The document discusses digital transformation and integration ecosystems. It defines digital transformation as integrating digital technologies into all areas of business. An integration ecosystem allows different software systems to communicate by acting as a bridge between them. The key components of an integration ecosystem are API management, data integration, and workflow automation. The benefits of an integration ecosystem include streamlined processes and improved access to data. Challenges include complexity, security, and maintaining real-time synchronization across systems. The document also outlines four main areas of digital transformation: business model, processes, domain, and organizational transformation.

1. Assoc. Prof. Dr. Nor Zairah Ab. Rahim
nzairah@utm.my | 019 314 2975
Advanced Informatics Department,
Razak Faculty of Technology & Informatics
Universiti Teknologi Malaysia

2. The Technology Industry

4. History of Digital Transformation

5. • Digital transformation is the integration
of digital technology into all areas of a
business, fundamentally changing how
you operate and deliver value to
customers.
• It is a cultural change that requires
organizations to continually challenge
the status quo, experiment often, and
get comfortable with failure.
Definition of Digital
Transformation

6. Examples of Digital
Transformation Technologies
• Cloud computing for data storage and accessibility.
• Artificial intelligence for automation and predictive
analytics.
• Internet of Things for real-time data monitoring and
decision making.
• These technologies are enabling organizations to
fundamentally change the way they do business.
These technologies can help organizations to
better understand their customers, optimize their
operations, and create new business models.

8. • Digital transformation can bring many benefits to
organizations, including increased efficiency,
improved customer experience, innovative
business models, and new revenue streams.
• However, it also requires a significant investment
in time, resources, and money.
Benefits of Digital Transformation

9. • Digital transformation also presents many
challenges for organizations, including cultural
resistance, lack of skills and talent, and security
and privacy concerns.
• Overcoming these challenges requires strong
leadership, a clear strategy, and a willingness to
experiment and learn.
Challenges of Digital
Transformation

10. Integration Ecosystem
Explained
• An integration ecosystem is a system that
allows different software applications and
systems to communicate with each other
seamlessly.
• It acts as a bridge between different systems
and applications, enabling them to share data
and work together effectively.
• Imagine an integration ecosystem as a highway
system connecting different cities. Each city
represents a software application or system,
and the highway system represents the
integration ecosystem that connects them.
https://www.forbes.com/sites/forbestechcouncil/2020/12/07/the-value-of-an-integrated-ecosystem/?sh=3a8171a1136e

11. Components of Integration Ecosystem
• An integration ecosystem consists of three key
components: API (Application Programming Interface)
management, data integration, and workflow automation.
• API management refers to the process of creating,
publishing, and managing APIs that allow different
applications, systems, and devices to communicate with
each other.
• Data integration involves the process of combining data
from different sources and formats into a single, unified
view.
• Workflow automation refers to the use of technology to
automate routine tasks and streamline business processes.

12. API (Application Programming
Interface)
• An API, or applicatioa way for different software
applications to talk to each other.
• It's like a waiter taking orders from customers and
passing them on to the kitchen. The waiter is the
API, and the kitchen is the software application.
• APIs enable software applications to share data and
functionality with each other, allowing them to work
together seamlessly.
• API management is the process of managing and
securing these APIs to ensure that they are used
correctly and safely.

13. API (Application Programming
Interface) Management
• API management is a set of tools and processes
that allow organizations to create, publish, and
manage APIs securely and at scale.
• API management helps organizations to expose
their data and services to external developers
and partners, enabling them to create new
applications and services.
• API management also provides key features
such as security, monitoring, and analytics to
ensure that APIs are used appropriately and
effectively.

14. • Data integration is the process of
combining data from different sources
into one unified view.
• It's like gathering puzzle pieces from
different boxes to complete a picture.
• Data integration helps organizations make
better decisions by providing a complete
and accurate view of their data.
Data Integration

15. • Data integration helps organizations to
make better decisions by providing a
comprehensive and accurate view of their
data.
• However, data integration can be
challenging due to the complexity of data
sources, formats, and integration methods.
Data Integration
(cont...)

16. • Workflow automation is the process of using technology to automate
repetitive tasks and streamline business processes.
• It's like having a personal assistant who takes care of routine tasks so you
can focus on more important things.
• Workflow automation can save time and reduce errors by automating
tasks such as data entry, document routing, and approvals.
Workflow Automation

17. Benefits of Integration
Ecosystem
• Digital transformation tools, such as APIs,
microservices, and cloud computing, enable
seamless integration of business processes
and data.
• Streamlines business processes and improves
efficiency.
• Increases data accuracy and reduces errors.
• Enables real-time access to critical
information.

18. Integrating multiple systems, data formats,
and workflows can be complex. Maintaining
security, scalability, and real-time data
synchronization can pose challenges. Proper
planning and collaboration can overcome
these hurdles.
Challenges in
implementing
Integration Ecosystem

19. Integrating multiple systems, data formats,
and workflows can be complex. Maintaining
security, scalability, and real-time data
synchronization can pose challenges. Proper
planning and collaboration can overcome
these hurdles.
Challenges in
implementing
Integration Ecosystem

20. •Business Model Transformation.
•Process Transformation.
•Domain Transformation.
•Organization Transformation.
4 Main Areas Of Digital
Transformation
Source: https://gocardless.com/en-us/guides/posts/what-are-the-4-main-areas-of-digital-
transformation/

21. • Does your current business model
make sense in a digital business
environment?
• Look at new pricing strategies,
products, and services that appeal to
today’s high-tech markets.
• An example of digital business model
transformation would be Netflix’s pivot
from DVD rentals to streaming video
content. The first step is to look at your
long and short-term goals to determine
how to grow your business.
Business Model Transformation
Source: https://gocardless.com/en-us/guides/posts/what-are-the-4-main-areas-of-digital-
transformation/

22. • How can you update your everyday
business processes?
• Audit your processes to highlight any
inefficiencies for improvement.
• Use baseline metrics to analyze how
effective each new tool or process is over
time, bringing in stakeholders for
feedback as needed.
• Some businesses might switch to an
automated invoicing tool, while others will
overhaul their entire workflow.
Process Transformation
Source: https://gocardless.com/en-us/guides/posts/what-are-the-4-main-areas-of-digital-
transformation/

23. •This third area of digital transformation describes
the movement of your business into the cloud.
•Using cloud-based systems offers improved
security, agility, and scalability – all at lower cost.
•Which processes can you start moving over to
the cloud? Once you’ve identified these, you can
start migrating workloads and data using the
appropriate software.
Domain Transformation
Source: https://gocardless.com/en-us/guides/posts/what-are-the-4-main-areas-of-digital-
transformation/

24. • Process of changing the way an organization operates
in order to improve its performance, adapt to new
challenges or opportunities, and achieve its goals.
• May involve changes to the organization's strategy,
structure, culture, processes, technology, and people.
• Organizational transformation is often driven by the
need to respond to external pressures such as changes
in the market, new competitors, or advances in
technology, or internal factors such as the need to
improve efficiency, reduce costs, or increase innovation.
Organizational Transformation
Source: https://gocardless.com/en-us/guides/posts/what-are-the-4-main-areas-of-digital-
transformation/