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Change Control
Process
Your Company Name
Table Of Content
Table of
Content
Identify The
Change
Vision For
Change
Change Management
Agents
Change Management
Framework
Resistance
And Risk
Implementation
Strategies
Cost Of Change
Feedback And
Evaluation
2
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Identify The Change
Types of Change Management
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Forces for Change
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Vision for Change
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needs and capture your audience's attention.
Gap Analysis
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needs and capture your audience's attention.
Organization Change
Readiness
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3
Types Of Change Management
Description Used For Who Impacted
Systemic
Management of the systemic
changes associated with IT
applications, architecture or
infrastructure
• System implementations
• Software upgrades
• Other it changes
• IT professionals
Project
Management of score or schedule
change for a specific
• All Projects
• Project Core Team
• Extended Team
Organizational
Planning & implementing the tools,
processes, skills & principles for
managing the people side of change
to achieve the required outcomes of a
project or initiative
• All Projects
• Many System Implementations
• Most Software Upgrades
• Many other IT changes
• Company Restructuring
• Mergers & Acquisitions
• Introducing new channels, brands
or business Models
• Targeted employees or
departments
• Ancillary Employees or
Departments
• IT Professionals
• Stakeholders
GAP analysis helps in
identifying key areas of
improvement from current
state to future state. Using
this tool, you can make
important decisions about the
future and how the business
needs to change.
4
Forces For Change
Option 1
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Option 2
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Mergers & Acquisitions
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Political-Legal Reasons
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Electronic Commerce
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Social-culture Reasons
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Privatizations
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New Technology
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Digital Convergence
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Knowledge Economy
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There are several reasons for
change at every level of your
organization. We have listed few
reasons for the changes that
happen in an organization. You
can choose the appropriate
reason for your organization
Use pie chart for thais slide
5
Define Your Vision (Option 1 of 2)
Where you want to be
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Where you are
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Define your Vision for
change management
considering what are the
current situation/
challenges of the
organization and what it
will look like in future
6
Define Your Vision (Option 2 of 2)
Step 1
Step 2
Step 3
Step 4
Step 5
• Your Text Here
• Your Text Here
• Your Text Here
• Your Text Here
Where you want to be
• Your Text Here
• Your Text Here
• Your Text Here
• Your Text Here
Where you are
GAP analysis helps in
identifying key areas of
improvement from current
state to future state. Using
this tool, you can make
important decisions about
the future and how the
business needs to change.
7
Gap Analysis
Current State Future State Gap
Actions To Close
Gap
What What happen? What should it look like? What is different?
What will be done to
address the gap?
Where Where is the confusion? Where will it change? Where will it be different?
Where will it be
addressed?
When When is it done? When will it change?
When are the
differences needed?
When will it be addressed?
Who Who does the work? Who will do this?
Who will identify & validate
the gap?
Who will make the
decision & complete it?
How How is it sequenced?
How will it be timed
& resourced?
How will the gaps be
improved?
How will it be rolled out?
GAP analysis helps in
identifying key areas of
improvement from current
state to future state. Using
this tool, you can make
important decisions about
the future and how the
business needs to change.
8
Organization Change Readiness Checklist (1/2)
People Readiness Action Required When Completed
Business Unit / Product Group
Actions
Have the business unit contacts been selected & notified?
Have the business unit contacts been briefed by the project
team?
Has the priority for this project been set by the business unit
management team?
Training
Has the target training audience been identified and nominated?
Has a training needs analysis been carried out?
Is the training information sheet available?
has the training provider been established?
Has the training co-ordinator been provided with the training details
and put in place the necessary arrangements?
Will all field readliness criteria have been practically met prior to
training roll-out?
Deliverable
• Your Text Here
• Your Text Here
Implementation
Team Leader
• Your Text Here
• Your Text Here
Implementation
Sponsor
• Your Text Here
• Your Text Here
This checklist is
an important factor in
successful implementation
of new policies, programs.
A detailed checklist must
be completed to ensure all
elements of the change
have been addressed
9
Organization Change Readiness Checklist (2/2)
Systems Readiness
Action
Required
When Completed
Information & Communications Technology
(ICT)
Is the auditing & metering tool configured?
Content
Have the approved procedures/policies been published?
Do the proposed users have access to appropriate
documentation?
Business application
Is there a software application relevant to this deliverable?
Is there a support model for this application and are the details
available for distribution?
Has the relevant IT business unit been notified of Installation
and support requirements?
This checklist is
an important factor in
successful implementation of
new policies, programs. A
detailed checklist must be
completed to ensure all
elements of the change have
been addressed
10
Change Management Agents
11
Board
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Sponsors
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Leaders
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Team Members
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Stakeholders
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ChangeManagement
Board
Application Manager
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Secretary
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Problem Manager
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Finance Manager
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Business Case Representative
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Service Level Manager
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Release Manager
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Change Manager
(Chair)
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Board play an essential role
in an organization's overall
change management
strategy. You can edit the
slide to add the names of
change management board
members of your
organization
12
13
Change Management Sponsors
Stakeholder 1
Stakeholder 2
Stakeholder 3
Stakeholder 4
Stakeholder
Stakeholder 1
Stakeholder 2
Stakeholder 3
Stakeholder 4
Stakeholder
22%
22%
Define Role Of Leadership In CM
Successful organizational
change depends on
leaders and their level of
involvement in the process of
change. We have listed few
responsibilities of leadership.
