Definition of Communication. Different ways of Communication.verbal communication and other ways.upward and downward communication. Function of Communication,it has four main function. Communication Process.communication is a two way process, Effective Communication characteristics. Barriers to Effective Communication Types of Barriers Communication Types of Communication Channels of Communication Direction of Communication Verbal Communication Methods of Communication Communication is a Series of Experience .

1. COMMUNICATION
The Achievers
4th
Jan 2013

2. Group Members
Ayesha Khalil 4427
Rubina Rafique
4437
Komal Javed 4433

3. Format of the Presentation
(Ayesha Khalil)
1.Definition
2.Different ways of Communication
3.Function of Communication
4.Communication Process
5.Effective Communication

4. (Rubina Rafique)
1.Types of Communication
2.Channels of Communication
3.Direction of Communication
4.Verbal Communication
5.Methods of Communication
6.Communication is a Series of Experience
(Komal Javed)
• Barriers to Effective Communication
• Types of Barriers Communication

5. Ayesha

6. What is Communication

7. Definition
Communication is about sending and receivingCommunication is about sending and receiving
information or the transmission of informationinformation or the transmission of information
and meaning from one party to anotherand meaning from one party to another..

8. Different ways of Communication

9. Function of Communication
Four functions
Information
Motivation
Control
Emotional expression

10. Functions of CommunicationFunctions of Communication
Information:Information:
 Individuals and work groupsIndividuals and work groups
need information to makeneed information to make
decisions or to do theirdecisions or to do their
workwork..
Emotional Expression:Emotional Expression:
 Social interaction in theSocial interaction in the
form of work groupform of work group
communications provides acommunications provides a
way for employees toway for employees to
express themselves.express themselves.

11. Functions of CommunicationFunctions of Communication
Motivation:Motivation:
Communications clarify forCommunications clarify for
employeesemployees whatwhat is to done,is to done, howhow
well they have done it, andwell they have done it, and whatwhat
can be done to improve performancecan be done to improve performance
in behaviors in organizationsin behaviors in organizations
Control:Control:
Formal and informal communications actFormal and informal communications act
to control individualsto control individuals

12. Communication Process

13. Communication Process
 Communicator
A person with ideas,
intentions, information,
and a purpose for
communicating
 Massage
An idea or experience that a
sender wants to
communicate
 Encoding
Converting a message into
groups of symbols that
represent ideas or concepts
 Medium of transmission
The carrier of the message
 Decoding-Receiver:
Technical term for the
receiver’s thought
processes
 Feedback
The receiver’s response to
the senders massage
 Noise
Factors that distort the
intended message

14. Effective Communication

15. RubinaRubina

16. Types of CommunicationTypes of Communication

17. Types of CommunicationTypes of Communication

18. Channels of CommunicationChannels of Communication
Formal Communication:
Communication through officially
designated channels of message
Found in organizational charts, policy
manuals.
Informal Communication:
Interaction that do not
reflect officially designated channels of
communication.
 Creates a relaxed, comfortable, climate

19. Direction of Communication
Upward
Downward
Horizontal
Horizontal
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UU
pp
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dd

20. Direction of Communication
Downward
Flow from upper
management down to
the employees at
lower ranks
•Job instruction
•Ideology
•Information
•feedback

21. Horizontal Communication
•The flow of information between colleagues and
peers
•Organization have enhance its importance
•Not recognized as official

22. Facial Expressions

23. Methods
of
communication

24. Verbal Communication
It means communicating with words, written or
spoken. Verbal communication consists of
speaking, listening, writing and reading

25. Non-Verbal Communication
Nonverbal communication includes all
unwritten and unspoken messages, both
intentional and unintentional.
Non-verbal communicationNon-verbal communication
Body
movement
Body
movement
GesturesGestures Eye contact voice TouchTouchexpressionexpression

26. Body Language includes:
Facial expressions
Gestures
i. Handshakes
ii. Nodding
iii. Eye contact
Posture
Even without words, the message can be strong
Gestures do not have the same meaning in all cultures

27. Communication is a Series of
Experience

28. Komal

29. Barriers
To Effective
Communication

30. Barriers
To Effective
Communication
“Any obstacle that blocks communication”

31. Types of Barriers
1. Language
2. Physical Location
3. Poor Equipment
4. Noise
5. Culture
6. Perception

32. Types of Barriers
1. Language:
Speaking in
different languages, or where a
language is not your first
language
2. Physical Location:
When teams are spread
across the world and diverse
teams are created.

34. Types of Barriers
3. Poor Equipment:
Not having the
right IT infrastructure, slow
computers, poor quality audio
teleconference systems making it
difficult to hear what is being said.
4. Noise:
When a person is
communicating to another and
someone or something makes
noise , then its fails.

35. Types of Barriers
5. Culture:
Spelling the same
language but words having
different meaning in different
countries, e.g. UK English and
USA English have different
words for rubber/eraser.
6.. Perception:
One message has two or
more different meanings when
spoken or put into an email.