1. Personal Details:
FirstName: Suhayl
Last Name: Dinath
Maiden Name: Suhayl
Date of Birth: 19801205
ID Number: 8012055168089
South African Citizen:Yes
Citizen Type: n/a
Naturalisation Date:n/a
Country Born: South Africa
Language(s): English.Afrikaans
Race: Indian
Gender: Male
Disability:None
Email Address: suhayl.dinath@gmail.com
Telephone (w):
Telephone (h): 0118392909
Cell:0728501897/0765494615
Drivers Licence: Yes - 4122000GNTMY
Location: Gauteng
Residential Address:67 7th Avenue, Mayfair,Gauteng, 2092,
Postal Code: 2092
Education Details
Qualification: Degree -> Bcom
University / Institution:University -> University of South Africa (UNISA) -> UNISA
Date / Due date of completion: 2015-10-30
Description of qualification: * Currently doing my Bcom - Marketing ;
Qualification: Certificate -> 1 year certificate: -> Project Management -
Fundamentals
University / Institution:College -> Damelin
Date / Due date of completion: 2005-10-30
Description of qualification:English DAMELIN * Project Management - Fundamentals
Qualification: Diploma -> 3-year Diploma, detail and list your diploma
below: -> BASICS IN COMPUTING SKILLS
University / Institution:College -> College Campus
Date / Due date of completion: 2001-05-30
Description of qualification: ‘COBOL ‘Language and Life Skills ‘N+ ‘A+ ‘Information Systems ‘Databases ‘System
Software Support ‘Business and Legal Entrepreneurship ‘Programming Concepts
Qualification: High School Education -> Grade 12 -> MATRICULATION
University / Institution:School -> Jordao College
Date / Due date of completion: 1999-12-01
Description of qualification: ‘English,Afrikaans,Mathematics,Physical Science,Computer Science, Geography
Work Experience
Job Title: OPERATIONAL and TECHNICAL MANAGER
Company: SureTransact
2. Country: South Africa
Period: 2012-04-01 to Currently still employed...
Work Description and key responsibilities:
PURPOSE OF THE JOB To grow Transactional Bankingrevenue and market sharein a specific area by focussing
on a specialistproductand sales activities,for both new and existingclients,in tandem with the Business
Managers specific needs.
Key skills and competencies: ‘ClientAcquisition ‘ClientRetention (Proactive) ‘Responsiblefor Operational
Management and Technical Administration. ‘Directmanagement of clientrelationships ‘ServiceLevel
monitoring ‘Effectively solvetechnical problems ‘Good communication (written and oral) and interpersonal
skills. ‘Managingclientexpectations and ensuringthat their requirements aremet ‘Create and update
operational documentation. ‘Be on standby,on rotation basis;availableby cell atall times and have access to
Internet to provideremote support. ‘Provide clientsupportand technical issueresolution viaE-Mail,phone
and other electronic medium. ‘Providetrainingto clients on the use of the system and applications. ‘Obtain a
general understandingof OS and application operations relatingto company; which services areoffered to.
‘Identify and correct or adviseon any operational issues clients may encounter. ‘Accurately and efficiently
prepare and maintain basic budgetary,fiscal,payroll and costaccountingrecords and reports. ‘Accurately and
efficiently perform data entry in manual and electronic systems. ‘Prepare clear and comprehensive reports.
‘Perform routine clerical tasks. ‘Analysesituationsaccurately and adoptan effective courseof action. ‘Follow
oral and written directions and use good judgment in recognizingthe scope and limitof delegated authority.
‘Organizework and setting priorities to meet deadlines and workingwithin prescribed time constraints.
‘Managingstaff and departments ‘Evaluate and establish clerical procedures. ‘Read, understand and apply
written regulations and other job related materials. ‘Review work for accuracy and procedural conformance.
‘Prepare financial and statistical reports,charts and graphs. ‘Process and record financial data and produce
reports of financial transactions. ‘To ensure that financial integrity of all financerecords is maintained atall
times. ‘To provide financial supportto all the heads of the organisation. ‘To liaisewith operational managers to
put the financeview in context. ‘To process and supply KPI information. ‘To provide ad hoc reports in relation
to performance. ‘ Any other ad hoc administration or accountancy duties as required by the team.