You can edit this based on
your requirement
14
35%
33%
19%
8%
5%
Vision
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Energizing People
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Communication
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Charisma
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Competence
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Define Role Of Team Members
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responsibilities of key
team members involved
in the change
management process
15
• Take Responsibility For Key Initiatives
• Coordinate Project Team
• Report To Business Unit GM And Change Office On Project Progress
Project Leaders
• Develop Leadership Change Management Capability
• Provide Ongoing Change Advice To Leaders
Release Management Role
• Coordinate Project Infrastructure & Integration
• Prioritize And Plan Overall Project Timeframes
Process Co-ordination Role
• Take Responsibility For Key Initiatives
• Coordinate Project Team
• Report To Business Unit GM And Change Office On Project Progress
Performance Management Role
Role Of Key Stakeholders
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and roles of key
stakeholders who
influence the change
management decision
16
Driving
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Active Participation
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Understanding
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Advocacy
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Willingness
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17
Change Management
Framework
Process
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Plan
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Tools
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Models
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Change Management Process
Identify the change & all
the particulars of the
change
Initiate Change
Request
• Change request board reviews change
request
• CRB selects the process map based on
the change request
• CRB routes the plan for necessary
approvals
Review by Change
Request Board
• Identify the impact of changes
• Anticipate and mitigate the risks
• Develop implementation &
release strategies
Planning
• Rollout changes
• Allocate resources
• Communicate changes
• Align system, structure &
policies
Implementation
• Evaluate the effectiveness of the
changes
• Review the areas of resistance and
prepare strategies to manage it
Review
• Maintain momentum
• Apply methods for
continuous improvement
Sustain
The change management proce
ss is the sequence of steps or
activities that a
change management team
follow to drive change
management. We have mention
basic steps of change
management process. You can
add or delete the steps based on
your requirement
18
Change Management Plan
SR
No
Change
Request
Priority Impacts Effort Hours $ $ Total Approved
1 Change Request # Priority Impacts Requirements 10 $100 $1000 Approved By
2 Change Request # Priority Impacts Design 20 $200 $4000 Approved By
3 Change Request # Priority Impacts Test 30 $300 $9000 Approved By
4 Change Request # Priority Impacts Implementation 40 $400 $16000 Approved By
5 Change Request # Priority Impacts Requirements 50 $500 $25000 Approved By
6 Change Request # Priority Impacts Design 60 $600 $36000 Approved By
7 Change Request # Priority Impacts Test 70 $700 $49000 Approved By
8 Change Request # Priority Impacts Implementation 80 $800 $64000 Approved By
9 Change Request # Priority Impacts Requirements 90 $900 $81000 Approved By
A basic plan defines activities
and roles to manage and
control change during the
execute and control stage of
the project template basic
structure has been shown in
this slide. You can edit it
based on your requirement
19
Change Management Tools
20
Tools
Stakeholder
Analysis
Identify stakeholder
engagement levels
for mutual solutions
Change Impact
Assessment
Identify potential
impact of change on
the organization
Job Impact
Assessment
Ascertain the
impact of change
on roles & people
Change Effectiveness
Assessment
Determine the need to re-
evaluate the current
approaches to ensure
sustainability of change
Change Readiness
Assessment
Diagnose AS-IS
situation & evaluate
the employees
readiness towards
the change
Change Management Models
CM
Models
The Johari
Window
Kotter's Eight
Phases of Change
The ADKAR
Change Model
The McKinsey 7S
Framework
The Burke-Litwin
Change Model
Leavitt's
Diamond
Lewin's Three Stage
Change Model
Bridges'
Transition Model
Change
Curve Model Various models used in
change management
process have been listed
down. You can choose
one or more models
based on your
requirement
21
Lewin's Three Stage Change Model
Unfreezing
• Educate (everyone understands)
• Inform (what, why, when, how)
• Consult (seek views & ideas,
allow thinking time, use others’
ideas )
• Plan (objectives, resources, time-
scales, measures, budgets)
• Organise (work plans)
• Appoint (leaders, managers,
teams)
“Readiness to Change”
Changing
•Praise
•Encouragement
•Recognition & empathy
•Coach
•Train
•Lead
•Manage
•Help & guidance
•Regular feedback
•Provide adequate resources
“Implementation”
Refreezing
•Set performance indicators
•Monitor & evaluate performances
•Establish systems to make it happen
•Establish controls to check it is
happening
•Rewards for new behaviour
•Sanction (or lack of reward) for old
behaviour
•A period of relative stability
(consolidate)
“Making it Stick”
We have mentioned a
framework of Lewin’s
three stage model, you
can use it as per your
requirements
22
ADKAR Model
PhasesofaChangeProject
Phases of Change for Employees
Awareness Desire Knowledge Ability Reinforcement
Implementation
Post - Implementation
Concept & Design
Business Need
Successful
Change
ADKAR MODEL
23
This slide shows
framework of ADKAR’s
model, you can use it
as per your
requirements
Bridge Transition Model
24
Uncertainty
ExplorationSkepticism
Commitment
Ending Transitions New Beginning
This slide shows
framework of Bridge
Transition model, you
can use it as per your
requirements
Szpekman's Communication Framework
Knowledge / Skill Emphasis
• Competency Models
• Hiring Processes
• Orientation Programs
• Training & Development
• Feedback & Coaching
• Talent Planning
Measures
• Performance Management
• 360 degree Feedback
• Employee Surveys
• Performance Metrics & Benchmarks
Rewards
• Compensation Plans
• Benefits
• Recognition Programs
• Promotions
Structure / Process
• Organization Structure
• Career Paths
• Policies & Procedures
• Roles & Responsibilities
• Tools & Support
Leadership
• Vision & Strategy
• Agenda Items
• Questions
• Praise
• Resources
• Assignments
• Symbolic Behavior
Communication
• Communication Plans
• Print & Electronic Media
• Face-to-Face Communication
0205
0106
0304
Managers
25
This slide shows
framework of
Szpekman's
Communication, you
can use it as per your
Roger's Technology Adoption Curve
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Innovators Early Adopters Early Majority Late Majority Laggards
26
This slide shows
adoption curve of
change, you can edit
it as per your
requirements
27
Risk &
Barriers
Risk Assessment
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audience’s attention.
Resistance to Change
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audience’s attention.
Resistance Management Plan
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audience’s attention.
Risk No.
Date of risk
occurring
Brief Description of Risk Low Medium High
Mitigati
on
Action
Approval of
Commencement
Date of
Commencement
Identify the risk and assess the significance and
likelihood of it occurring and plan the contingency.
• What risks may occur upfront?
• Identify the key concepts that may arise along the
way
Identify the risk and assess the significance and
likelihood of it occurring and plan the contingency.
• What risks may occur upfront?
• Identify the key concepts that may arise along the
way
Identify the risk and assess the significance and
likelihood of it occurring and plan the contingency.
• What risks may occur upfront?
• Identify the key concepts that may arise along the
way
Identify the risk and assess the significance and
likelihood of it occurring and plan the
contingency.
• What risks may occur upfront?
• Identify the key concepts that may arise along the
way
Risk Assessment
28
For effectively change
management process, it is
important to identify all the
possible risk elements which
might get associated with it.
Below is a template which you
can use to list down all the
possible types of risk and
mention there possible impact on
the project
Risk Matrix
Key
Very High Risk
Do Something to control the risk
Immediately
High Risk Do something about these risks
Medium Risk
Does not need immediate attention
Low Risk
Consequences
Likelihood
1
Insignificant
2
Minor
3
Moderate
4
Major
5
Catastrophic
A
Almost Certain
Medium High High Very High Very High
B
Likely
Medium Medium High High Very High
C
Possible
Low Medium High High High
D
Unlikely
Low Low Medium Medium High
E
Rare
Low Low Medium Medium High
29
For effectively change
management process, it is
important to identify all the
possible risk elements which
might get associated with it.
Below is a template which you
can use to list down all the
possible types of risk and
mention there possible impact on
the project
Resistance Assessment Survey
Below is a list of potential areas for resistance that you maybe experiencing in the implementation of the SLM project. For each area indicate the degree to which you agree or disagree by placing
your response in the box from the following scale.
1 (Strongly disagree) 2 (Disagree) 3 (Neither agree or disagree) 4 (Agree) 5 (Strongly Agree)
Assess the across individually and highlight any scores that are greater than three. This area should then become your primary focus for the greatest resistance to your project.
