Presentation Rene Haeberlin / ServiceNow Switzerland

1. Changing
the
Face
of
IT
© 2012 ServiceNow All Rights Reserved

2. Agenda
• Begrüssung
Urs
Zünd
Geschä1sführer
Porsche
Zentrum
• Changing
the
Face
of
IT
René
Häberlin
Country
Manager
ServiceNow
• Service
Management
im
täglichen
Einsatz
Andreas
Wüthrich
Head
of
Group
InformaMon
Services
Franke
AG
• Kaizen
für
die
IT
Helmut
Steigele
CEO
Cascade
IT
• Kaffepause
• Enterprise
Service
AutomaMon
@CERN
Reinoud
Martens
Service
Manager
CERN
• Beispiele
aus
Kundenprojekten
Jean-­‐Claude
Som
Sales
Director
Aspediens
• Apéro
und
BesichMgung
Porsche
Zentrum
©
2012
ServiceNow
All
Rights
Reserved
2

3. Changing
the
Face
of
IT
René
Häberlin
Country
Manager
ServiceNow
Switzerland
©
2012
ServiceNow
All
Rights
Reserved
3

4. Who
is
ServiceNow?
We
are
a
leading
provider
of
cloud-­‐based
services
to
automate
enterprise
IT
opera8ons…
…and
customers
are
increasingly
deploying
us
into
the
broader
enterprise
© 2012 ServiceNow All Rights Reserved 4

5. ServiceNow
momentum
Leader
in
cloud-­‐based
enterprise
Service
AutomaMon
• NYSE:
NOW
• 960+
employees
• Revenue
$207M
(10/11
–
9/12)
• 1,340+
enterprise
customers
• Worldwide
HQ
in
San
Diego,
CA
with
major
sites
in
Silicon
Valley,
Seakle,
Amsterdam
and
Sydney
• Global
datacenter
operaMons
in
North
America,
Europe
and
Asia-­‐Pacific
2006
2007
2008
2009
2010
2011
ServiceNow
Annual
Revenue
© 2012 ServiceNow All Rights Reserved 5

6. Enterprise
service
automa>on
GlobalizaMon
&
standardizaMon
of
service
management
Custom
applicaMons
for
line
of
business
and
IT
Service
catalog
Enterprise
shared
services
for
IT
storefront
for
business
storefront
IT
process
automaMon
Business
process
automaMon
© 2012 ServiceNow All Rights Reserved 6

7. Consolida>on
enables
single
system
of
record
Consolidate,
globalize
and
standardize
remove
redundancy
remove
fragmenta>on
increase
transparency
© 2012 ServiceNow All Rights Reserved 7

8. Self-­‐service
creates
an
IT
&
Business
storefront
Put
knowledge
in
the
hands
of
the
business
Search
Chat
Familiarity
Catalog
Knowledge
Request
Collabora>on
© 2012 ServiceNow All Rights Reserved 8

9. Automa>on
eliminates
manual
processes
Management
is
only
for
the
things
you
can’t
automate
remove
manual,
error-­‐prone
processes
decrease
cost,
improve
service
Customers
use
ServiceNow
automa>on
for:
• RebooMng
servers
and
restarMng
services
• VM
provisioning
&
lifecycle
management
• On-­‐boarding
and
off-­‐boarding
employees
• Product
requests
and
installaMons
• ConMnuous
integraMon
and
code
releases
• So1ware
environment
migraMons
• Automated
outage
remediaMon
© 2012 ServiceNow All Rights Reserved 9

10. Extending
business
and
IT
service
delivery
©
2012
ServiceNow
All
Rights
Reserved
10

11. ServiceNow
func>onality
Service
PorLolio
IT
Cost
Project
&
PorLolio
Governance
Management
Applica>ons
Service
Catalog
Incident
Problem
Change
Opera>onal
Applica>ons
Chat
Knowledge
Live
Feed
Release
&
SDLC
Asset
&
Contract
CMDB
Discovery
Runbook
Automa>on
Infrastructure
Applica>ons
ServiceNow
Service
Automa>on
PlaLorm
One
architecture
•
One
technology
•
One
interface
•
One
system
of
record
© 2012 ServiceNow All Rights Reserved 11

12. You’re
in
great
company
Financial
Services
Consumer
IT
Services
Healthcare
Technology
© 2012 ServiceNow All Rights Reserved 12

13. Customer
Landscape
in
Switzerland
Abraxas
Interoute
Managed
Services
Actelion
PharmaceuMcals
IOGI
AgenMl
JT
InternaMonal
AMAG
Automobil-­‐
und
Motoren
AG
Kuoni
Amcor
Group
Leica
Geosystems
CERN
Marlox
City
of
Geneva
Mediterranean
Shipping
Company
ConnecMs
Mekler-­‐Toledo
Credit
Suisse
Odyssey
Financial
Technologies
Falcon
Private
Bank
Philip
Morris
InternaMonal
Ferring
Richemont
Group
Firmenich
SFS
Services
Franke
Steria
GE
Money
Bank
Swisscanto
Asset
Management
HilM
CorporaMon
Swisscom
Hopitaux
Universitaires
Genevoise
TAG
Heuer
IATA
Metrology/Tesa
InsMtut
Central
des
Hopitaux
Valaisans
UBS
13

14. Why
ServiceNow
Consolidate
to
a
single
system
of
record
Provide
a
consumer-­‐like
self
service
experience
Maximize
automa>on
Extend
value
with
forms-­‐based
workflow
© 2012 ServiceNow All Rights Reserved 14

15. Thank
you
© 2012 ServiceNow All Rights Reserved 15