Inspec2 t EUROCRIM conference_final

1. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union's Horizon 2020
research and innovation programme
under grant agreement No 653749
Social Media and ICT in Neighbourhood Policing – opportunities and
challenges
Susan Anson
Julia Muraszkiewicz
Trilateral Research
INSPEC2T
I NS P E
C C T

2. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Community Policing (CP)
• UK – Neighbourhood Policing
• Process enabling the participation of citizens and communities in
policing at their chosen level
• Ranges from providing information and reassurance, to empowering
them to identify and implement solutions to local problems and
influence strategic priorities and decisions
• Implementing CP in a practical local setting is a complex and long-
term task
• Building police-community relations requires active engagement
from the police organization and from individual officers
2

3. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Social media for Community Policing
Opportunities Challenges
• Improving engagement
• Intelligence sharing
• Supporting police investigations
• Improving transparency and
accountability
• Building community networks
• Connecting with harder to reach
groups
• Empower local people in
contributing to problem solving
• Limited resources
• Potential to raise expectations
• Rumours and false information
• Risks to organisation reputation
• Ethical, societal, legal, & privacy
related issues have been
examined by INSPEC2T
partners
3
(Longstaff et al., 2015)

4. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
INSPEC2T Background
• Call: Enhancing cooperation between law enforcement
agencies and citizens - Community policing
• Full name: Inspiring CitizeNS Participation for Enhanced
Community PoliCing AcTions
• Duration: 36 Months (May 2015 – April 2018)
• Scope: Develop a sustainable framework for Community
Policing that effectively addresses and promotes seamless
collaboration between the police and the community.
4

5. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Project Partners
• 18 partners from 8 countries
• Partners include
representatives from
industry, research/academia
& end-users
5

6. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
INSPEC2T Application Domain /
Context of Use
6

7. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Public Portal
7
• Web portal allowing:
o Bi-directional communication between the various stakeholders
o Incident reporting
• Citizens send incident reports
• Citizens receive incident broadcasted from the Secure Portal
o Community support
• It provides a set of Web 2.0 tools and functionalities such as:
o Semantic search
o Tagging and linking of content
o Authoring tools
accessed through a multilingual interface etc.

8. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Mobile Application
8
• Used by both citizens and police
• Functionalities
o User
• User roles - rights of use
• Incident reporting, Incidents
o Communities
• Manage communication with people sharing interests
• Organised Groups
o CP Operations
• Communication with Community officers
o Other
• Crime maps
• View location of fellow officers

9. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Secure Portal
9
• Analytics & Platform Intelligence
o Generate statistics and insight on gathered data
o Generate metrics for the activity and engagement of both citizens and
police in each INSPEC2T communication channel
o Implement sentiment analysis on the exchanged messages
• Real time event management
o Filtering and correlation of incoming incidents
o List (standardised) and Map views are supported
o Monitoring of LEA locations, point to point distance/path calculation
o Message broadcasting

10. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
INSPEC2T Test Cases
• 5 test cases
o Belfast, Cyprus, & Valencia
complete
o Groningen & Preston
October/November 2017
• Designed to test the
INSPEC2T solution to evaluate
functionality and its
effectiveness on community
policing and community safety
perception
• Includes assessment activities
10

11. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Preston Baseline Assessment
• Aim: Estimate the maturity of the pilot setting
• Eight semi-structured interviews – June 2017
o Police staff – operational, strategic and technical
o Stakeholder/Community partners
• Questions tailored to the interviewee
• Audio recorded and transcribed
• Thematic analysis
11

12. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Findings: Police operational perspective
Opportunities Challenges
• Two-way communication
• Increased volume of engagement
• Larger audience
• Information sharing
• Providing reassurance & updates
• Targeting specific geographic locations
• Supporting investigations (e.g.,
trafficking)
• Can’t communicate with everyone on
social media (e.g., elderly)
• Lack of resources (e.g., staff)
• Changing face of neighbourhood
policing
• Social media use not embedded across
organisation
• Threats to the organisations reputation
• Fear of using social media
• Time wasting posts
12

13. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Findings: Police strategy perspective
Opportunities Challenges
• Meeting citizens demand for digital
engagement
• Increased penetration, impact,
learning,& listening
• Wider engagement/reach
• Potential for demand reduction
• Measure public engagement
• Information gathering
• “Better value for money” & cost effective
• Faster than telephone reporting
• Protecting data and privacy
• Changing budgets, priorities and
pressure on policing
13

14. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Findings: Police technical perspective
Opportunities Challenges
• Providing real-time information
• Reporting incidents
• Potential to reduce demand on staff
• Technology and systems enable officers
to stay in the community
• Engagement
• Informing about police activities
• Supporting appeals (e.g., tracing
suspects, missing people)
• Not suitable for everyone – “not one
size fits all”
• Protecting personal data and privacy
• Inappropriate use
• Security of police officers
14

15. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Findings: Stakeholder perspective
Opportunities Challenges
• Increased accuracy of information
• Easier and quicker to report online
• Instant reporting
• Spreading key messages (e.g., on
homelessness)
• Potential to marginalize sections of the
community
• Reduction in police resources
• Data protection
• Information sharing between
organisations
15

16. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Lessons Learnt
• Value of ICT and social media clearly recognised – role of
technology in driving engagement
• ICT and social media will not reach all community members
• Organisational context (e.g., commitment, resources), training, and
maintaining data privacy are important
• Nature of CP is changing
16

17. EuroCrim2017, Cardiff
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Next steps
• Pre-assessment workshop held August 2017 – analysis phase
• Next Generation Community Policing (NGCP) Conference – 25-27
October 2017 - http://ngcpconference.com/index.html
• Preston test case – November 2017
17

18. EuroCrim2017, Cardiff
JOIN US
INSPEC2T has received funding from the
European Union’s Horizon 2020
research and innovation programme
under grant agreement No 653749
Thank you for your attention!
18
susan.anson@trilateralresearch.com