Area of Resistance Description Rating
1. Lack of understanding of the purpose and drives for the changes
There maybe a lack of understanding of the purpose of the project.
There maybe lack of awareness of the need for the change to occur.
2. Feeling of losing control
People support what they have helped to create. If they feel they have not had sufficient input,
resistance usually increases.
3. Lack of support from various levels in the organization
If people perceive that key individuals or groups in their area are not genuinely supportive of
the project, their acceptance is difficult to secure.
4. Feel there is a real threat to my existing power, job security or
personal and career goals
Resistance is increased if people believe the change will result greater emotional or career
costs relative to what they may gain.
5. Concerns about a lack of skills and knowledge
People may resist change if they do not possess the skills or the ability for optimal performance
during and after the change.
6.High level of impact on daily work patterns
Failure to acknowledge and if possible, minimise the impact of project teams activities and
changes on people work patterns tends to promote distrust and allentation.
7. Lack of time to absorb the changes The ability of staff to assimilate the change and all its consequences must be assessed.
8. High level of uncertainty Sometimes just the uncertainties of the situation can make people react negatively.
9. Adverse changes to key working relationships Adversely affecting the way they relate to others or who they work with or who they report to.
10. High level of past resentments and dislikes
People may distrust or dislike sponsors or change agents or have had negative experience
around change a lack of acceptance and enthusiasm for the change will quickly materialise.
11. Lack of incentives and rewards
Change involves learning and learning usually involves errors. When people are not given the
freedom to make mistakes while learning they become afraid.
People need to be rewarded for accomplishing the change in the form of something they truly
value.
30
For the smooth
implementation of change,
it is important to identify all
the barriers. Below is a
questionnaire which you
can use to track all the
possible barriers
Resistance to Change (1/2)
10%
20%
30%
40%
50%
60%
70%
80%
90%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Resistance
to Change
Limitation Of
Existing System
Lack of
Executive Commitment
Lack of
Executive Champion
Unrealistic
Expectation
Lack Of Cross-
Function Team
Inadequate Team &
Users Skills
Technology users not
Involved
Project Charter
Too Narrow
For the smooth
implementation of change,
it is important to identify all
the barriers. You can rate
all the possible barriers
and analyse which
barriers needs to be dealt
first
31
Resistance to Change (2/2)
10%
20%
30%
40%
50%
60%
70%
80%
90%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Resistance
to Change
Limitation Of
Existing System
Lack of
Executive Commitment
Lack of
Executive Champion
Unrealistic
Expectation
Lack Of Cross-
Function Team
Inadequate Team &
Users Skills
Technology users not
Involved
Project Charter
Too Narrow
Low Medium High
For the smooth
implementation of change,
it is important to identify all
the barriers. You can rate
all the possible barriers
and analyse which
barriers needs to be dealt
first
32
Resistance Management Plan
Key Areas Of Resistance Actions To Address Resistance Responsible Person
• Your Text Here
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• Your Text Here
Resistance can be
avoided if you have
effective change manage
ment plan. Use below
template to analyse which
barriers needs to be dealt
first and how.
33
Implementation Strategies
Change Transition Plan
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Communicating The Change
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Change Management Training
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your audience's attention.
Timeline For Implementation
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Sustaining The Momentum
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34
Change Transition Plan
Milestone 5 Here
Oct 28
Milestone 4 Here
Sep 18
Milestone 3 Here
Aug 14
Milestone 2 Here
Jul 10
Milestone 1 Here
May 28
Milestone 6 Here
Sep 18
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Jan 5 - Mar 1
Feb 2 - Mar 14
Mar 14 – May 2
May 25 – Oct 20
Oct 21 – Nov 15
Nov 16 – Dec 20
Communications
Management
Owner
ABC
Owner
ABC
H.R
Owner
ABC
Staff
Relocation
Owner
ABC
IT
Owner
ABC
Preparation
Announcement
Grievances
New Positions
Team 1
Telecoms/PC
This slide covers the
timeline of various
process, you can use it
as per your requirements
35
Change Transition Plan
Tasks Start
Duration
(Days)
%
Complete
02 09 16 23 30 06 13 20 27
Task 1 1/2/12 35 26%
Sub Task
1.1
1/2/12 10 40%
Sub Task
1.2
1/12/12 25 20%
Task 2 1/2/12 66 88%
Sub Task
2.1
1/2/12 30 100%
Sub Task
2.2
2/1/12 25 80%
Sub Task
2.3
2/27/12 10 70%
Task 3 1/2/12 10 40%
Sub Task
3.1
1/2/12 10 40% 40%
40%
70%
80%
100%
88%
20%
40%
26%
This a Gantt chart
representing the various
tasks to be performed
along with there duration
and degree of
completion, you can use
it as per the need.
36
Change Transition Curve
Shock
Sudden
Awareness
Blaming Self
Blaming others
Depression
Insecurity
Discovery
Learning
Integration &
New meaning
Time
Performance
Numbness
Denial
Panic
Dread
Acceptance
Acknowledgement
Testing
Experimentation
Feelings of optimism
Hope
Renewed Energy
Feelings of
satisfaction
This curve depicts the
transition process at
different time intervals,
you can edit it as per
your requirements
37
Communication Plan (Option 1 of 2)
Audience Key Messages Delivery Methods Date
Length of Session
(if applicable)
Location
Example:
Team Leaders
Senior Managers
Sender
Example: Project
Manager
Example:
Staff Users
Sender Example: Supervisor
This table can be used to
prepare plan for
communicating the
change to the
employees. You can edit
it as per your
requirement
38
Communication Plan (Option 2 of 2)
Audience Key Messages Delivery Methods Date
Length of Session
(if applicable)
Location
Example:
Team Leaders
Senior Managers
Sender
Example: Project
Manager
Example:
Staff Users
Sender Example: Supervisor
This table can be used to
prepare plan for
communicating the
change to the employees.
You can edit it as per your
requirement
39
Change Management Communication (1/2)
Industry Corporation Groups Individuals
Communication Tools Matrix
Soft Skills
Hard Skills
Targeting email
Incentives
Workgroup Newsletters
Off the job Training
Coaching
Conflict Mediation
On the job Training
Soft Skills Training
Job Descriptions
& Goals
Focus Groups
Team coaching
E-Learning
Technical Workshops
Technical Symposiums
Kick-off
Team Development
Departmenta
l Newsletters
Client/Vendors Surveys
Client/Vendors
Workshops
Webcasts
PR Team work
Press Releases
Marketing
Team Work
CxO video
C-Suite lead by example
Mission Statement
Corporate Newsletters
Surveys
Town Hall Meetings
Internal Webcasts
Various channels for
communicating change
has been listed down.
You can choose one or
more ways depending on
your requirement
40
Change Management Communication (Option 1 of 2)
Channelsunderdirect
controlofmanagement
Face-To Face
Options
Alternate Under
Direct Control Of
Management
Channels Not Under
Direct Control Of
Management
• Department Meetings
• One-o-one meetings
• Town Hall Meetings
• Brown Bag Lunches
• Training courses and workshops
• Emails
• Corporate Newsletters
• FAQs
• Internal Memos
• Posters
• Intranet
• Market Place Changes
• Customer Inputs
Various channels for
communicating change
has been listed down.
