B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
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Know Your Organisational Knowledge Management Orientation
1. A Presentation
On
Knowledge Management &
Organizational Orientation
Himanshu Dutt
Ph. D Scholar
Centre for Management Studies,
Jamia Millia Islamia, New Delhi
12. Various Contexts to Knowledge
Authors Context of Knowledge
Senge (1990) Effective use of knowledge depends upon organizational learning.
Henry & Walker (1991) Ranked knowledge as scientific, technical & social
Quinn (1992) Intellectual capital = commitment x competence = knowledge
Hamel & Prahalad (1994) Knowledge as source of distinctive capabilities and competitive advantage
Nonaka & Takeuchi (1995) Tacit & explicit theory of knowledge transfers
Davenport, Long & Beers (1998) Experience, context, interpretation are components of knowledge.
Ulrich (1998) Knowledge means customer or commercial value created.
Madhvan & Grover (1998)
Embedded & embodied knowledge types
Lim, Ahmed & Zairi (1999) Knowledge is information that could be acted upon.
Zack (1999)
Meaningfully organized accumulated information; Knowledge is an object (stored)
and process; Interactive (tacit) & integrated (explicit) knowledge
McAdam & Reid (2000) Knowledge constructing, imbibing, interchanging & using is a social process.
Intellectual capital = f{stock of knowledge accumulated by individuals and units} x {extent to which
Gupta & Govindrajan (2000)
this knowledge is mobilized}
Product of experience and human reflection; located in an individual; embedded in
a routine or process; embodied in language, concepts, rules and tools.
Long & Fahey (2000) 3 types – human (individual know-how), social (relationships between individuals or
within groups) & structured (organization systems, processes)
Sorensen & Snis (2001) Cognitive and Community based knowledge models for innovation.
Salisbury & Plass (2001)
4 knowledge dimensions: factual, conceptual, procedural & meta-cognitive
Peter Murray (2002) Knowledge exists in 3 locations: codified information sets, inside individuals and in teams.
Birkinshaw and Sheehan (2002)
Knowledge life cycle : creation, mobilization, diffusion and commoditization.
Bij, Song and Weggeman (2003) Knowledge is justified belief, validated by experience, shaped to benefit organization.
Various other authors (2003-2008) Intangible source of economic growth and corporate value; input for product development;
organizational outcome, strategic action to problem or opportunities, innovation etc.