Digital is not just transforming business models, but also has a huge impact on people (employment) and society.

1. @jcaudron
HOW D I G I T A L IS
CHANGING B U S I N E S S ,
P E O P L E AND S O C I E T Y

2. Hi, I’m Jo Caudron
Active in digital since 1993
Internet entrepreneur involved
in 20+ start-ups.
Founding Partner of
Duval Union Consulting
@jcaudron
jo@duvalunion.com
We are business
consultants for a digital
world.
Our mission is to help
organization transform.
@jcaudron

3. Sold in +45
countries!
BUY NOW! www.digitaltransformationbook.com

4. Expect a smack in the face…
Digital Disruption is real

5. 1995+
Music
Photography
Video Rental
…
2005+
Print Media
TV
Travel
HR
…
2015+
Retail
Banking/Insurance
Healthcare
Automotive
Education
Telco
Food/FMCG/CPG
…
2025
All Safe
havens will be
subject to
digital
disruption
…
WAVES OF Disruption

6. THE IMPACT OF
D I G I T A L
@jcaudron

7. CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
@jcaudron

8. CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
DIGITIZATION
@jcaudron

9. CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
TRANSFORMATION
New product - old business model
Old product - new business model
New product - new business model
Direct client relationship
@jcaudron

10. INSTANT
GRATIFICATION

11. FREECONOMY

12. THE ON-DEMAND
ECONOMY
@jcaudron@jcaudron
ECOSYSTEMS

13. ACCESS OVER
OWNERSHIP

14. ACCESS OVER
OWNERSHIP

15. ACCESS OVER
OWNERSHIP

16. @jcaudron
NEW WAY OF
WORKING

17. PRODUCTION
3D-PRINTING

18. PRODUCTION
FACTORY 4.0

19. PRODUCTION
ROBOTICS

20. VIRTUAL
WORLDS

21. IA AND
KNOWLEDGE

22. @jcaudron@jcaudron
HUMAN
VERSUS
MACHINE

23. HEALTHCARE

24. SMART
EVERYTHING

25. @jcaudron
AND ALL
OF THIS:
DOMINATED BY
NEW PLAYERS

26. @jcaudron
THE IMPACT
ON JOBS

27. Disruption of jobs
WHITE COLLARBLUE COLLAR
@jcaudron

28. BLUE COLLAR

29. BLUE COLLAR

30. BLUE COLLAR

31. BLUE COLLAR

32. WHITE COLLAR

33. WHITE COLLAR

34. WHITE COLLAR

35. WHITE COLLAR

36. WHITE COLLAR

37. Don’t worry,
we’ve got a PLAN
@jcaudron

38. YOU NEED TO
Scan YOUR
ENVIRONMENT
@jcaudron

39. DETERMINE
THE IMPACT
@jcaudron

40. CREATE A
North Star
VISION
@jcaudron

41. DEFINE A
Transformation
STRATEGY
@jcaudron

42. DEFINE A
Transformation
STRATEGY
@jcaudron
BUILD A
ROAD MAP
@jcaudron

43. BUILD a new
ORGANIZATION

44. From an outdated
MOTHERSHIP

45. From an outdated
Mothership
TO A modern
F L E E T

46. D I G I TA L
Leadership
@jcaudron

47. BUSINESSES PEOPLE SOCIETY
INSIGHT 1: DIGITAL CHANGES…

48. OPPORTUNITIES THREATS
INSIGHT 2: DIGITAL HAS 2 FACES

49. INSIGHT 3: BECOME FUTURE PROOF
SCAN
INNOVATIONS
DETERMINE
IMPACT
NORTH STAR
VISION
BUILD
ROADMAP
INSTALL
DIGITAL
LEADERSHIP
BUILD DIGITAL
ORGANIZATION

50. WAKE-UP CALL
IMPACT ANALYSIS
FUTURE SCENARIOS
NORTH STAR VISION
TRANSFORMATION STRATEGY
DIGITAL AGENDA
ROADMAP DEFINITION
DIGITAL GOVERNANCE
CHANNEL HACKING
DATA STRATEGY
BUSINESS
STRATEGY
FUTURE PROOF ORGANISATION
FUTURE PROOF RELATION
FUTURE PROOF PRODUCT
FUTURE PROOF BUSINESS
DIGITAL LEADERSHIP
Asses, contain and develop
digital savviness
ARCHITECTURE BLUEPRINT
Map current and future people,
processes, platforms & information
EXPONENTIAL ORGANISATION
Reshape your organisation
for faster growth
SOCIAL MEDIA STRATEGY
Make social an intrinsic part
of the business
CUSTOMER EXPERIENCE 2.0
Continuously optimise your journey,
pain points and touch points
GROWTH HACKING
Implement smart techniques
to scale our business
SERVICE DESIGN
Define new style products & services
with the right user experience
PLATFORM MAPPING
Build an extensive overview of possible
(technology) solutions and requirements
DIGITAL COLLABORATION
Define and set up the new way of working
for optimal sharing and collaboration
HACKATHON / INCUBATOR PROGRAM
Stimulate internal creativity
and bottom-up innovation
START-UP BOOTCAMPS
Think, plan, act like a start-up and build
the minimum viable business case
CORPORATE ACCELERATOR
Drive outside-in innovation via collaboration
with start-ups
EXECUTIVE JOURNEY
DIVING DEEPER
TREND WATCHING
BUILDING
THE …
CONTINUOUSLY SCANNING THE
MARKET FOR NEW TRENDS

51. Find my slides on
www.speakersbase.com/jo
Need help? Book me and my team to consult you!
www.duvalunionconsulting.com
@jcaudron
jo.caudron@duvalunion.com
00 32 475 43 80 98

52. @jcaudron
HOW D I G I T A L IS
CHANGING B U S I N E S S ,
P E O P L E AND S O C I E T Y