You can choose one or
more ways depending on
your requirement
41
Change Management Communication (Option 1 of 2)
Face-To Face
Options
• Department Meetings
• One-o-one meetings
• Town Hall Meetings
• Brown Bag Lunches
• Training courses and
workshops
Alternate Under
Direct Control Of
Management
• Emails
• Corporate Newsletters
• FAQs
• Internal Memos
• Posters
• Intranet
Channels Not Under
Direct Control Of
Management
• Market Place Changes
• Customer Inputs
Channels under direct
control of management
Various channels for
communicating change
has been listed down.
You can choose one or
more ways depending on
your requirement
42
43
This slide is 100% editable.
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capture your audience's
attention.
Session Modules
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attention.
Objectives
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attention.
Length of Training Session
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Target Audience
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Delivery Mode
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Facilitator
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Learning Outcomes
Change Management Training
This table can be used to
prepare plan for training
and educating the
employees. You can edit
it as per your
requirement
Change Management Timelines
Diagnose Design Develop Deliver
April Shared
Change Purpose
Define Future State
Define Change Governance
Change Impact Assessment Change Management Plan
June Visible
Change Leadership
Develop Change Leaders Support Change Leaders
July
Smart
Engagement &
Communication
Stakeholder Analysis Build Change Network Stakeholder Communication
September Strong
Individual Performance
Knowledge & Skill Assessment
Effective Performance
Management
Effective Training &
Knowledge Management
Effective Talent Management
December Supportive
Organization & Culture
Culture Change Analysis
Business Process Alignment
Prepare organization Design Behaviour Change Plan Implement organization Design
February Meaningful
Change Measurement
Measure Change Progress Assess Change Readiness
This slide covers the
timeline of the change
Management, you
can use it as per your
requirements
44
Sustaining Momentum
Developing New
Competencies & Skills
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& capture your audience's attention.
Building A Support System For
Change Agents
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your needs & capture your audience's
attention.
Providing Resource For
Change
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your needs & capture your audience's
attention.
Staying The
Course
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your needs & capture your audience's
attention.
Reinforcing New
Behaviors
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your needs & capture your audience's
attention.
Sustainability is important
factor in success and
continuous improvement of
change. Various methods
for sustaining momentum
has been listed. You can
choose it as per your
requirements
45
46
Cost Of Change
Management
• This is a representative image, and should be
replaced by your own image. Just right click and
replace image.
• This is a representative image, and should be
replaced by your own image. Just right click and
replace image.
Change Management Cost
Task Name Cost 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec
Top Down Plan $80,000
Strategy $15,000
Change Readiness
Assessment
$20,000
Execute Change $20,000
Long Term
Sustainment
$20,000
This slide helps you in
ascertaining the cost
incurred in executing
various steps of change
management process, you
can edit it as per your
requirements
47
Feedback & Evaluation
Change Management Feedback
Sustaining The Momentum
Timeline For Implementation
Change Management Experience
Change Management Performance
Dashboard
48
Change Management Questionnaire / Feedback
Descriptor Comments/Feedback
What were the key objectives of the change?
What has enabled you to sustain the change?
Did you effectively plan the change?
Would you do anything differently next time during the planning stage?
Did you communicate with the right people at the right time in the right way?
Would you use different communication strategies in the future?
What worked well with the change process?
What would you do differently next time?
What were the key lessons learned?
This is an analysis
carried out to capture the
overall experience of the
change management
process. You can edit it
as per your requirement
49
Results
0
10
20
30
40
50
60
70
80
90
Effective Leadership
at all Levels
Strong Sense of
shared purpose one
that is Inspiring and
Engaging
Strong Customer
Focus
Employee
Involvement and
Support for Change
Commitment to
Learning and
Change
Speed of Delivery
Balanced with
Effective
Governance
Understanding of the
Impact of the
Organization on
Society
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
• Strongly Agree • Agree • Disagree • Strongly Disagree
This is an analysis
carried out to capture the
overall experience of the
change management
process. You can edit it
as per your requirement
50
16%
46%
77%
96%
Poor (n=244)
Fair (n=653)
Good (n=834)
Excellent (n=165)
Overall Effectiveness of Change Management Program
Change Management Experience
This is an analysis
carried out to capture the
overall experience of the
change management
process. You can edit it
as per your requirement
51
Change Management Performance Dashboard
52
%ChangeImplementedwithinTarget
0 100
20
10
30
40
80
90
70
60
50
%Changes Failed
0 100
20
10
30
40
80
90
70
60
50
%Emergency Changes
0 100
20
10
30
40
80
90
70
60
50
Average Change
Implementation Time
0 100
20
10
30
40
80
90
70
60
50
%High Risk Changes
0 100
20
10
30
40
80
90
70
60
50
Average Cost
Per Change
0 100
20
10
30
40
80
90
70
60
50
0 100
20
10
30
40
80
90
70
60
50
0 100
20
10
30
40
80
90
70
60
50
0 100
20
10
30
40
80
90
70
60
50
%Change Rejected
6
24
40
27
6
Critical High Low Medium None
Changes By Priority Change Management
Dashboard for Apr 09
Change Management Score
0 20 40 60 80 100
87%
13%
• Emergency
• Abc
This is an analysis
carried out to capture the
overall experience of the
change management
process. You can edit it
as per your requirement
Change Control Process Icon Slide
53
Change Control Process Icon Slide
54
Coffee
Time
10 Minutes
Break
55
Charts &
Graphs
56
Column
Chart
0
10
20
30
40
50
60
70
80
90
100
Jan Feb Mar Apr May Jun
Salesinpercentage(%)
Financial year in 2018
98%
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Product 01
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Product 02
57
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and
select “Edit Data”.
0
10
20
30
40
50
60
70
80
FY' 11 FY' 12 FY' 13 FY' 14 FY' 15 FY' 16 FY' 17 FY' 18
Salesinpercentage(%)
Financial years
Line
Chart
This slide is 100% editable. Adapt it to
your needs and capture your audience's
attention.
Product 01
This slide is 100% editable. Adapt it to
your needs and capture your audience's
attention.
Product 02
58
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and
select “Edit Data”.
Area
Chart
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Product 01
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Product 02
100%
0
10
20
30
40
50
60
70
80
90
100
FY '12 FY '13 FY '14 FY '15 FY '16 FY '17 FY '18
SalesInPercentage(%)
59
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and
select “Edit Data”.
Stacked
Line
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audience's attention.
Product 01
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Product 02
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Product 03
RevenueInPercentage
0
2
4
6
8
10
12
14
FY' 15 FY' 16 FY' 17 FY' 18
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and
select “Edit Data”.
60
Additional
Slides
61
62
Ourmission
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it to your needs and capture your
audience's attention.