Reference Name: Raoul Fenianos
Reference Title: OPERATIONAL and TECHNICAL MANAGER
WorkingRelationship:Director
Reference Tel Number: 083 303 1481
Job Title: STAKEHOLDER MANAGEMENT
Company: ABSA
Country: South Africa
Period: 2009-01-01 to 2012-04-06
Work Description and key responsibilities:
PURPOSE OF THE JOB Act as the Key Stakeholder enabler focusingon educating and equippingstakeholders
to sell the Digital Channels products through constantengagement, trainingand knowledge building
RESPONSIBILITIES * Build and maintain strongrelationshipswith stakeholders includingkey clients ; *
Regularly communicate the product enhancements, new product launches and itand#039;s benefit to clients
to and stakeholders ; * Identify trainingneeds within the Branches,schedule, communicate and deliver the
required product trainingfor these stakeholders on Digital solutions ; * Execute customer education sessions
in alignment with branch activity calendars ; * Be proactivein drivingDigital Focus daysin and around the
Branches educatingcustomers and staff ; * Acting upon leads from both the Branch Network and Small
Business deliver customer servicerequirements ; * Facilitateand guide the completion of the service
contractbetween the clientand bank ; * Liaisewith Group Administration to ensure that the contracts are
executed on and to obtain contractcodes for activation and installation ; * Facilitatethe migration of existing
clientcontractto new contracts and user platforms ; * Execute the technical upgrades of the producton the
customers laptop or desktop as and when required ; * Host and facilitatespecialised trainingaround
specialised Small Businessproducts ; * Use Management Information (MI) and Business Intelligencereports,
measure and monitor the regional productivity and gain insightinto gaps and opportunities around revenue
fulfilment,deregistration,account closure,new account opens and the registration or deregistration of Online
Banking,Mobile Banking,Messaging,eStatements and Notifyme ; * Use the collated information to initiate
campaigns to drive registration,activation and salesof Digital Channel products ; * Prepare and provide
consolidated reports * Monitor productsales performance ; * Providestakeholders in the Branch
3. environment and Small Business Arena with regional market information ; * Drive the Connect the
Dotand#039;s initiativethrough runningRecognition drives ; * Accept accountability of actions such as
support, knowledge share,fun and alignmentto make regional Digital team effective ;
Key skillsand competencies: ‘Build and maintain strongrelationships with stakeholders includingkey clients
‘Regularly communicate the product enhancements, new product launches and itand#039;s benefit to clients
to and stakeholders ‘Identify trainingneeds within the Branches,schedule, communicate and deliver the
required product trainingfor these stakeholders on Digital solutions ‘Execute customer education sessions in
alignment with branch activity calendars ‘Beproactivein drivingDigital Focus daysin and around the Branches
educating customers and staff ‘ Acting upon leads from both the Branch Network and Small Business deliver
customer servicerequirements ‘Facilitateand guide the completion of the servicecontractbetween the client
and bank ‘Liaisewith Group Administration to ensure that the contracts are executed on and to obtain
contractcodes for activation and installation ‘Facilitatethe migration of existingclientcontractto new
contracts and user platforms ‘Execute the technical upgrades of the producton the customers laptop or
desktop as and when required ‘Host and facilitatespecialised trainingaround specialised Small Business
products ‘Use Management Information (MI) and Business Intelligencereports,measure and monitor the
regional productivity and gain insightinto gaps and opportunities around revenue fulfilment, deregistration,
accountclosure,new accountopens and the registration or deregistration of OnlineBanking,MobileBanking,
Messaging,eStatements and Notifyme ‘Use the collated information to initiatecampaigns to driveregistration,
activation and sales of Digital Channel products ‘Prepareand provide consolidated reports ‘Monitor product
sales performance‘Provide stakeholders in the Branch environment and Small Business Arena with regional
market information ‘Drivethe Connect the Dotand#039;s initiativethrough runningRecognition drives
‘Accept accountability of actions such as support,knowledge share, fun and alignment to make regional Digital
team effective
Reference Name: Laurisa Louw
Reference Title: STAKEHOLDER MANAGEMENT
WorkingRelationship:Manager
Reference Tel Number: n/a
Job Title: SALES and TECHNICAL CONSULTANT- ELECTRONIC
BANKING
Company: ABSA DIGITAL CHANNELS
Country: South Africa
Period: 2007-08-01 to 2009-12-01
Work Description and key responsibilities:
PURPOSE OF THE JOB * Assistcustomers with problems relating to their software, hardware,modems and
networks. ; * Forge closerelationships with selected strategic customers. ; * Ensure excellent client
supportand to give personal attention to problems. ; * Software installations. * Customer training. ; * Test
and evaluate products that interface with our product range. ; * On site assistancein respectof
EFTand#039;s. * Bankingsystem integration. * Courtesy calls. * Account/customer profitability ; *
Standardization of all sales related documentation ; * Market Intelligence. RESPONSIBILTIES * Build and
