Due to technology innovation and affordability in Social, Mobile, Analytics, Cloud and Internet of Things, "People to People", "People to Things" and "Things to Things” are getting connected in real time. We are now living in HYPER CONNECTED world. In this new world, there are two major disruptions taking place, which are significant and cannot be ignored. These are: "People becoming digital natives", and “Convergence of Physical & Digital Worlds”.
In future there will be four types of enterprises (1) Traditional (2) Digital Beginners (3) Digital Visionaries and (4) Digital Leaders.
The journey has to START now to become Future Proof & Future Ready.
14. Digital has to be the way we can tell our
story, build our brand and have a
relationship with our customer
Adam Brotman, Chief
Digital Officer, Starbucks
The digital world multiplies the ways our
brands can create an emotion-filled
relationship with their customers.”
L’Oreal
EXAMPLES OF DIGITAL BUSINESS VISION
1
15. Superior Customer Experience
Connected Employees
Crowd Sourced Product Innovation
Smarter Operations
Predictable Business
Pillars of
Excellence
ILLUSTRATIVE STRATEGIC THEMES
1
20. #HealthAlert,
involves developing a
local map of cases of
Dengue fever, the
potentially deadly
mosquito-borne
illness that tends to
occur in tropical
regions during their
rainy seasons.
20
2
22. REAL TIME
TRANSACTION (ATOM)
REAL TIME
FORESIGHT/INSIG
HT
CONNECTING
WITH THINGS
REAL TIME
COMMUNICATION
REAL TIME
COLLABORATION
DIGITALIZATION OF ATOMS
3
23. 1. Enter Retail Store
2. Grab Self Scanner
3. Get Discounts/ Coupons over mobile
4. Get Recommendations on Items
5. Conversation in Social Media with Friends
6. Scan & Shop the Items
7. Reach Self Service Kiosk
8. Mobile Payment with NFC
9. Exit Retail Store
SMAC++
Technologies are
EMBEDDED Into
the Process
3
Digital Store
Experience
24. Hyper Connected Organization
Crowdsourcing based functions
Data Driven Decisions
Business Process Platforms
Instrumented Operations
BYOD, Social, Content Policies
OUTSIDE IN
PERSPECTIVE
4
27. 5
• Design Customer experience
• Ability to offer services anywhere, anytime & any device
• Crowd sourcing Innovation for products / services
• Social Media based Brand & Customer Service
• Insight and foresight driven decisions
• Ability to build digital products & services
28. NEW ROLES
NEW SKILLS
NEW BEHAVIORS
• Chief Digital Officer
• Chief Customer Experience Officer
• Chief Digital Security Officer
• Digital Savvy Business Users
5
Business technology Leadership
29. Do It Yourself
Data based decisions
Hyper collaborative
Millennial Aligned
6
34. Connecting People & Things
Release Apps in hours / days
Infrastructure Provision in hours
Digitalize Existing Applications
Digitalize Existing Infrastructure
9
35. NEW ROLES
NEW SKILLS
NEW BEHAVIORS
• Chief Mobile Officer
• Chief Analytics Officer
• Chief Data Officer
• SMAC++ Specialists & Developers
9
Business technology Leadership
36. Flexible User Experience
Omni Channel
Multiple Data Sources
Variety of Data
Unified Datawarehouse
Visual Analytics
Varied Analytics Models
Heterogeneous & Elastic Networks
Elastic Computing Power
Elastic Storage
Devices, Apps, Infrastructure Integration
Clouds Integration
Unified Security
UNIFIED
ARCHITECTURE
DRIVERS
10