Vision
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it to your needs and capture your
audience's attention.
Mission
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audience's attention.
Values
63
Marry Graves
CEO
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it to your needs and capture your
audience's attention.
John Smith
Financial manager
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it to your needs and capture your
audience's attention.
Sofia William
Product Manager
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audience's attention.
Tom Mike
Marketing Manager
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Our Team
About Our
Company
Target Audiences
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Preferred by Many Values Client
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64
Quotes
Opportunity is missed by most
people because it dresses in
overalls and looks like work.
…Thomas Edison
65
Financial
66
First feature
Second feature
Third feature
Fourth feature
First feature
Second feature
Third feature
Fourth feature
$130 This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Silver
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needs and capture your audience's attention.
Gold
$150
Comparison
25
35
45
65
0
10
20
30
40
50
60
70
Jan Feb Mar Apr
15
25
35
40
0
5
10
15
20
25
30
35
40
45
Jan Feb Mar Apr
67
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
68
Satisfaction
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Communication
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Values
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audience's attention.
Our Main Goals
Puzzle
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attention.
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your needs and capture your audience's
attention.
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attention.
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69
Venn
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01
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02
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03
70
Target
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71
Mind Map
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72
Bulb Or Idea
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audience's attention.
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audience's attention.
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audience's attention.
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audience's attention.
This slide is 100% editable.
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audience's attention.
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Adapt it to your needs and capture your
audience's attention.
03 04
02 05
01 06
73
74
Thank You
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Address
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Change Control Process PowerPoint Presentation Slides

  • 2. Table Of Content Table of Content Identify The Change Vision For Change Change Management Agents Change Management Framework Resistance And Risk Implementation Strategies Cost Of Change Feedback And Evaluation 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 3. Identify The Change Types of Change Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Forces for Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision for Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Gap Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Organization Change Readiness This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 3
  • 4. Types Of Change Management Description Used For Who Impacted Systemic Management of the systemic changes associated with IT applications, architecture or infrastructure • System implementations • Software upgrades • Other it changes • IT professionals Project Management of score or schedule change for a specific • All Projects • Project Core Team • Extended Team Organizational Planning & implementing the tools, processes, skills & principles for managing the people side of change to achieve the required outcomes of a project or initiative • All Projects • Many System Implementations • Most Software Upgrades • Many other IT changes • Company Restructuring • Mergers & Acquisitions • Introducing new channels, brands or business Models • Targeted employees or departments • Ancillary Employees or Departments • IT Professionals • Stakeholders GAP analysis helps in identifying key areas of improvement from current state to future state. Using this tool, you can make important decisions about the future and how the business needs to change. 4
  • 5. Forces For Change Option 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Option 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mergers & Acquisitions This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Political-Legal Reasons This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Electronic Commerce This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Social-culture Reasons This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Privatizations This slide is 100% editable. Adapt it to your needs and capture your audience's attention. New Technology This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Digital Convergence This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Knowledge Economy This slide is 100% editable. Adapt it to your needs and capture your audience's attention. There are several reasons for change at every level of your organization. We have listed few reasons for the changes that happen in an organization. You can choose the appropriate reason for your organization Use pie chart for thais slide 5
  • 6. Define Your Vision (Option 1 of 2) Where you want to be This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Where you are This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Define your Vision for change management considering what are the current situation/ challenges of the organization and what it will look like in future 6
  • 7. Define Your Vision (Option 2 of 2) Step 1 Step 2 Step 3 Step 4 Step 5 • Your Text Here • Your Text Here • Your Text Here • Your Text Here Where you want to be • Your Text Here • Your Text Here • Your Text Here • Your Text Here Where you are GAP analysis helps in identifying key areas of improvement from current state to future state. Using this tool, you can make important decisions about the future and how the business needs to change. 7
  • 8. Gap Analysis Current State Future State Gap Actions To Close Gap What What happen? What should it look like? What is different? What will be done to address the gap? Where Where is the confusion? Where will it change? Where will it be different? Where will it be addressed? When When is it done? When will it change? When are the differences needed? When will it be addressed? Who Who does the work? Who will do this? Who will identify & validate the gap? Who will make the decision & complete it? How How is it sequenced? How will it be timed & resourced? How will the gaps be improved? How will it be rolled out? GAP analysis helps in identifying key areas of improvement from current state to future state. Using this tool, you can make important decisions about the future and how the business needs to change. 8
  • 9. Organization Change Readiness Checklist (1/2) People Readiness Action Required When Completed Business Unit / Product Group Actions Have the business unit contacts been selected & notified? Have the business unit contacts been briefed by the project team? Has the priority for this project been set by the business unit management team? Training Has the target training audience been identified and nominated? Has a training needs analysis been carried out? Is the training information sheet available? has the training provider been established? Has the training co-ordinator been provided with the training details and put in place the necessary arrangements? Will all field readliness criteria have been practically met prior to training roll-out? Deliverable • Your Text Here • Your Text Here Implementation Team Leader • Your Text Here • Your Text Here Implementation Sponsor • Your Text Here • Your Text Here This checklist is an important factor in successful implementation of new policies, programs. A detailed checklist must be completed to ensure all elements of the change have been addressed 9
  • 10. Organization Change Readiness Checklist (2/2) Systems Readiness Action Required When Completed Information & Communications Technology (ICT) Is the auditing & metering tool configured? Content Have the approved procedures/policies been published? Do the proposed users have access to appropriate documentation? Business application Is there a software application relevant to this deliverable? Is there a support model for this application and are the details available for distribution? Has the relevant IT business unit been notified of Installation and support requirements? This checklist is an important factor in successful implementation of new policies, programs. A detailed checklist must be completed to ensure all elements of the change have been addressed 10
