By 2021, 98% of organizations plan to adopt multicloud architectures, but only 41% have a multicloud management strategy and just 38% have procedures and tools to operate a multicloud environment. As an IT leader you don't want to stifle forays into multicloud as it is an engine to efficiently support growth, innovation and transformation, however, it can be one of the most challenging changes that organizations face. During the Think Tank we’ll discuss: - Opportunities and inherent challenges for organizations as applications across categories migrate to multicloud - Stages of multicloud transformation - Best practices from organizations that are succeeding with a multicloud environments

1. Assembling your cloud
orchestra:
A field guide to multicloud management
Michael Healy
IBM VP, Global Business Services
Cloud Application Migration Services GTM and Sales

2. 2
Demographics
of our global
respondents
Multicloud management
Regional
distribution
Industry
distribution
Role
distribution
5%
8%
6%
5%
5%
6%
4%
8%
5%5%
6%
6%
6%
5%
6%
6%
4%
4%
5%
13%
14%
30%
14%
29%
9%
36%
10%
26%
20%
Automotive Industrial products
Banking Insurance
Chemicals Life sciences/pharma
Petroleum Media & entertainment
Electronics Retail
Consumer products Telecom
Education Transportation
Energy & utilities Travel
Government/public Info technology services
Healthcare
Africa and Middle East
Asia-Pacific
Latin America
Europe
United States and Canada
CEO/Head of Strategy
COO/Chief Supply Chain Officer
CIO
CFO
Head of Innovation
1,016
respondents
19
industries
20
countries
Sampling: Global
All participants

3. 3
Table of Contents
Cloud proliferation
Reasons for multicloud adoption
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

4. 4
Cloud proliferation Business benefits of cloud services:
• Product developers speed proof-of-concept
development
• Product designers create new products, features
and services
• Offering managers monetize data for new
revenue streams
• Supply chain optimizes logistics
• Marketers entice buyers more effectively and
efficiently
• Sales teams optimize lead management
• Customer service reps respond better to inquiries
• Human resources more effectively identifies and
evaluates candidates
• Teams are more efficient using collaboration
tools
Multicloud management
Cloud
Services
Innovative
technologies
Empowered
consumers
Digital
disruptors

5. 5
How would you characterize
your cloud environment?
of companies are already operating in a multicloud
environment today
of organizations forecast they will be using multiple
hybrid clouds within three years
Cloud proliferation
How many cloud services and
platforms are you planning to
use across your entire business?
Sampling: Global
All participants
85% 98%

6. 6
Table of Contents
Cloud proliferation
Reasons for multicloud adoption
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

7. 7
How important are the
following strategic, operational
and infrastructure reasons for
establishing a multicloud
environment for your business?
Reasons for multicloud adoption
Sampling: Global
Multicloud users
Strategic drivers
Reduce operating costs 66%
Improve customer experience 62%
Create/support new business models 62%
Operational drivers
Reduce operating costs 66%
Deliver a self-service customer experience 58%
Provide executives with visibility,
governance and control
57%
Infrastructure drivers
Cut infrastructure costs 65%
Avoid vendor lock-in 59%
Improve latency 59%

8. 8
Reasons for multicloud adoption
Harmonizing
multicloud
environments

9. 99
Table of Contents
Cloud proliferation
Reasons for multicloud adoption
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

10. 1010
Storm clouds ahead
Multicloud management readiness
“By 2021, 98% of organizations plan to
adopt multicloud architectures,
but only 41% have a multicloud
management strategy and
just 38% have procedures and tools to
operate a multicloud environment.”

