Virtual Classrooms: What Works and What Doesn't

Virtual Classrooms
What Works, What Doesn’t, and What to
Expect from Next-Generation Solutions

May 2011

David Mallon, Janet Clarey,
Principal Analyst Sr. Analyst

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Virtual Classrooms 2011
 Research conducted in Q3-4 2010.
• Briefings with leading providers.
• Interviews with practitioner companies.
 90 Pages
 Evolution of virtual classrooms.
 Alternative and next generation solutions.
 Best practices for use.
 Comparisons of key providers.

www.bersin.com


Agenda
 The Evolution of L&D
 What is a Virtual Classroom?
 Providers and Technologies


The Evolution of L&D


The New Workforce and New Workplace
WORKFORCE WORKPLACE
Multi-Generational Interconnected
Global Dynamic
Interconnected Performance-driven
Mobile New Leadership
Transient More Specialized
Employee
New Models for Career New Models for HR
Partner
Mentor

Customer

Candidate

Peer

Manager


Bersin & Associates Enterprise Learning Framework® Version 2.0

Learning Strategy & Business Planning

Audiences & Problems

Measurement , Evaluation & Transfer Support
Organization, Governance & Management

Solutions
Environments – Programs – Process Support

Learning Architecture
Approaches
Formal Informal

Disciplines

Tools & Technology

Learning Culture


Towards Continuous Learning

Communities of Practice Career Curriculum

Expert Coaching Mentoring
Continuous Learning
Social Learning

On Demand Learning

Training Event
Job Aids

Traditional Training
Novice

Time


New Methods
The Slow Decline in Classroom Training Resumes


Virtual Classrooms Timely

Integrated Delivery and Rapid Development Versatile

58% 59%
56%
45%

2006 2007 2008 2009


Virtual Classrooms x Industry


What is a Virtual Classroom?


What is the Virtual Classroom?
Confused?

 A Web conferencing tool used for learning? Yes
 Live WBT Yes
 Synchronous e-learning? Yes
 Virtual Instructor-Led Training? Yes
 3D virtual worlds? Yes
 Video conferencing? Yes
 Mobile video conferencing? Yes
 Telepresence? Yes
 Continuous learning environments? Yes


Defining Characteristics

Time Synchronous

Learning Group
Mode Collaboration

Virtually Delivered
Facilitated Online


Evolution of Online Learning

Late 2000s
• Social media,
3D learning,
Early 2000s presence,
• Features for mobile
interaction &
1990s collaboration
added along
• Features with more
mimic the multimedia
face-to-face support
classroom

Traditionally Speaking…
These Technologies Have Many Uses
Meetings

Help Desk,
Coaching,
& Other Webinars
On-the-Job Synchronous
Support Platform
Events

Presentations Learning


Web-Based Learning

Continuous
Web Based
EPSS Learning
Training
Environments
Content
Dev

Virtual Virtual Virtual
Synchronous Asynchronous
Classrooms


Social Learning
The Virtual Classroom Can Be An Ideal Platform for Informal

Tactical / Strategic / Capacity
Problem Solving Building

Environmental / Expertise Matching / Social Learning
Multiple Needs Network Building Environments / Events

Communities of Practice

Coaching & Mentoring,
Programmatic / Blending Social
Apprenticeships,
Single Need into Formal
Rotations


Virtual Classroom Providers and
Technologies


Many Providers, Many Types

Need to paste in Figure 27


Virtual Classroom Providers

Stand
Alone


SaaS in the Preferred Model
Time to implement;
Benefits of SaaS

Low cost of entry and initial investment;
Easy and continuous upgrades with centralized
feature updating;
Immediate access to the latest innovations;
Reduce overhead with minimal IT infrastructure
requirements;
Platform independence;
Improved security;
Limited IT involvement required;
Predicable spending; and,
Freedom of choice if unsatisfied.


Features and Functions


Source: Vidyo, 2010

Next Generation
 Video
 Telepresence
 Mobile

Source: Human Productivity Lab and Cisco, 2006.

Source: Apple, 2010.


Getting Started


Best Practice
Delivery Content
• Use a Producer • Visualize Content
• High Interactivity / Lively • Avoid Lots of Text
Pace • Break Up Complicated
• Train Instructors Topics
• Have a Contingency Plan • Use Participatory
• Use Breakout Rooms Interactions
• Personalize • Use a Variety of Tools
• Limit Time • Record for Playback / Self-
• Use Audio Paced
• Coach SMEs
Platform • Blend Adoption
• Periodically • Host Demonstrations
Review Choice • Provider Introductory
• Periodically Sessions
Review Use Cases • Train Staff
• Consider Interoperability • Provide Support Materials
Needs • Promote Success
• Create a Business Case
• Establish Governance
Virtual
Classroom
Best
Practice


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Virtual Classrooms: What Works and What Doesn't

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