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Target Marketing for Enhanced
Engagement
Society for Neuroscience
About Society for Neuroscience
• Largest base of scientists & physicians
understanding the brain & nervous
system
• 42,000 members
• 90 countries
• 130 chapters
Fast Facts of SfN Email Program
• 230,238 subscribers
• Heavy email sending calendar
• Using promotional & transactional
message sending platforms
SfN Email Portfolio
– The Journal of Neuroscience
– Advocacy Network Newsletter
– Friends of SfN Fund
– Exhibitor Sales
– Neuroscience Nexus (News)
– Special Programs (Brain Awareness Video Campaign)
– Job Updates
– Event Marketing (webinar, conferences, etc)
– Renewals & Membership
– Chapter Emails
• On average, have a send scheduled 4 days per week
Challenges
• How to radically increase the targeting &
relevance to members while lowering the
workload for staff?
SfN’s Road to Relevance
• Get the Right:
– Data
– People
– Content
– Experience
– Messaging Process
Road to Relevancy:
1) Right Data: Segmentation Sync
Road to Relevancy:
1) Right Data: Marketing Module
Results of Using
Right Data for Relevancy
• Integration Provided SfN with:
– Pre-segmentation mailing groups that are
automatically updated based on dates, opt-in/out
and manual staff updates
– Provided mechanism for staff to do queries in
Personify Marketing Module that will automatically
create/update new segments in email database
– Highly targeted lists based on demographic and
behavioral criteria
Road to Relevancy:
2) Right People
• Give People Content Choices:
– Only want to talk to people that want to
listen!
• Driven by interest areas in Person record
Road to Relevancy:
2) Right People
Road to Relevancy:
2) Right People
Road to Relevancy:
Hyper-personalization
Road to Relevancy:
3) Right Content
• Implemented a taxonomy in the content
management system that perfectly matches the
interest areas in the Personify Customer record
• Integration automatically matches content to
member and dynamically populates email
template
• Email template includes logic to decide how
many articles are served up to each user, what to
display and more
Road to Relevancy:
3) Right Content (Member Portal)
Road to Relevancy:
3) Right Content (Personify)
Road to Relevancy:
3) Right Content (CMS)
Road to Relevancy:
3) Right Content (Hyper-personalized)
Road to Relevancy:
4) Right Experience
• Ensure that email can be read on any
device
• Responsive screenshot
Road to Relevancy:
5) Right Messaging Process
Transactional:
Many-to-Many
Promotional:
One-to-Many
Road to Relevancy:
5) Right Messaging Process
• Move from manual creation of emails to
automation
• Focus organization on content creation &
curation and not delivery
• Focus on how to measure and improve
Road to Relevancy:
5) Right Messaging Process
Results of Relevancy
Results of Relevancy
Results of Relevancy
Results of Relevancy
Results of Identifying the
Right People for Relevancy

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Society for Neuroscience Case Study from Personify 2014

  • 1. Target Marketing for Enhanced Engagement Society for Neuroscience
  • 2. About Society for Neuroscience • Largest base of scientists & physicians understanding the brain & nervous system • 42,000 members • 90 countries • 130 chapters
  • 3. Fast Facts of SfN Email Program • 230,238 subscribers • Heavy email sending calendar • Using promotional & transactional message sending platforms
  • 4. SfN Email Portfolio – The Journal of Neuroscience – Advocacy Network Newsletter – Friends of SfN Fund – Exhibitor Sales – Neuroscience Nexus (News) – Special Programs (Brain Awareness Video Campaign) – Job Updates – Event Marketing (webinar, conferences, etc) – Renewals & Membership – Chapter Emails • On average, have a send scheduled 4 days per week
  • 5. Challenges • How to radically increase the targeting & relevance to members while lowering the workload for staff?
  • 6. SfN’s Road to Relevance • Get the Right: – Data – People – Content – Experience – Messaging Process
  • 7. Road to Relevancy: 1) Right Data: Segmentation Sync
  • 8. Road to Relevancy: 1) Right Data: Marketing Module
  • 9. Results of Using Right Data for Relevancy • Integration Provided SfN with: – Pre-segmentation mailing groups that are automatically updated based on dates, opt-in/out and manual staff updates – Provided mechanism for staff to do queries in Personify Marketing Module that will automatically create/update new segments in email database – Highly targeted lists based on demographic and behavioral criteria
  • 10. Road to Relevancy: 2) Right People • Give People Content Choices: – Only want to talk to people that want to listen! • Driven by interest areas in Person record
  • 11. Road to Relevancy: 2) Right People
  • 12. Road to Relevancy: 2) Right People
  • 14. Road to Relevancy: 3) Right Content • Implemented a taxonomy in the content management system that perfectly matches the interest areas in the Personify Customer record • Integration automatically matches content to member and dynamically populates email template • Email template includes logic to decide how many articles are served up to each user, what to display and more
  • 15. Road to Relevancy: 3) Right Content (Member Portal)
  • 16. Road to Relevancy: 3) Right Content (Personify)
  • 17. Road to Relevancy: 3) Right Content (CMS)
  • 18. Road to Relevancy: 3) Right Content (Hyper-personalized)
  • 19. Road to Relevancy: 4) Right Experience • Ensure that email can be read on any device • Responsive screenshot
  • 20. Road to Relevancy: 5) Right Messaging Process Transactional: Many-to-Many Promotional: One-to-Many
  • 21. Road to Relevancy: 5) Right Messaging Process • Move from manual creation of emails to automation • Focus organization on content creation & curation and not delivery • Focus on how to measure and improve
  • 22. Road to Relevancy: 5) Right Messaging Process
  • 27. Results of Identifying the Right People for Relevancy