  • 11. Change Management Agents 11 Board This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Sponsors This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Leaders This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Team Members This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Stakeholders This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 12. ChangeManagement Board Application Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Secretary This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Problem Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Finance Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Business Case Representative This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Service Level Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Release Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Change Manager (Chair) This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Board play an essential role in an organization's overall change management strategy. You can edit the slide to add the names of change management board members of your organization 12
  • 13. 13 Change Management Sponsors Stakeholder 1 Stakeholder 2 Stakeholder 3 Stakeholder 4 Stakeholder Stakeholder 1 Stakeholder 2 Stakeholder 3 Stakeholder 4 Stakeholder 22% 22%
  • 14. Define Role Of Leadership In CM Successful organizational change depends on leaders and their level of involvement in the process of change. We have listed few responsibilities of leadership. You can edit this based on your requirement 14 35% 33% 19% 8% 5% Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Energizing People This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Communication This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Charisma This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Competence This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 15. Define Role Of Team Members You can edit this slide and mention the responsibilities of key team members involved in the change management process 15 • Take Responsibility For Key Initiatives • Coordinate Project Team • Report To Business Unit GM And Change Office On Project Progress Project Leaders • Develop Leadership Change Management Capability • Provide Ongoing Change Advice To Leaders Release Management Role • Coordinate Project Infrastructure & Integration • Prioritize And Plan Overall Project Timeframes Process Co-ordination Role • Take Responsibility For Key Initiatives • Coordinate Project Team • Report To Business Unit GM And Change Office On Project Progress Performance Management Role
  • 16. Role Of Key Stakeholders You can edit this slide and mention the names and roles of key stakeholders who influence the change management decision 16 Driving This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Active Participation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Understanding This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Advocacy This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Willingness This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 17. 17 Change Management Framework Process This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Plan This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Tools This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Models This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 18. Change Management Process Identify the change & all the particulars of the change Initiate Change Request • Change request board reviews change request • CRB selects the process map based on the change request • CRB routes the plan for necessary approvals Review by Change Request Board • Identify the impact of changes • Anticipate and mitigate the risks • Develop implementation & release strategies Planning • Rollout changes • Allocate resources • Communicate changes • Align system, structure & policies Implementation • Evaluate the effectiveness of the changes • Review the areas of resistance and prepare strategies to manage it Review • Maintain momentum • Apply methods for continuous improvement Sustain The change management proce ss is the sequence of steps or activities that a change management team follow to drive change management. We have mention basic steps of change management process. You can add or delete the steps based on your requirement 18
  • 19. Change Management Plan SR No Change Request Priority Impacts Effort Hours $ $ Total Approved 1 Change Request # Priority Impacts Requirements 10 $100 $1000 Approved By 2 Change Request # Priority Impacts Design 20 $200 $4000 Approved By 3 Change Request # Priority Impacts Test 30 $300 $9000 Approved By 4 Change Request # Priority Impacts Implementation 40 $400 $16000 Approved By 5 Change Request # Priority Impacts Requirements 50 $500 $25000 Approved By 6 Change Request # Priority Impacts Design 60 $600 $36000 Approved By 7 Change Request # Priority Impacts Test 70 $700 $49000 Approved By 8 Change Request # Priority Impacts Implementation 80 $800 $64000 Approved By 9 Change Request # Priority Impacts Requirements 90 $900 $81000 Approved By A basic plan defines activities and roles to manage and control change during the execute and control stage of the project template basic structure has been shown in this slide. You can edit it based on your requirement 19
  • 20. Change Management Tools 20 Tools Stakeholder Analysis Identify stakeholder engagement levels for mutual solutions Change Impact Assessment Identify potential impact of change on the organization Job Impact Assessment Ascertain the impact of change on roles & people Change Effectiveness Assessment Determine the need to re- evaluate the current approaches to ensure sustainability of change Change Readiness Assessment Diagnose AS-IS situation & evaluate the employees readiness towards the change
  • 21. Change Management Models CM Models The Johari Window Kotter's Eight Phases of Change The ADKAR Change Model The McKinsey 7S Framework The Burke-Litwin Change Model Leavitt's Diamond Lewin's Three Stage Change Model Bridges' Transition Model Change Curve Model Various models used in change management process have been listed down. You can choose one or more models based on your requirement 21
  • 22. Lewin's Three Stage Change Model Unfreezing • Educate (everyone understands) • Inform (what, why, when, how) • Consult (seek views & ideas, allow thinking time, use others’ ideas ) • Plan (objectives, resources, time- scales, measures, budgets) • Organise (work plans) • Appoint (leaders, managers, teams) “Readiness to Change” Changing •Praise •Encouragement •Recognition & empathy •Coach •Train •Lead •Manage •Help & guidance •Regular feedback •Provide adequate resources “Implementation” Refreezing •Set performance indicators •Monitor & evaluate performances •Establish systems to make it happen •Establish controls to check it is happening •Rewards for new behaviour •Sanction (or lack of reward) for old behaviour •A period of relative stability (consolidate) “Making it Stick” We have mentioned a framework of Lewin’s three stage model, you can use it as per your requirements 22
  • 23. ADKAR Model PhasesofaChangeProject Phases of Change for Employees Awareness Desire Knowledge Ability Reinforcement Implementation Post - Implementation Concept & Design Business Need Successful Change ADKAR MODEL 23 This slide shows framework of ADKAR’s model, you can use it as per your requirements
  • 24. Bridge Transition Model 24 Uncertainty ExplorationSkepticism Commitment Ending Transitions New Beginning This slide shows framework of Bridge Transition model, you can use it as per your requirements
  • 25. Szpekman's Communication Framework Knowledge / Skill Emphasis • Competency Models • Hiring Processes • Orientation Programs • Training & Development • Feedback & Coaching • Talent Planning Measures • Performance Management • 360 degree Feedback • Employee Surveys • Performance Metrics & Benchmarks Rewards • Compensation Plans • Benefits • Recognition Programs • Promotions Structure / Process • Organization Structure • Career Paths • Policies & Procedures • Roles & Responsibilities • Tools & Support Leadership • Vision & Strategy • Agenda Items • Questions • Praise • Resources • Assignments • Symbolic Behavior Communication • Communication Plans • Print & Electronic Media • Face-to-Face Communication 0205 0106 0304 Managers 25 This slide shows framework of Szpekman's Communication, you can use it as per your
  • 26. Roger's Technology Adoption Curve This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Innovators Early Adopters Early Majority Late Majority Laggards 26 This slide shows adoption curve of change, you can edit it as per your requirements
  • 27. 27 Risk & Barriers Risk Assessment This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Resistance to Change This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Resistance Management Plan This slide is 100% editable. Adapt it to your needs and capture your audience’s attention.
