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Integrated Planning
9/8/16
1pm Eastern
The presentation will begin shortly.
2. 3
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The recording and slides will be emailed to you.
Please chat in any questions for our guest.
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Before we get started »
4. 3
Our guest presenter »
Sam Frank
Sam Frank guides nonprofits in strategy,
planning, and organizational development
and change, through his consulting practice,
Synthesis Partnership. He has worked with
nonprofit organizations of all sizes and kinds
—serving arts and culture, social justice,
health care, education, the environment,
and other worthy causes. Based in the
Boston area, Sam has advised nonprofits
across the country, sometimes exclusively
through phone and video conferencing,
document sharing and email to make his
expertise available at minimal cost.
5. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Sam Frank
Synthesis Partnership
The Case for Integrated Planning
Effective Planning for Nonprofits
6. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Take-aways
7. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
How to think about planning comprehensively.
Take-aways
8. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
How to think about planning comprehensively.
Take-aways
Differences among types of planning.
9. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
How to think about planning comprehensively.
Take-aways
Differences among types of planning.
How different types of planning fit together.
10. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
How to think about planning comprehensively.
Take-aways
Differences among types of planning.
How different types of planning fit together.
Further resources.
11. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
How to think about planning comprehensively.
Take-aways
Differences among types of planning.
How different types of planning fit together.
Further resources.
What are you particularly interested
in taking away from this webinar?
12. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Why Plan?
13. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
For every complex problem
there is a simple solution;
Why Plan?
14. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
For every complex problem
there is a simple solution;
...and it is always wrong.
H.L. Mencken
Why Plan?
15. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Why Plan?
16. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Why Plan?
Circumstance
http://bit.ly/SyPci01
https://4good.org/p/105290
17. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Why Plan?
Circumstance
Operations
http://bit.ly/SyPci01
https://4good.org/p/105290
https://4good.org/p/105291
18. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Why Plan?
Circumstance
Operations
Wisdom
http://bit.ly/SyPci01
https://4good.org/p/105289
19. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Why Plan?
Circumstance
Operations
Wisdom
Cultivation
http://bit.ly/SyPci01
https://4good.org/p/105289
20. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Why Plan?
Circumstance
Operations
Wisdom
Cultivation
Organizational Development
http://bit.ly/SyPci01
https://4good.org/p/105289
21. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Why Plan?
Circumstance
Operations
Wisdom
Cultivation
Organizational Development
Aspiration
http://bit.ly/SyPci01
https://4good.org/p/105289
https://4good.org/p/105291
22. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Integrated Planning
http://bit.ly/SyPci11
23. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Integrated Planning
http://bit.ly/SyPci11
24. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
The Planning Cycle
PROGRAM
PLANNING
STRATEGIC
PLANNING
BUSINESS
PLANNING
ORGANIZATIONAL
DEVELOPMENT
IDENTITY
DEVELOPMENT
FINANCIAL
MODELING
TECHNOLOGY
PLANNING
HUMAN RESOURCE
PLANNING
ADVANCEMENT
PLANNING
FACILITY
PLANNING
http://bit.ly/SyPci11
25. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
Plan Structure
http://bit.ly/SyPci05
http://bit.ly/SyPci07
https://4good.org/p/102912
26. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
ACTIVITIES
Plan Structure
http://bit.ly/SyPci05
http://bit.ly/SyPci15
https://4good.org/p/105291
27. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
STRATEGIC PLANNING
Plan Structure
https://4good.org/p/105289
https://4good.org/p/105290
https://4good.org/p/105291
28. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
STRATEGIC PLANNING
GOALS
Plan Structure
https://4good.org/p/105289
https://4good.org/p/105290
https://4good.org/p/105291
29. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
STRATEGIC PLANNING
STRATEGIES
GOALS
Plan Structure
https://4good.org/p/105289
https://4good.org/p/105290
https://4good.org/p/105291
30. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
STRATEGIES
GOALS
Plan Structure
https://4good.org/p/105289
https://4good.org/p/105290
https://4good.org/p/105291
31. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
GOALS
Plan Structure
STRATEGIES
https://4good.org/p/105291
http://bit.ly/SyPci08
http://bit.ly/SyPci15
32. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
STRATEGIES
GOALS
Plan Structure
BUSINESS PLANNING
http://bit.ly/SyPci08
http://bit.ly/SyPci12
33. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
STRATEGIES
GOALS
PROGRAM PLANNING
Plan Structure
BUSINESS PLANNING
http://bit.ly/SyPci07
http://bit.ly/SyPci08
34. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
OBJECTIVES
GOALS
PROGRAM PLANNING
BUSINESS PLANNING LOGIC MODEL
Plan Structure
STRATEGIES
https://4good.org/p/105290
