2. Management skills
• All managers working in private or public
sector, needs specific skills to be effective
managers.
• The three basic skills that managers need
are
– Conceptual skills
– Interpersonal skills
– Technical skills
3. Conceptual skills
• Conceptual skills enables managers to see organization as
a whole and to understand how various parts interrelate.
• Conceptual skills make one realize the effects of various
decisions on organization as whole and on the individuals.
• conceptual skills gives one the ability to analyze the
situation, determine the root cause of problem and helps
him devising an appropriate plan.
• The ability to conceptualize is particularly important for
the top management, who must consider broad goals, long
term aims and future plans of the organization.
4. Interpersonal skills
• Also called human skills or people skills.
• Abilities enabling people to work well with and
through the other people, and to communicate
effectively and to work cooperatively within the
group.
• Managers at all levels need inter personal skills
because they depend on people for help in
achieving targets.
• Use of interpersonal skills encourages people,
motivate them and managers become cooperative
members of their group.
5. Technical skills
• Abilities enabling people use knowledge,
methods, techniques and equipment to perform
specialized tasks.
• Technical skills involve the tools, techniques and
knowledge needed to perform proficiently in a
particular field.
• Such skills are developed by education and
working in one or more functional areas of the
organization.
• First line managers requires strong technical skills
because they work directly with technical people.
6. Development of Management
skills
• Management skills can be developed by acquiring
formal education, specialized training.
• Managers also need to practice the management
skills and seek guidance from seasoned managers.
• Successful managers have broad experience,
demonstrate performance in more than one
functional area, superior interpersonal skills and
have guidance of senior managers.
• The four ways in which people learn management
are education, training, mentoring, and experience.
7. Education
• Formal education is an important element in
shaping effective managers for today.
• To become more effective engineering manager
one should be educated in the field of engineering
as well as management.
• The engineering managers shall be familiar with
the decision making skills, initiative, interpersonal
skills, planning and organizing, analytical skills,
computer skills and risk taking.
8. Training
• Technology managers must continue learning
throughout their professional lives.
• If Technolgists stop learning process after
completion of their formal university degree, they
could soon be considered as obsolete
Professionally.
• As managers move form lower level to higher
levels the need for trainings in specific skills
increases.
• Good organization fulfills such needs by arranging
training and development programs for their
managers example GE, IBM, Xe rox, Mc Donald's
etc.
9. Mentoring
• Most successful manager will agree that having a
mentor is one of the keys of their professional
success.
• A Mentor is a more experienced manager who
helps a lower level manager to improve his
professional skills.
• Helps one in learning job duties, and more about
organization.
• Mentors contribute to the professional
development of the people they help them and
show them the way in which they could become e
better managers.
10. Experience
• There is no substitute for hand on experience.
• New managers need practical experience of
applying what they’ve learned in the classroom.
• New inductees can get experience in a variety of
ways.
– Join small businesses rather than large corporations
because they can gain experience in many areas and
hold great responsibilities.
– Large corporations rotate new managers through many
departments to broaden their experience.
– Extensive experience in one organization.
11. Management challenges
• Managers face vide variety of hurdles as they
work to achieve their targets.
• Management will be confronted with challenges
such as,
– Productivity
– Quality
– Customer satisfaction
– Innovation
– Globalization
– Competition and cooperation
– Social responsibilities and ethics
– Long-term and short-term horizons
12. Productivity
• Managers in large or small corporations
throughout the world are grappling with the
issue of how to improve productivity?
• Japan is outpacing others in this department
specially in manufacturing.
13. Quality & Customer satisfaction
• Quality
– Quality represents determination of a company to
satisfy its customers.
– Customer will turn elsewhere for quality goods and
products.
• Customer satisfaction
– Closely related to quality is customer satisfaction.
– For organizations and managers the most important
goal is customer satisfaction.
– Managers shall look for ways to achieve long term
customer satisfaction.
14. Innovation
• It is important to stimulate and institutionalize
innovation in an organization of every type and
size.
• Tiny businesses, government agencies, gigantic
international corporations all need new products
and new ways of doing things.
• Managers specially engineering managers must
have the ability to innovate in response to fast-
changing customer demands.
15. Globalization
• Global market is exploding with promise
and competition.
• Rewards opportunities and challenges in
international markets are great.
• Engineering Managers must be able to
juggle international competition, oversees
suppliers, world wide investments, global
customers and multi national work force.
16. Competition & cooperation
• Every organization must be competitive and
cooperative to succeed.
• Managers shall continuously and
aggressively keep on examining its
competitive strategy.
• Close cooperation within the organization
and with the suppliers is also necessary for
success.
17. Social responsibility and Ethics
• Organizations shall act in socially responsible and
ethical ways.
• The reasons are
– Threats to natural environment
– Concern for human rights and needs
– Resurgence of values that stress ethical behavior.
– Organizations and managers are accountable for their
impact on people, community and on society.
18. Long-term & short-term horizons
• Corporations keep an eye on daily stock price and
keep trying to maximize the quarterly earnings.
• Although short-term results are important but
managers cant afford to think of only today.
• The need to prepare for future and to create a
vision of what their organization should be
achieving years from today.
