1. ICT Renewal Program
How the ICT Services Panel has enabled value-add
by engaging SME’s to help deliver renewal
requirements

2. ICT services panel
• The purpose of the ICT services panel is to
facilitate quick identification of potential vendors
for a variety of services
• Currently consists of 6 high level categories
– The ICT services offered are based on the Skills
Framework for the Information Age (SFIA) relate to
the Strategy and Architecture and the Business
Change ICT Service Categories and their
accompanying ICT service and competencies

3. Vendor engagement
• From a buyers perspective using the ICT services panel
was straight forward
• An RFQ was sent to 3 vendors from the panel with
services in the following areas:
– Information management
– Benefits management
– Assurance and health check
– Business analysis
– Business strategy and planning
• Following an assessment of the responses, a vendor
was appointed
• The whole procurement process from start to finish took
on average 10 working days

4. For example, benefits management services
• ICT renewal program sought expertise to help
develop a benefits realisation plan
• A response was provided by vendors to the RFQ
(i.e. their approach), and followed up with a
presentation
• The appointed vendor has been able to impart
knowledge and facilitate decision making about the
application of benefits management in a federated
business model
• The work has allowed the program to apply
innovative ideas and build government capability
and knowledge

5. How ICT Renewal has benefited
• Easy and quick procurement from non-procurement
staff of a variety of services
• The entire process has enabled the program to
contribute to the outcomes that ICT Renewal
espouse for the new SME policy:
– A higher rate of SME access to government business
opportunities.
– Government departments consider and where appropriate,
test local SME capability for all suitable ICT procurement.
– A higher rate of SME participation across a wider range of
ICT contracted services.
– Better value for money, flexibility and improved levels of
innovation.

6. Copyright © The State of Queensland (Department of Science, Information Technology, Innovation and the Arts) 2013
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
Except where otherwise noted, this work is licensed under
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