Operation Support Systems help Service Providers to control and monitor their telecom network, supporting critical processes such as inventory management, service and fault management, service provisioning. The use of the intelligent network (IN) approach to support telecommunications services enables the adoption of productivity-enhancing techniques for new services creation. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Latin America PREPAID (App. Mngmt) Benefits Engineering Solution Engineering supports Latin America Clients in achieving business innovation, efficiency, quality targets of prepaid service whenever, wherever through remote support from Italy and Brazil on site presidium and offices ,[object Object],[object Object],[object Object],Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Italy 3 ,100

[object Object],[object Object],MVO Project Telco Operator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Partner in Business Model Innovation meeting successfully project time plan and addressing time to market Benefits Engineering Solution Objectives

VAS Self Caring (Jemma) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Benefits Engineering Solution Objectives To provide VAS fast, easily, efficiently through a multi-channel platform @ WAP, SMS, USSD, CBC WEB WEB Phones, IVR e-mail Content and Services Banks and Financial Institutions $ Customer Care Customer Profiling Self Caring

INFOTAINMENT (Content Delivery) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Benefits Engineering Solution Objectives To increase ARPU through content services on new channels

WIND ITALIA – Prepaid Testing Tool Benefits Engineering Solution ,[object Object],[object Object],Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],To test Core Business Processes

Benefits Engineering Solution ,[object Object],[object Object],[object Object],Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Vodafone IN-NGIN Mobile Number Portability Service based on IN/NGIN to increase ARPU

Video Portal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Placeshifting – Office on Hand ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communities: Tim Tribù, Mobile Second Life, Wannabe

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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Mobile Music Your music Search MTV channels Recommendations Discovered Music Friends’ playlists Listen at home on home PC Listen at work on work PC Listen everywhere else on your mobile phone Placeshift

The Mobile TicketTag Platform Ticketing Platform

Engineering and Telco Market Thank You!

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