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Art Hall

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Privacy Do's and Don'ts for Customer Service Representatives
Developing a Customer Win Back Strategy
A Primer on Channel of Choice Initiatives
Making Your Call Center the Heart of Your Strategy
Applying Six Sigma Principles to Project Management
When Your Customer Speaks You Better Listen
Emerging Market Trends Impacting Call Center Strategy 2006
Making the Most of Multi-Channel Strategies
The Role of Lean Six Sigma in Contact Centers
Cashing in on the Customer Experience
Maximizing the Potential of Quality Assurance in Your Contact Center
Secrets of Customer Onboarding
How to Define the ROI of Your Quality Assurance Program
Averting the Mobile CRM Cliff