"Making KM projects work" - David Gurteen's talk at HK KMS Conference in Hong Kong 30th March 2010

1. Making KM Projects Work David Gurteen Gurteen Knowledge HKKMS Knowledge Management Conference Hong Kong, 30 March 2010

3. The potential of KM is enormous but many KM projects have failed to live up to their expectations!

5. Four KEY questions to ask yourself

7. Some thoughts

8. Think! There is no substitute for thinking Think for yourself!

11. Don’t do KM! You don't do KM! You solve business problems and develop business opportunities

13. Identify the business issues Identify the business problems, opportunities or risks that need to be responded to

15. We jump far too quickly to a “solution” without really understanding the problem! Its better to do the right thing badly than the wrong thing well!

20. Indentify the stakeholders Identify & understand the needs of the stakeholders

21. The stakeholders hold the key to success – they can make or break your KM project

23. Develop the response Develop the response with the stakeholders

25. Don’t do things to people! If you have to ask “how do we motivate people” then you are taking the wrong approach!

29. Do not reward Do not reward people for sharing their knowledge

33. If we don’t reward what do we do?

35. Bob Buckman Our approach to KM is far more than stick or carrot. "Knowledge Sharing is your job. Do it!" As a reward you may keep your job.

37. Get business approval Get business approval from the project sponsor

40. Execute the project Develop the plan and execute the project

43. Conversation & Questions

44. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com