maintain strongrelationships with stakeholders includingkey clients ; * Regularly communicate the product
enhancements, new product launches and itand#039;s benefit to clients to and stakeholders ; * Identify
trainingneeds within the Branches,schedule,communicate and deliver the required product trainingfor these
stakeholders on Digital solutions ; * Execute customer education sessionsin alignmentwith branch activity
calendars ; * Be proactivein drivingDigital Focus days in and around theBranches educating customers and
staff ; * Acting upon leads from both the Branch Network and Small Business deliver customer service
requirements ; * Facilitateand guide the completion of the servicecontractbetween the clientand bank ; *
Liaisewith Group Administration to ensure that the contracts areexecuted on and to obtain contract codes for
activation and installation ; * Facilitatethe migration of existingclientcontractto new contracts and user
platforms ; * Execute the technical upgrades of the product on the customers laptop or desktop as and when
required ; * Host and facilitatespecialised trainingaround specialised Small Business products ; * Use
Management Information (MI) and Business Intelligencereports,measure and monitor the regional
productivity and gain insightinto gaps and opportunities around revenue fulfilment, deregistration,account
closure,new accountopens and the registration or deregistration of OnlineBanking,MobileBanking,
Messaging,eStatements and Notifyme ; * Use the collated information to initiatecampaigns to drive
registration,activation and sales of Digital Channel products ; * Prepare and provide consolidated reports *
4. Monitor product sales performance ; * Providestakeholders in the Branch environment and Small Busi ness
Arena with regional market information ; * Drive the Connect the Dotand#039;s initiativethrough running
Recognition drives ; * Accept accountability of actions such as support,knowledge share, fun and alignment
to make regional Digital teameffective ;
Key skills and competencies:
‘Build and maintain strongrelationshipswith stakeholders includingkey clients ‘Regularly communicatethe
product enhancements, new product launches and itand#039;s benefit to clients to and stakeholders ‘Identify
trainingneeds within the Branches,schedule,communicate and deliver the required product trainingfor these
stakeholders on Digital solutions ‘Execute customer education sessionsin alignmentwith branch activity
calendars ‘Beproactivein drivingDigital Focus days in and around theBranches educating customers and staff
‘Acting upon leads fromboth the Branch Network and Small Business deliver customer servicerequirements
‘Facilitateand guidethe completion of the servicecontractbetween the client and bank ‘Liaisewith Group
Administration to ensure that the contracts areexecuted on and to obtain contractcodes for activation and
installation ‘Facilitatethe migration of existingclientcontractto new contracts and user platforms ‘Execute
the technical upgrades of the producton the customers laptop or desktop as and when required ‘Host and
facilitatespecialised trainingaround specialised Small Businessproducts ‘UseManagement Information (MI)
and Business Intelligencereports,measure and monitor the regional productivity and gain insightinto gaps
and opportunities around revenue fulfilment,deregistration,accountclosure,new accountopens and the
registration or deregistration of OnlineBanking,Mobile Banking,Messaging,eStatements and Notifyme ‘Use
the collated information to initiatecampaigns to driveregistration,activation and sales of Digital Channel
products ‘Prepare and provideconsolidated reports ‘Monitor product sales performance ‘Provide stakeholders
in the Branch environment and Small Business Arena with regional market information ‘Drive the Connect the
Dotand#039;s initiativethrough runningRecognition drives ‘Accept accountability of actions such as support,
knowledge share, fun and alignment to make regional Digital teameffective
Reference Name: Sandy Singh
Reference Title: SALES and TECHNICAL CONSULTANT- ELECTRONIC BANKING
WorkingRelationship:National Coordinator
Reference Tel Number: 082 452 7502
Job Title: HELPDESK
Company: ABSA ELECTRONIC BANKING
Country: South Africa
Period: 2005-01-01 to 2007-07-01
Work Description and key responsibilities:
PURPOSE OF THE JOB ‘Providinghelpdesk supportfor cash focus clients ‘Providingfirstand second level
support
Key skills and competencies: ‘Providinghelpdesk supportfor cash focus clients ‘Providingfirstand second
level support ‘Troubleshooting ‘Enquiries ‘Coordinator for helpdesk ‘New product testing ‘Monitoringof LD
files
Reference Name: Luwellen Swartz
Reference Title: Systems Advisor
WorkingRelationship:Team Leader
Reference Tel Number: 082 443 5806
Job Title: ACCESS SUPPORT HELPDESK
Company: ABSA DIRECT
Country: South Africa
Period: 2002-05-01 to 2004-07-01
Work Description and key responsibilities:
PURPOSE OF THE JOB Inbound helpdesk supportfor ABSA Internet Access ‘Providingfirst,second and third
level support for educated and non-educated internet and Computer users
Key skills and competencies: ‘Troubleshooting ‘Problem and error solving ‘BillingEnquiries ‘New
Registrations ‘2IC for Team Leader, performing followingduties: ‘Admin of timesheets ‘Delegating tasks to
team members ‘HandlingI-rateclients ‘QAD ‘General Admin
Reference Name: Jaco Van Der Merwe
Reference Title: Consultant
