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Customer Focus

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Henmaidi Alfian
Henmaidi Alfian
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Customer Focus
[object Object],[object Object],[object Object],[object Object],[object Object]
But… ,[object Object],[object Object],[object Object],[object Object]
Process vs customer Analog of customer complain and process variation
From company’s point of view:
[object Object]
A Quality Focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Break point ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Driver of Customer Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting Employee input ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measurement of Customer satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group Discussion: ,[object Object],[object Object]

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