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Ethical and Legal Issues in Selling © Cosmopoint International University College

What is Ethics? ,[object Object],[object Object]

WHY BE ETHICAL? ,[object Object],[object Object],[object Object],[object Object],[object Object]

WHAT IS ETHICAL BEHAVIOR? ,[object Object],[object Object]

What consists (makes up) of Ethical Behaviour? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ETHICS IN DEALING WITH SALESPEOPLE ,[object Object],[object Object],[object Object],[object Object]

Five ethical consideration sales managers face are: ,[object Object],[object Object],[object Object],[object Object],[object Object]

Level of pressure ,[object Object],[object Object],[object Object],[object Object],[object Object]

Decisions affecting territory ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Decisions affecting territory – key accounts

To Tell the Truth ,[object Object],[object Object],[object Object],[object Object]

The Medically Unfit/Drug Addict/Alcoholic Salesperson ,[object Object],[object Object],[object Object],[object Object]

What is Employee Rights? ,[object Object],[object Object],[object Object],[object Object],[object Object]

SALESPEOPLE ETHICS IN THE ORGANIZATION ,[object Object]

Misusing the Company Assets ,[object Object],[object Object],[object Object]

Moonlighting ,[object Object],[object Object],[object Object]

Cheating ,[object Object],[object Object]

The Impact of Salesperson behavior ,[object Object],[object Object],[object Object]

Technology Theft ,[object Object],[object Object]

ETHICS IN DEALING WITH CUSTOMERS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Bribes ,[object Object],[object Object],[object Object],[object Object],[object Object]

Misrepresentation (Misstatements) ,[object Object],[object Object],[object Object]

Price Discrimination ,[object Object],[object Object],[object Object],[object Object],[object Object]

Tie in Sales & Exclusive Dealership ,[object Object],[object Object],[object Object],[object Object]

Reciprocity ,[object Object],[object Object],[object Object]

Sales Restrictions and Cooling off period Sales Restrictions and Cooling off period Sales Restrictions and Cooling off period Sales Restrictions and Cooling off period Sales Restrictions and Cooling off period ,[object Object],[object Object],[object Object]

MANAGING SALES ETHICS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Careful Selection of Leaders ,[object Object]

Establish a Code of Ethics ,[object Object],[object Object],[object Object],[object Object]

Principle based Statements ,[object Object]

Policy based Statements ,[object Object],[object Object]

Ethical Committee ,[object Object],[object Object],[object Object]

Creating an acceptable ethical working environment. ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Establish Control Systems

The Direct Sales Act 1993 of Malaysia ,[object Object],[object Object],[object Object]

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