http://bit.ly/SyPci05
35. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
OBJECTIVES
GOALS
PROGRAM PLANNING
LOGIC MODELBUSINESS PLANNING
THEORY OF CHANGE
Plan Structure
STRATEGIES
https://4good.org/p/105290
http://bit.ly/SyPci05
36. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
OBJECTIVES
GOALS
Plan Structure
BUSINESS PLANNING
PROGRAM PLANNING
STRATEGIES
https://4good.org/p/105290
http://bit.ly/SyPci05
37. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
The Planning Process
38. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
The Planning Process
Five Components
39. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Preparation
The Planning Process
Five Components
https://4good.org/p/105289
http://bit.ly/SyPci05
40. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Preparation
Assessment
The Planning Process
Five Components
https://4good.org/p/105290
http://bit.ly/SyPci05
http://bit.ly/SyPci15
41. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Preparation
Assessment
Engagement
The Planning Process
Five Components
https://4good.org/p/105289
http://bit.ly/SyPci01
http://bit.ly/SyPci05
42. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Preparation
Assessment
Engagement
Plan Development
The Planning Process
Five Components
https://4good.org/p/105290
http://bit.ly/SyPci05
http://bit.ly/SyPci08
43. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Preparation
Assessment
Engagement
Plan Development
Implementation
The Planning Process
Five Components
https://4good.org/p/105291
http://bit.ly/SyPci08
http://bit.ly/SyPci15
44. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Preparation
Assessment
Engagement
Plan Development
Implementation
The Planning Process
Points of Integration
45. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Program Planning
Preparation
AssessmentEngagement
Plan Development
Implementation
46. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
BUSINESS PLANNING
STRATEGIC PLANNING
MISSION
RESOURCES
OUTPUTS
ACTIVITIES
STRATEGIES
GOALS
PROGRAM PLANNING
Program Plan http://bit.ly/SyPci07
http://bit.ly/SyPci08
47. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Mission
Program Plan http://bit.ly/SyPci07
48. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Mission-Based Goals
Program Objectives
Program Plan
Description of Programs
Organizational Structure
Resources
Implementation Strategies
Context
49. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
SYNTHESIS
P A R T N E R S H I P
Business Planning
Preparation
Assessment
Engagement
Plan Development
Implementation
http://bit.ly/SyPci12
http://bit.ly/SyPci05
http://bit.ly/SyPci06
50. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
STRATEGIES
GOALS
Business Plan
BUSINESS PLANNING
http://bit.ly/SyPci08
http://bit.ly/SyPci12
51. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Business Plan
Market analysis
Household Median Income
$30,000
$32,000
$34,000
$36,000
$38,000
$40,000
$42,000
$44,000
1989 1999
Actual Recast
52. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Business Plan
Market analysis
Business strategy
53. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Business Plan
Market analysis
Business strategy
Business / Financial goals
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
Comparative Attendance with Trends
http://bit.ly/SyPci06
54. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Business Plan
Market analysis
Business strategy
Business / Financial goals
Resource requirements
Values per Square Foot
$57.80
$6.60$6.30 $7.20
$0
$10
$20
$30
$40
$50
$60
Deferred Maintenance Operating Cost
School
Comp
55. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Business Plan
Market analysis
Business strategy
Business / Financial goals
Resource requirements
Organization structure
56. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Business Plan
Market analysis
Business strategy
Business / Financial goals
Resource requirements
Organization structure
Finance
57. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Strategic Planning
Assessment
Engagement
Plan Development
Implementation
Preparation
58. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
MISSION
RESOURCES
OUTPUTS
ACTIVITIES
STRATEGIC PLANNING
OBJECTIVES
GOALS
Plan Structure
BUSINESS PLANNING
PROGRAM PLANNING
STRATEGIES
https://4good.org/p/105290
http://bit.ly/SyPci05
59. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Strategic Plan
Mission-Based Goals
Strategies or Supporting Objectives
Measurable Actions
Mission
• Clear, specific action
• Measurable result
• Timeline (start & complete dates)
• Resources required
• Responsibility
http://bit.ly/SyPci05
https://4good.org/p/105290
60. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Strategic Planning
For more detail see
Strategic Planning 1:
Cultivation & Organizational Development https://4good.org/p/105289
Strategic Planning 2:
Plan Development & Implementation https://4good.org/p/105290
Strategic Planning 3:
Measure, Monitor, Report https://4good.org/p/105291
61. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Integrated Plan
Mission & Strategy
Mission elements
buildings and communities
transform
• designed
• built
• operated
enabling an environment
• environmentally & socially responsible
• healthy
• prosperous
improves quality of life
Committees/Functions
Programs
• Advocacy
• Conference
• Outreach
• Professional Education
Infrastructure
• Communications / Marketing
• Finance
• Fundraising
• Membership
• Governance
• Operations
To transform the way buildings and communities are designed, built & operated,
enabling an environmentally & socially responsible, healthy, & prosperous environment
that improves the quality of life.
