Andrew Mc Mahon

South Africa South Africa

Key Account Manager and Call Centre professional

Telecom / Mobile

I am currently searching for a permanent position which lies within my core experience: • Implementing market, customer and sales strategy; • Developing insightful customer analytics in anticipation of customer needs; • Improving margins through pricing, promotion, channel and product strategies • Improving call centre operations and quality assurance processes; • Improving customer service management; • Improving marketing and sales performance; • Streamlining and accelerating collections processes; • Strategic networking and sales ability and • Employee mediation (disciplinary processes) and training.