  • 28. Risk No. Date of risk occurring Brief Description of Risk Low Medium High Mitigati on Action Approval of Commencement Date of Commencement Identify the risk and assess the significance and likelihood of it occurring and plan the contingency. • What risks may occur upfront? • Identify the key concepts that may arise along the way Identify the risk and assess the significance and likelihood of it occurring and plan the contingency. • What risks may occur upfront? • Identify the key concepts that may arise along the way Identify the risk and assess the significance and likelihood of it occurring and plan the contingency. • What risks may occur upfront? • Identify the key concepts that may arise along the way Identify the risk and assess the significance and likelihood of it occurring and plan the contingency. • What risks may occur upfront? • Identify the key concepts that may arise along the way Risk Assessment 28 For effectively change management process, it is important to identify all the possible risk elements which might get associated with it. Below is a template which you can use to list down all the possible types of risk and mention there possible impact on the project
  • 29. Risk Matrix Key Very High Risk Do Something to control the risk Immediately High Risk Do something about these risks Medium Risk Does not need immediate attention Low Risk Consequences Likelihood 1 Insignificant 2 Minor 3 Moderate 4 Major 5 Catastrophic A Almost Certain Medium High High Very High Very High B Likely Medium Medium High High Very High C Possible Low Medium High High High D Unlikely Low Low Medium Medium High E Rare Low Low Medium Medium High 29 For effectively change management process, it is important to identify all the possible risk elements which might get associated with it. Below is a template which you can use to list down all the possible types of risk and mention there possible impact on the project
  • 30. Resistance Assessment Survey Below is a list of potential areas for resistance that you maybe experiencing in the implementation of the SLM project. For each area indicate the degree to which you agree or disagree by placing your response in the box from the following scale. 1 (Strongly disagree) 2 (Disagree) 3 (Neither agree or disagree) 4 (Agree) 5 (Strongly Agree) Assess the across individually and highlight any scores that are greater than three. This area should then become your primary focus for the greatest resistance to your project. Area of Resistance Description Rating 1. Lack of understanding of the purpose and drives for the changes There maybe a lack of understanding of the purpose of the project. There maybe lack of awareness of the need for the change to occur. 2. Feeling of losing control People support what they have helped to create. If they feel they have not had sufficient input, resistance usually increases. 3. Lack of support from various levels in the organization If people perceive that key individuals or groups in their area are not genuinely supportive of the project, their acceptance is difficult to secure. 4. Feel there is a real threat to my existing power, job security or personal and career goals Resistance is increased if people believe the change will result greater emotional or career costs relative to what they may gain. 5. Concerns about a lack of skills and knowledge People may resist change if they do not possess the skills or the ability for optimal performance during and after the change. 6.High level of impact on daily work patterns Failure to acknowledge and if possible, minimise the impact of project teams activities and changes on people work patterns tends to promote distrust and allentation. 7. Lack of time to absorb the changes The ability of staff to assimilate the change and all its consequences must be assessed. 8. High level of uncertainty Sometimes just the uncertainties of the situation can make people react negatively. 9. Adverse changes to key working relationships Adversely affecting the way they relate to others or who they work with or who they report to. 10. High level of past resentments and dislikes People may distrust or dislike sponsors or change agents or have had negative experience around change a lack of acceptance and enthusiasm for the change will quickly materialise. 11. Lack of incentives and rewards Change involves learning and learning usually involves errors. When people are not given the freedom to make mistakes while learning they become afraid. People need to be rewarded for accomplishing the change in the form of something they truly value. 30 For the smooth implementation of change, it is important to identify all the barriers. Below is a questionnaire which you can use to track all the possible barriers
  • 31. Resistance to Change (1/2) 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Resistance to Change Limitation Of Existing System Lack of Executive Commitment Lack of Executive Champion Unrealistic Expectation Lack Of Cross- Function Team Inadequate Team & Users Skills Technology users not Involved Project Charter Too Narrow For the smooth implementation of change, it is important to identify all the barriers. You can rate all the possible barriers and analyse which barriers needs to be dealt first 31
  • 32. Resistance to Change (2/2) 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Resistance to Change Limitation Of Existing System Lack of Executive Commitment Lack of Executive Champion Unrealistic Expectation Lack Of Cross- Function Team Inadequate Team & Users Skills Technology users not Involved Project Charter Too Narrow Low Medium High For the smooth implementation of change, it is important to identify all the barriers. You can rate all the possible barriers and analyse which barriers needs to be dealt first 32
  • 33. Resistance Management Plan Key Areas Of Resistance Actions To Address Resistance Responsible Person • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here • Your Text Here Resistance can be avoided if you have effective change manage ment plan. Use below template to analyse which barriers needs to be dealt first and how. 33
  • 34. Implementation Strategies Change Transition Plan This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Communicating The Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Change Management Training This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Timeline For Implementation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Sustaining The Momentum This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 34
  • 35. Change Transition Plan Milestone 5 Here Oct 28 Milestone 4 Here Sep 18 Milestone 3 Here Aug 14 Milestone 2 Here Jul 10 Milestone 1 Here May 28 Milestone 6 Here Sep 18 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 5 - Mar 1 Feb 2 - Mar 14 Mar 14 – May 2 May 25 – Oct 20 Oct 21 – Nov 15 Nov 16 – Dec 20 Communications Management Owner ABC Owner ABC H.R Owner ABC Staff Relocation Owner ABC IT Owner ABC Preparation Announcement Grievances New Positions Team 1 Telecoms/PC This slide covers the timeline of various process, you can use it as per your requirements 35
  • 36. Change Transition Plan Tasks Start Duration (Days) % Complete 02 09 16 23 30 06 13 20 27 Task 1 1/2/12 35 26% Sub Task 1.1 1/2/12 10 40% Sub Task 1.2 1/12/12 25 20% Task 2 1/2/12 66 88% Sub Task 2.1 1/2/12 30 100% Sub Task 2.2 2/1/12 25 80% Sub Task 2.3 2/27/12 10 70% Task 3 1/2/12 10 40% Sub Task 3.1 1/2/12 10 40% 40% 40% 70% 80% 100% 88% 20% 40% 26% This a Gantt chart representing the various tasks to be performed along with there duration and degree of completion, you can use it as per the need. 36
  • 37. Change Transition Curve Shock Sudden Awareness Blaming Self Blaming others Depression Insecurity Discovery Learning Integration & New meaning Time Performance Numbness Denial Panic Dread Acceptance Acknowledgement Testing Experimentation Feelings of optimism Hope Renewed Energy Feelings of satisfaction This curve depicts the transition process at different time intervals, you can edit it as per your requirements 37
  • 38. Communication Plan (Option 1 of 2) Audience Key Messages Delivery Methods Date Length of Session (if applicable) Location Example: Team Leaders Senior Managers Sender Example: Project Manager Example: Staff Users Sender Example: Supervisor This table can be used to prepare plan for communicating the change to the employees. You can edit it as per your requirement 38
  • 39. Communication Plan (Option 2 of 2) Audience Key Messages Delivery Methods Date Length of Session (if applicable) Location Example: Team Leaders Senior Managers Sender Example: Project Manager Example: Staff Users Sender Example: Supervisor This table can be used to prepare plan for communicating the change to the employees. You can edit it as per your requirement 39
  • 40. Change Management Communication (1/2) Industry Corporation Groups Individuals Communication Tools Matrix Soft Skills Hard Skills Targeting email Incentives Workgroup Newsletters Off the job Training Coaching Conflict Mediation On the job Training Soft Skills Training Job Descriptions & Goals Focus Groups Team coaching E-Learning Technical Workshops Technical Symposiums Kick-off Team Development Departmenta l Newsletters Client/Vendors Surveys Client/Vendors Workshops Webcasts PR Team work Press Releases Marketing Team Work CxO video C-Suite lead by example Mission Statement Corporate Newsletters Surveys Town Hall Meetings Internal Webcasts Various channels for communicating change has been listed down. You can choose one or more ways depending on your requirement 40