http://bit.ly/SyPci07
https://4good.org/p/102912
62. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Integrated Plan
Action Plan
http://bit.ly/SyPci15
https://4good.org/p/105291
http://bit.ly/SyPci08
63. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Integrated Plan
Plan tracking and monitoring
http://bit.ly/SyPci15
https://4good.org/p/105291
http://bit.ly/SyPci08
64. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Integrated Plan
Dashboards
Dashboard 41.7%
January 31, 2013: 41.7% of FY 2012
Engagement & Governance
Event guests per trustee (#) 3.6 5.75 10 74% 3.45 8.2 138% 82%
New donors per trustee (#) 1 2 5 150% 1.36 2.4 76% 48%
Non-trustees on committees (#) 0 0 4 N/A 0 2 NEW 50%
Non-trustees fundraising (#) 0 0 2 N/A 0 1 NEW 50%
Finance
Budget vs. Actual ($ million) 1.76 1.94 3.00 55% 0.96 1.43 49% 48%
Cash reserve at FYE ($ thousand) 0.98 1.21 1.67 38% 1.19 1.65 39% 99%
Legend
LAGGING
PROBLEM
FY '12
YTD
YTD %
Growth
YTD %
FY Goal
STRONG
GROWTH
ABOVE GOAL
ON TARGET
FY '10
Actual
FY '11
Actual
FY '12
Goal
increase
'11 - '12
FY '11
YTD
http://bit.ly/SyPci15
https://4good.org/p/105291
http://bit.ly/SyPci08
65. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Board Issues
Organizational Development
Responsibilities
Membership
Structure & Process
Capacity
Staff Issues
Organizational structure
Professional development
http://bit.ly/SyPci04
https://4good.org/p/102913
http://bit.ly/SyPci01
66. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Mission / Identity / Brand
Institutional Identity
What is identity & why does it matter?
https://4good.org/p/102912
http://bit.ly/SyPci07
http://bit.ly/SyPci09
67. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Ongoing work
Communications
External relations
Donor relations
Alumni relations
Annual giving
Planned giving
Periodic planning
Capability assessment
Fundraising assessment
Campaign planning
Advancement Planning
68. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Compliance with regulations and requirements
Predictable, and comprehensive policies
Clear and effective procedures
Job descriptions and performance reviews
Fair and competitive compensation and benefits
Orientation and training
Ongoing professional development
Human Resource Planning
69. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Management technology
Technology Planning
Program technology
Advancement technology
Knowledge management
Upkeep
70. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Facility Planning
— reducing costs and risks while increasing usefulness and quality
Master Planning
Facility Planning
Architectural Programming & Budgeting
Selecting Architects & Constructors
Contracts
Design & Construction
Financial Modeling
http://bit.ly/SyPci10
https://4good.org/p/108986
http://bit.ly/SyPci13
http://bit.ly/SyPci06
71. SYNTHESIS
P A R T N E R S H I P
The Case for Integrated Planning
September 8, 2016
© 2016 Synthesis Partnership. All rights reserved
Critical Issues
# 1 Why Plan? http://bit.ly/SyPci01
# 5 The Structure of Planning http://bit.ly/SyPci05
# 8 The Measure of Success http://bit.ly/SyPci08
#15 Strategic Action http://bit.ly/SyPci15
#17 Fear of Planning http://bit.ly/SyPci17
#18 Tools for Planning http://bit.ly/SyPci18
Other Webinars on Related Topics
Strategic Planning 1: Cultivation & Organizational Development https://4good.org/p/105289
Strategic Planning 2: Plan Development & Implementation https://4good.org/p/105290
Strategic Planning 3: Measure, Monitor, Report https://4good.org/p/105291
What’s a Mission Statement Worth? https://4good.org/p/102912
Nonprofit Boards & Effective Governance https://4good.org/p/102913
Before You Hire an Architect https://4good.org/p/108986
Special Offer
Buy a half-day (4 hours) of consulting time at a substantially reduced rate,
and use it in as many brief segments by phone or email as you’d like
over the course of weeks or months.
Use these consultations to launch your own self-directed planning process,
work through a thorny management or governance issue, or identify and address pitfalls.
To learn more in an initial (free) discussion, email sbf@synthesispartnership.com
sbf@synthesispartnership.com
www.synthesispartnership.com
© 2016 Synthesis Partnership
Except for examples of nonprofit plans & missions owned by others
All rights reserved
Resources
Advising nonprofits
in strategy, planning,
& organizational development
SYNTHESIS
P A R T N E R S H I P
# 2 The Secret Life of Surveys http://bit.ly/SyPci02
# 7 On a Mission http://bit.ly/SyPci07
# 9 Brand Identity http://bit.ly/SyPci09
#11 Integrated Planning http://bit.ly/SyPci11
#12 Business Planning http://bit.ly/SyPci12
#13 Facility Planning http://bit.ly/SyPci13
#14 Managing Change http://bit.ly/SyPci14
74. Our next free webinar »
Focusing Your Special Event Appeal Story
Thursday, Sept. 15th – 1:00pm Eastern
Kristin Steele
https://bloomerang.co/resources/webinars