SlideShare ist ein Scribd-Unternehmen logo
1 von 21
Downloaden Sie, um offline zu lesen
Matt
Dale
Illuminate Education
How to troubleshoot
anything (and generally be
more awesome at life)
SUPCONF NYC 2016
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE

Weitere ähnliche Inhalte

Mehr von Support Driven

Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Support Driven
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Support Driven
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsSupport Driven
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Support Driven
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em  worksheetsGrowth Rubrics and How To Make 'Em  worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonSupport Driven
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsSupport Driven
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoSupport Driven
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineSupport Driven
 
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Support Driven
 
How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartHow to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartSupport Driven
 
Supporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupport Driven
 
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosLeadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosSupport Driven
 
Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Support Driven
 

Mehr von Support Driven (20)

Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service Offerings
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em  worksheetsGrowth Rubrics and How To Make 'Em  worksheets
Growth Rubrics and How To Make 'Em worksheets
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah Betts
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
 
Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...
 
How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartHow to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore Lanchart
 
Supporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupporting Support Team Discovery Circle
Supporting Support Team Discovery Circle
 
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosLeadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis Padiernos
 
Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...
 

Kürzlich hochgeladen

GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur  Delhi | +91-8377087607GENUINE Babe,Call Girls IN Baderpur  Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607dollysharma2066
 
operational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementoperational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementTulsiDhidhi1
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system  to.pptxReviewing and summarization of university ranking system  to.pptx
Reviewing and summarization of university ranking system to.pptxAss.Prof. Dr. Mogeeb Mosleh
 
situational leadership theory by Misba Fathima S
situational leadership theory by Misba Fathima Ssituational leadership theory by Misba Fathima S
situational leadership theory by Misba Fathima Smisbafathima9940
 
internal analysis on strategic management
internal analysis on strategic managementinternal analysis on strategic management
internal analysis on strategic managementharfimakarim
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Pooja Nehwal
 
Does Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxDoes Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxSaqib Mansoor Ahmed
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxalinstan901
 
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceCALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceanilsa9823
 
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...Pooja Nehwal
 
Continuous Improvement Infographics for Learning
Continuous Improvement Infographics for LearningContinuous Improvement Infographics for Learning
Continuous Improvement Infographics for LearningCIToolkit
 
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort ServiceDelhi Call girls
 
Construction Project Management | Coursera 2024
Construction Project Management | Coursera 2024Construction Project Management | Coursera 2024
Construction Project Management | Coursera 2024Alex Marques
 

Kürzlich hochgeladen (20)

LoveLocalGov - Chris Twigg, Inner Circle
LoveLocalGov - Chris Twigg, Inner CircleLoveLocalGov - Chris Twigg, Inner Circle
LoveLocalGov - Chris Twigg, Inner Circle
 
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur  Delhi | +91-8377087607GENUINE Babe,Call Girls IN Baderpur  Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
 
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance  VVIP 🍎 SERVICECall Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance  VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
 
operational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementoperational plan ppt.pptx nursing management
operational plan ppt.pptx nursing management
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system  to.pptxReviewing and summarization of university ranking system  to.pptx
Reviewing and summarization of university ranking system to.pptx
 
situational leadership theory by Misba Fathima S
situational leadership theory by Misba Fathima Ssituational leadership theory by Misba Fathima S
situational leadership theory by Misba Fathima S
 
internal analysis on strategic management
internal analysis on strategic managementinternal analysis on strategic management
internal analysis on strategic management
 
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote SpeakerLeadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
 
Does Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxDoes Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptx
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
 
Disrupt or be Disrupted - Kirk Vallis.pdf
Disrupt or be Disrupted - Kirk Vallis.pdfDisrupt or be Disrupted - Kirk Vallis.pdf
Disrupt or be Disrupted - Kirk Vallis.pdf
 
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceCALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
 
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdfImagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
 
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg PartnershipUnlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
 
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
 
Continuous Improvement Infographics for Learning
Continuous Improvement Infographics for LearningContinuous Improvement Infographics for Learning
Continuous Improvement Infographics for Learning
 
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
 
Peak Performance & Resilience - Dr Dorian Dugmore
Peak Performance & Resilience - Dr Dorian DugmorePeak Performance & Resilience - Dr Dorian Dugmore
Peak Performance & Resilience - Dr Dorian Dugmore
 
Construction Project Management | Coursera 2024
Construction Project Management | Coursera 2024Construction Project Management | Coursera 2024
Construction Project Management | Coursera 2024
 

HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE