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Commercial Banking Trends book 2022

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Commercial Banking Trends book 2022

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This analysis provides an overview of the top trends in the commercial banking sector as they shift to technology high gear to boost client efficiency and battle a volatile, uncertain, competitive, and evolving landscape.
First, it was retail banking. Now, advanced technology is shifting to – and disrupting − the commercial banking space. Many commercial banks, known for paperwork, red tape, and branch dependency, were unprepared to support clients during their post-COVID-19 ramp-up. But now, the digital pivot to new mindsets, partnerships, and processes is in overdrive.
As commercial banks grapple with competition from FinTechs, BigTechs, and alternative lenders, their inability
to fulfill SME demands and pandemic after-shocks necessitates transformative process changes and a move
to experiential, sustainable, and inclusive banking models. We expect banks to strive to meet the demands
of corporate clients and SMEs by digitally transforming critical workflows and improving client experience.
Additionally, incremental process improvements in the middle and back-office that leverage intelligent
automation will keep the competition at bay because engaged clients are loyal.
Adopting newer methods to mine data and moving to as-a-Service models will prepare commercial banks
to flexibly respond to newcomers and find ways to co-exist through effective collaboration. The time has come for commercial banks to put transformation on the fast track as lending losses in wallet and market share could spill over to other functions!

How incumbents react and respond to 2022 trends could determine their relevancy and resiliency in the years ahead.

This analysis provides an overview of the top trends in the commercial banking sector as they shift to technology high gear to boost client efficiency and battle a volatile, uncertain, competitive, and evolving landscape.
First, it was retail banking. Now, advanced technology is shifting to – and disrupting − the commercial banking space. Many commercial banks, known for paperwork, red tape, and branch dependency, were unprepared to support clients during their post-COVID-19 ramp-up. But now, the digital pivot to new mindsets, partnerships, and processes is in overdrive.
As commercial banks grapple with competition from FinTechs, BigTechs, and alternative lenders, their inability
to fulfill SME demands and pandemic after-shocks necessitates transformative process changes and a move
to experiential, sustainable, and inclusive banking models. We expect banks to strive to meet the demands
of corporate clients and SMEs by digitally transforming critical workflows and improving client experience.
Additionally, incremental process improvements in the middle and back-office that leverage intelligent
automation will keep the competition at bay because engaged clients are loyal.
Adopting newer methods to mine data and moving to as-a-Service models will prepare commercial banks
to flexibly respond to newcomers and find ways to co-exist through effective collaboration. The time has come for commercial banks to put transformation on the fast track as lending losses in wallet and market share could spill over to other functions!

How incumbents react and respond to 2022 trends could determine their relevancy and resiliency in the years ahead.

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Commercial Banking Trends book 2022