  • 41. Change Management Communication (Option 1 of 2) Channelsunderdirect controlofmanagement Face-To Face Options Alternate Under Direct Control Of Management Channels Not Under Direct Control Of Management • Department Meetings • One-o-one meetings • Town Hall Meetings • Brown Bag Lunches • Training courses and workshops • Emails • Corporate Newsletters • FAQs • Internal Memos • Posters • Intranet • Market Place Changes • Customer Inputs Various channels for communicating change has been listed down. You can choose one or more ways depending on your requirement 41
  • 42. Change Management Communication (Option 1 of 2) Face-To Face Options • Department Meetings • One-o-one meetings • Town Hall Meetings • Brown Bag Lunches • Training courses and workshops Alternate Under Direct Control Of Management • Emails • Corporate Newsletters • FAQs • Internal Memos • Posters • Intranet Channels Not Under Direct Control Of Management • Market Place Changes • Customer Inputs Channels under direct control of management Various channels for communicating change has been listed down. You can choose one or more ways depending on your requirement 42
  • 43. 43 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Session Modules This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Objectives This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Length of Training Session This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Target Audience This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Delivery Mode This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Facilitator This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Learning Outcomes Change Management Training This table can be used to prepare plan for training and educating the employees. You can edit it as per your requirement
  • 44. Change Management Timelines Diagnose Design Develop Deliver April Shared Change Purpose Define Future State Define Change Governance Change Impact Assessment Change Management Plan June Visible Change Leadership Develop Change Leaders Support Change Leaders July Smart Engagement & Communication Stakeholder Analysis Build Change Network Stakeholder Communication September Strong Individual Performance Knowledge & Skill Assessment Effective Performance Management Effective Training & Knowledge Management Effective Talent Management December Supportive Organization & Culture Culture Change Analysis Business Process Alignment Prepare organization Design Behaviour Change Plan Implement organization Design February Meaningful Change Measurement Measure Change Progress Assess Change Readiness This slide covers the timeline of the change Management, you can use it as per your requirements 44
  • 45. Sustaining Momentum Developing New Competencies & Skills This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Building A Support System For Change Agents This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Providing Resource For Change This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Staying The Course This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Reinforcing New Behaviors This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Sustainability is important factor in success and continuous improvement of change. Various methods for sustaining momentum has been listed. You can choose it as per your requirements 45
  • 46. 46 Cost Of Change Management • This is a representative image, and should be replaced by your own image. Just right click and replace image. • This is a representative image, and should be replaced by your own image. Just right click and replace image.
  • 47. Change Management Cost Task Name Cost 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Top Down Plan $80,000 Strategy $15,000 Change Readiness Assessment $20,000 Execute Change $20,000 Long Term Sustainment $20,000 This slide helps you in ascertaining the cost incurred in executing various steps of change management process, you can edit it as per your requirements 47
  • 48. Feedback & Evaluation Change Management Feedback Sustaining The Momentum Timeline For Implementation Change Management Experience Change Management Performance Dashboard 48
  • 49. Change Management Questionnaire / Feedback Descriptor Comments/Feedback What were the key objectives of the change? What has enabled you to sustain the change? Did you effectively plan the change? Would you do anything differently next time during the planning stage? Did you communicate with the right people at the right time in the right way? Would you use different communication strategies in the future? What worked well with the change process? What would you do differently next time? What were the key lessons learned? This is an analysis carried out to capture the overall experience of the change management process. You can edit it as per your requirement 49
  • 50. Results 0 10 20 30 40 50 60 70 80 90 Effective Leadership at all Levels Strong Sense of shared purpose one that is Inspiring and Engaging Strong Customer Focus Employee Involvement and Support for Change Commitment to Learning and Change Speed of Delivery Balanced with Effective Governance Understanding of the Impact of the Organization on Society This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. • Strongly Agree • Agree • Disagree • Strongly Disagree This is an analysis carried out to capture the overall experience of the change management process. You can edit it as per your requirement 50
  • 51. 16% 46% 77% 96% Poor (n=244) Fair (n=653) Good (n=834) Excellent (n=165) Overall Effectiveness of Change Management Program Change Management Experience This is an analysis carried out to capture the overall experience of the change management process. You can edit it as per your requirement 51
  • 52. Change Management Performance Dashboard 52 %ChangeImplementedwithinTarget 0 100 20 10 30 40 80 90 70 60 50 %Changes Failed 0 100 20 10 30 40 80 90 70 60 50 %Emergency Changes 0 100 20 10 30 40 80 90 70 60 50 Average Change Implementation Time 0 100 20 10 30 40 80 90 70 60 50 %High Risk Changes 0 100 20 10 30 40 80 90 70 60 50 Average Cost Per Change 0 100 20 10 30 40 80 90 70 60 50 0 100 20 10 30 40 80 90 70 60 50 0 100 20 10 30 40 80 90 70 60 50 0 100 20 10 30 40 80 90 70 60 50 %Change Rejected 6 24 40 27 6 Critical High Low Medium None Changes By Priority Change Management Dashboard for Apr 09 Change Management Score 0 20 40 60 80 100 87% 13% • Emergency • Abc This is an analysis carried out to capture the overall experience of the change management process. You can edit it as per your requirement
  • 53. Change Control Process Icon Slide 53
  • 54. Change Control Process Icon Slide 54
  • 57. Column Chart 0 10 20 30 40 50 60 70 80 90 100 Jan Feb Mar Apr May Jun Salesinpercentage(%) Financial year in 2018 98% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 57 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 58. 0 10 20 30 40 50 60 70 80 FY' 11 FY' 12 FY' 13 FY' 14 FY' 15 FY' 16 FY' 17 FY' 18 Salesinpercentage(%) Financial years Line Chart This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 58 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 59. Area Chart This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 100% 0 10 20 30 40 50 60 70 80 90 100 FY '12 FY '13 FY '14 FY '15 FY '16 FY '17 FY '18 SalesInPercentage(%) 59 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 60. Stacked Line This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 RevenueInPercentage 0 2 4 6 8 10 12 14 FY' 15 FY' 16 FY' 17 FY' 18 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 60
  • 62. 62 Ourmission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values
  • 63. 63 Marry Graves CEO This slide is 100% editable. Adapt it to your needs and capture your audience's attention. John Smith Financial manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Sofia William Product Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Tom Mike Marketing Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Our Team
  • 64. About Our Company Target Audiences This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Preferred by Many Values Client This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 64
  • 65. Quotes Opportunity is missed by most people because it dresses in overalls and looks like work. …Thomas Edison 65
  • 66. Financial 66 First feature Second feature Third feature Fourth feature First feature Second feature Third feature Fourth feature $130 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Silver This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Gold $150
  • 67. Comparison 25 35 45 65 0 10 20 30 40 50 60 70 Jan Feb Mar Apr 15 25 35 40 0 5 10 15 20 25 30 35 40 45 Jan Feb Mar Apr 67 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 68. 68 Satisfaction This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Communication This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Our Main Goals
  • 69. Puzzle This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 69
  • 70. Venn This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 70
  • 71. Target This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 71
  • 72. Mind Map This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 72
  • 73. Bulb Or Idea This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 04 02 05 01 06 73
  • 74. 74 Thank You # street number, city, state Address 0123456789 Contact Numbers emailaddress123@ gmail.com Email Address