1. Fierce Conversations
Rachelle Brockman
Principal, Eureka Experience
www.qualitysummit.ca Insert Your Logo
Here#QS14

2. What makes a ‘Difficult Conversation’?
What does ‘fierce’ mean to you?
What is a conversation that has your name on it?

3. Practice #1
Question Reality
• “We get what we tolerate” –Scott
• “Out beyond ideas of wrongdoing and right doing, there is a field. I’ll meet
you there.” –Rumi
• “The person who can most accurately describe reality without laying blame
will emerge the leader.” -Scott

4. Practice #2
Come Out & Be REAL
• “Have the courage to show up and be seen.” –Brown
• “It is better to fail at your own life than succeed at someone else’s” –Scott
• “The truth will set you free, but first it may <tick> you off.” -Steinem

5. Practice #3
Be Present
• “The experience of being understood, versus interpreted, is so compelling
you can charge admission.” –Pine
• “One of the fiercest conversations any of us can have is to tell someone how
important he or she is in our lives and how much we value and love that
person.” –Scott
• “The future belongs to the one most fully alive in the present.” -Palnik

6. Practice #4
Do It Today
• “A courageous, skilful confrontation is a gift, a vein of gold worth mining” –Scott
• “When we spend a lifetime curbing our anger, our sadness, or our frustration
for fear of offending others, in the process we curb our joy.” –Scott
• “What is the WCS (worst case scenario) vs BCS (best case scenario)?” -Brockman

7. Practice #5
Trust Your Instincts
• “What am I thinking, what am I feeling, what am I doing?” –Brockman
• “What am I thinking, but not saying?” –Scott
• “A careful conversation is a failed conversation.” -Scott

8. Practice #6
Observe & Own the Emotional Wake
• “Emotional wake is what you remember after I’m gone. What you feel, The
aftermath, aftertaste or afterglow.” –Scott
• “What you do speaks so loud that I cannot hear what you say.” –Emerson
• “Effective communication is 20% what you know and 80% how you feel about
what you know.” -Rohn

9. Practice #7
Let Silence Do the Heavy Lifting
• “Just shut up and listen.” –Stretch
What is a conversation that has your name on it?

10. Questions?
Contact Me:
Rachelle Brockman
Principal, Eureka Experience
rachelle@eurekaexperience.ca
Insert Your Logo
Here
www.qualitysummit.ca
#QS14