This document discusses differences in communication between men and women and strategies to improve communication. It notes that men are generally more task-focused while women focus more on relationships. It also discusses the confidence gap, with women often discounting themselves, and that men are more likely to be aggressive. The document provides five strategies to improve communication: having humility and being open; having confidence; stopping the tendency to discount oneself; establishing boundaries; and being authentic.
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Get what you
want by
making other
people feel
special
This book started as being about
communication
– but flirting sells better!
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What are the differences
in Communication?
“There are many
differences, but we will look
at 3 with 5 solutions”
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1. Task versus Relationship
“Men are generally more
task focused and women
are generally stronger on
building relationships?”
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Importance of Task
Competing
‘might is right’
Importance of Relationship
Accommodating
‘kill your enemies with
kindness’
Compromising
‘split the difference’
Collaborating
‘two heads better than
one’
Thomas and Kilmann Conflict Handling Modes
“Men are more likely therefore
to create conflict”
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“Hi, my name
is…”
“My value to
my
organization
is…”
“Men are more comfortable
selling themselves”
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2. The Confidence Gap
“Due to high perfectionism, women
often discount themselves.”
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3. Passive versus Aggressive
“Men are more likely to be
aggressive to get what they
want.”
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2. Confidence
“Believe in your self-worth and your
ability to handle whatever comes
your way.”
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Choose your S P A C E
“By subtly increasing the
space you take up, you
send a signal of
confidence.”
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3. STOP Discounting
1. Accept that you are
valuable
2. Appreciate your
strengths
3. Acknowledge the past
and move on
4. Authentically Speak up
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4. Establish
Boundaries
For yourself and others
“Know what you are
responsible for and what
you are accountable to.
Say NO! if it infringes your
boundaries”
18. Authentic
An expression of
needs, wants,
feelings, beliefs or
opinions without
regard for what
others want
Not expressing, or
downplaying
wants, feelings,
beliefs or
opinions.
An honest, direct
and confident
expression of needs,
wants, feelings,
beliefs or opinions
which allows and
actively encourages
others to express
themselves.
Aggressive Passive
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5. Be Authentic
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“What is
important to
you?”
“Ok, well this is
what is important
to me.”
“Let’s
collaborate so
that we both get
what we want!”
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Is there are cost to women
Becoming stronger
in the Workplace?
“The elephant in the room!
- What do you believe?