  1. 1. COMMERCIAL BANKING TRENDS 2022
  2. 2. Top Commercial Banking Trends 2022 2 Company Confidential © Capgemini 2021. All rights reserved | TOP COMMERCIAL BANKING TRENDS 2022 – PRIORITY MATRIX Priority of adoption refers to the criticality of a particular trend to create maximum value in 2022. We based the rating on identified trends for a large to mid-size commercial bank operating in the current environment. Business impact represents the influence of a trend on a bank’s business in 2022, such as customer experience, operational excellence, regulatory compliance, or profitability.  Low-interest rates  New operating models triggered by COVID-19  Intense competitive environment and increased focus on customer centricity due to new-age players  Operational cost overruns and high capital lock-in  Dynamic regulatory environment. This will vary for a specific bank depending on their business priorities, geographic location, and several other factors. For specific requirements, please contact banking@capgemini.com Top Trends in Commercial Banking for 2022 by Capgemini Enabling experiential banking 1 Goodbye business banking; Hello business of experience 2 Commercial banking game-changers: Keep your eyes on as-a-Service models End-to-end transformation 3 Real-time treasury management to bolster competitive advantage 4 Cash-flow forecasting offers corporate clients actionable insights to fuel growth Market disruption 5 Fintechs orchestrating commercial banking ecosystems and building B2B super apps 6 Hyper-flexible alternative lenders give SME loans a dramatic makeover Process optimization 7 Simplified, low-paper business processes are powering back-office transformation 8 Commercial lenders are leveraging alternative data to optimize credit decisions New horizons/industry evolution 9 Sustainable finance offerings to boost low-carbon economy 10 Smart contracts will enhance real-time trade and settlement functions Adoption priority (2022) Business impact (2022) Medium High Significant Medium High Significant 9 4 2 8 5 3 7 10 1 6 The matrix represents the perspective of Capgemini analysts for banks in the current operating environment.
  3. 3. Top Commercial Banking Trends 2022 3 Company Confidential © Capgemini 2021. All rights reserved | GOODBYE BUSINESS BANKING; HELLO BUSINESS OF EXPERIENCE Simplifying business processes using intelligent automation for superior front-end user experience becomes a necessity for banks. Top Trends in Commercial Banking for 2022 by Capgemini Flag potential friction by mapping processes, customer journeys, and information flow Build complementary strengths in- house or with collaboration Define success and prioritize expectations, objectives Adapt
  4. 4. Top Commercial Banking Trends 2022 4 Company Confidential © Capgemini 2021. All rights reserved | COMMERCIAL BANKING GAME-CHANGERS: KEEP YOUR EYES ON AS-A-SERVICE MODELS Top Trends in Commercial Banking for 2022 by Capgemini AS-A-SERVICE Increased scope of hyper-personalization Real-time consolidated business data Enhanced transparency and improved control factors Scalable, agile, and economical platformification with monetization opportunities Platformification aiding new models will help commercial banks move from a one-size-fits-all approach to a collaborative process that engages existing clients and increases acquisition.
  5. 5. Top Commercial Banking Trends 2022 5 Company Confidential © Capgemini 2021. All rights reserved | REAL-TIME TREASURY MANAGEMENT TO BOLSTER COMPETITIVE ADVANTAGE The evolution of real-time payments is leading to treasurers envisioning automated functionalities to drive efficiency in operations. Top Trends in Commercial Banking for 2022 by Capgemini Enhanced monitoring of operational indicators Real-time cash management Reduced processing costs in FX or cross-bank services Smart liquidity analysis Enhanced CX with round- the-clock services Intelligent real-time treasury
  6. 6. Top Commercial Banking Trends 2022 6 Company Confidential © Capgemini 2021. All rights reserved | CASH-FLOW FORECASTING OFFERS CORPORATE CLIENTS ACTIONABLE INSIGHTS TO FUEL GROWTH Banks are leveraging intelligent automation to enhance cash-flow forecasting to help clients make informed business decisions. Top Trends in Commercial Banking for 2022 by Capgemini Smart cash-flow forecasting Better customer engagement Example: customized products and pricing Enhanced account management Example: segregating profitable and non-profitable portfolios Accurate advisory services Example: harvesting rich business data to advise clients on business decisions
