2. About Society for Neuroscience
• Largest base of scientists & physicians
understanding the brain & nervous
system
• 42,000 members
• 90 countries
• 130 chapters
3. Fast Facts of SfN Email Program
• 230,238 subscribers
• Heavy email sending calendar
• Using promotional & transactional
message sending platforms
4. SfN Email Portfolio
– The Journal of Neuroscience
– Advocacy Network Newsletter
– Friends of SfN Fund
– Exhibitor Sales
– Neuroscience Nexus (News)
– Special Programs (Brain Awareness Video Campaign)
– Job Updates
– Event Marketing (webinar, conferences, etc)
– Renewals & Membership
– Chapter Emails
• On average, have a send scheduled 4 days per week
5. Challenges
• How to radically increase the targeting &
relevance to members while lowering the
workload for staff?
6. SfN’s Road to Relevance
• Get the Right:
– Data
– People
– Content
– Experience
– Messaging Process
9. Results of Using
Right Data for Relevancy
• Integration Provided SfN with:
– Pre-segmentation mailing groups that are
automatically updated based on dates, opt-in/out
and manual staff updates
– Provided mechanism for staff to do queries in
Personify Marketing Module that will automatically
create/update new segments in email database
– Highly targeted lists based on demographic and
behavioral criteria
10. Road to Relevancy:
2) Right People
• Give People Content Choices:
– Only want to talk to people that want to
listen!
• Driven by interest areas in Person record
14. Road to Relevancy:
3) Right Content
• Implemented a taxonomy in the content
management system that perfectly matches the
interest areas in the Personify Customer record
• Integration automatically matches content to
member and dynamically populates email
template
• Email template includes logic to decide how
many articles are served up to each user, what to
display and more
19. Road to Relevancy:
4) Right Experience
• Ensure that email can be read on any
device
• Responsive screenshot
20. Road to Relevancy:
5) Right Messaging Process
Transactional:
Many-to-Many
Promotional:
One-to-Many
21. Road to Relevancy:
5) Right Messaging Process
• Move from manual creation of emails to
automation
• Focus organization on content creation &
curation and not delivery
• Focus on how to measure and improve