11. 1111
Table of Contents
Cloud proliferation
Reasons for multicloud adoption
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

12. 12
Managing multiple clouds Developing a multicloud
management plan is vital to
reducing technology redundancy
and business agility
To create a multicloud architectural
blueprint:
• Determine which business
processes should be in the cloud
• Identify which technical building
blocks and management tools
best support your business
objectives
A field guide to multicloud management
Cloud
Services
Business
processes
Technical
building blocks
Management
tools
apijava

13. 13
We call the most proficient
operators of multicloud
environments multicloud maestros.
Maestros are already using multiple
clouds to smoothly and routinely
deliver business functions.
13
20%

14. 14
Workloads in the cloud
A field guide to multicloud management
Development Operations Marketing
Technical infrastructure
Application dev & testing Website dev & hosting Infrastructure services IT service mgmtEnterprise mobility mgmt Asset mgmt SecurityProductivity & collaboration tools
Finance/accounting
Asset mgmt
Financial planning,
budgeting & forecasting
Treasury &
investments
Accounting close &
consolidation
General ledger/
financial ops
External financial
reporting
Risk &
compliance mgmt
Transaction
processing
Human resources
ERP Payroll processing Travel & expense mgmt Learning & devPerformance mgmt Employee data & info mgmtBenefits
Business
performance mgmt
Other administration
Legal Ecosystem mgmt
Procurement/
purchasing
Marketing
database mgmt
Lead
management
Content creation/
management
Marketing data
analysis
Digital marketing
campaign
execution
Agency
coordination/
collaboration
Sales
Sales forecasting
Contact
management
Opportunity
management
Lead
management
Reports &
dashboards
Customer Service
Omni-channel
management
Customer profile
management
Social media
management
Case
management
Contact
management
Order
management
Manufacturing / production/ operations
Inbound /
outbound
logistics
Product
design &
development
Research &
development
Supply chain
25% - 49% 50% - 100%

15. 15
Sampling: Global
Multicloud users
43% | 62%32% | 51% 35% | 76% 29% | 69%
+44%+59% +117% +138%
Multicloud maestros
Others
All industries, except government and education Government and education
Multicloud maestros
Others
ProfitabilityRevenue growth Efficiency Effectiveness
A field guide to multicloud management
Multicloud maestros
outperform

16. 16 © 2018 IBM Corporation 19 March 2019 IBM Institute for Business Value16
Technical building blocks of multicloud management
A field guide to multicloud management
Cloud Management Platform
Application Development Layer
Containers Micro-Services Virtual Machines
Serverless Cloud
Services

17. 17
How significant are the
following challenges your
organization faces in managing
a multicloud environment?
A field guide to multicloud management
Sampling: Global
Multicloud users
Establishing IT governance/control
Meeting desired performance goals
Managing and optimizing cloud costs
63%
61%
55%
55%
52%
51%
48%
46%
Ensuring security and compliance meets our needs
Having IT set company-wide cloud policies
Delivering a self-service user experience
Ensuring immediate scalability for business processes
Lack of skills to manage a multicloud environment
Selecting which apps move to the cloud
40%
35%
Interoperability between cloud platforms

18. 18
How important are the
following characteristics of a
multicloud management
vendor?
Multicloud management
Sampling: Global
Multicloud maestros
Manages workloads across various clouds & on-premise IT
Meets security and compliance needs
Meets our disaster recovery needs
77%
73%
65%
64%
63%
62%
61%
61%
Manages workloads across multiple public clouds
Quick deployment
Offers professional services we need
Offers easy-to-use interface/console
Manages various types of workloads
Deals with the entire cloud stack (Iaas, Paas, BPaas, etc.)
59%
57%
Provides the type of platform(s) we need
57%
Offers geographic presence we need

19. 1919
Table of Contents
Cloud proliferation
Reasons for multicloud adoption
Multicloud management readiness
A field guide to multicloud
management
A multicloud management roadmap

20. 20
2. Enlist help4. Build in
the cloud
1. Develop
goals &
governance
5. Continually
adapt
3. Move to
the cloud
The path to multicloud
management
Multicloud management roadmap

21. 2121
How will you assemble your cloud
orchestra?
• Which benefits will your organization pursue
by actively managing your multicloud
environment?
• How does your organization’s planned
multicloud management approach compare
to that of multicloud maestros?
• What is your action plan for orchestrating a
multicloud infrastructure?
• What is the opportunity cost if you don’t
coordinate your organization’s forays into
multiple clouds?
Multicloud management roadmap

22. © 2018 IBM Corporation 19 March 2019 IBM Services22
Michael Healy
IBM VP, Global Business Services Cloud
Application Migration Services
GTM and Sales
michael.healy@us.ibm.com
Thank you