  7. 7. Top Commercial Banking Trends 2022 7 Company Confidential © Capgemini 2021. All rights reserved | FINTECHS ARE ORCHESTRATING COMMERCIAL BANKING ECOSYSTEMS AND BUILDING B2B SUPER APPS After disrupting payments and retail banking, agile new-age players are shaking up corporate financial institutions. Top Trends in Commercial Banking for 2022 by Capgemini Ecosystem by other new-age players Ecosystem by incumbents Zoho is not unique to the Stripe ecosystem. It provides accounting services in different ecosystems TillyPay Payment and transfer services Causal ERP services Hubspot CRM services MakePlans administrative services Zoho Accounting services for businesses Octobat tax services Stripe collaborates with different players to provide multiple services through its marketplace to businesses B2B Ecosystem by Stripe Standard Chartered, ICICI Bank Starling Bank
  8. 8. Top Commercial Banking Trends 2022 8 Company Confidential © Capgemini 2021. All rights reserved | HYPER-FLEXIBLE ALTERNATIVE LENDERS GIVE MSME LOANS A DRAMATIC MAKEOVER Top Trends in Commercial Banking for 2022 by Capgemini Low risk: Non-binding offers without pledging assets. For instance, Auxmoney, Kapilendo. Personalized: Flexible terms, repayment to fit cash-flow cycles. Examples: Funding Circle, Lendico 24/7 on-demand, faster, and seamless: application to payout. Examples: creditshelf, Teylor Flexibility in structuring products Fully digitalized process Collateral-free loans With easy to use, fast, and efficient tech-based offerings, alternative lending players are meeting the pent-up demand of small to medium-sized enterprises
  9. 9. Top Commercial Banking Trends 2022 9 Company Confidential © Capgemini 2021. All rights reserved | SIMPLIFIED, LOW-PAPER BUSINESS PROCESSES ARE POWERING BACK-OFFICE TRANSFORMATION Top Trends in Commercial Banking for 2022 by Capgemini AI-powered optical character recognition is redefining is redefining the middle and back-office experience  Efficient data management  Reduction in fraud rates  Lower processing costs  Shorter throughput times  Ease of use  Transparency  Accessibility
  10. 10. Top Commercial Banking Trends 2022 10 Company Confidential © Capgemini 2021. All rights reserved | COMMERCIAL LENDERS ARE LEVERAGING ALTERNATIVE DATA TO OPTIMIZE CREDIT DECISIONS With an abundance of data and access to newer technologies, commercial banks are weaving analytics and alternate data into their lending suite of services. Top Trends in Commercial Banking for 2022 by Capgemini Faster and efficient credit decisions Intelligent data enabling customized and profitable lending Improved fraud detection ALTERNATE DATA
  11. 11. Top Commercial Banking Trends 2022 11 Company Confidential © Capgemini 2021. All rights reserved | SUSTAINABLE FINANCE OFFERINGS TO BOOST LOW-CARBON ECONOMY Top Trends in Commercial Banking for 2022 by Capgemini 5+ years First 1–2 years Next 2–5 years ESG CHAMPION ESG considerations in all facets BARE MINIMUM Compliance and competition induced ADVISORY Opportunity-oriented approach advising clients in transition Earnings potential: Low with only optimized operations and basic adherence to ESG standards Earnings potential: Medium with ability to gain from customized financing by guiding clients Earnings potential: Very high with optimized carbon-neutral operations while also guiding businesses in their transition to green projects Earnings potential Time Banks are ramping up their sustainability initiatives to steer clear of regulations and competition while unearthing monetization opportunities and building a green image.
  12. 12. Top Commercial Banking Trends 2022 12 Company Confidential © Capgemini 2021. All rights reserved | SMART CONTRACTS WILL ENHANCE REAL-TIME TRADE AND SETTLEMENT FUNCTIONS Banks are working to reduce significant delays while securing contract delivery to beef up real-time trade and settlement workflows. Top Trends in Commercial Banking for 2022 by Capgemini Shorter turnaround cycles with real-time execution Higher transparency and traceability Smart contracts powered by blockchain Easier integration and interoperability
  13. 13. This presentation contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2021 Capgemini. All rights reserved. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. About Capgemini Elias Ghanem Global Head of Financial Services Market IntelligenceCapgemini elias.ghanem@capgemini.com Chirag Thakral Deputy Head of Financial Services Market Intelligence teamCapgemini chirag.thakral@capgemini.com Vivek Singh Banking and Capital Markets Leader, Global FS Market Intelligence vivek-kumar.singh@capgemini.com Vaibhav Pandey Manager, Retail Banking and FinTech Market Intelligence, Financial Services vaibhav.a.pandey@capgemini.com Get the Future You Want | www.capgemini.com

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