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Highlights and trends from the Prosci 2018 Best Practices Report

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Following the success of our recent Change Conversations Seminars around Australia and New Zealand we are pleased to share with you the slide deck from the events.

Exploring the Prosci 2018 Best Practices Report we look at:
- What are the trends and highlights in the field of Change Management?
- What has changed and what has not?
- What works in managing change and what does not?

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Highlights and trends from the Prosci 2018 Best Practices Report

  1. 1. Prosci’s 2018 Benchmarking Report: Best Practices in Change Management – Highlights and Trends Presented by Vicky Emery, General Manager, Prosci (ANZ)
  2. 2. © Prosci. All Rights Reserved. 2 Who are we? • Founded in 1993 as ‘Being Human’ • Our mission: develop change-capable people and organisations so they achieve the benefits of change. • Exclusive Prosci Prime Affiliate Australia and New Zealand since 2006 • In December 2017, we became part of the Prosci group
  3. 3. © Prosci. All Rights Reserved. 3 Agenda for today’s session • News from Prosci • Overview of the Prosci 2018 Benchmarking Report: Best Practices in Change Management • Top 7 Success Factors • Trends in Change Management • Areas to watch: – Change Management Maturity – Mini-studies – Budget and resourcing • What next?
  4. 4. © Prosci. All Rights Reserved. 4 Prosci® by the Numbers Years of Research 20 Longitudinal Studies 10 Research Participants 6,000+ Fortune 100 Companies 80% Certified Practitioners 45,000+ Community Members 100,000+
  5. 5. © Prosci. All Rights Reserved. 5 Participant Profile 11% Canada 28% United States 5% Latin America 21% Europe 3% Middle East 6% Africa 22% Australia and New Zealand 4% Asia and Pacific Islands Total of 6,300 participants from 85 countries Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  6. 6. © Prosci. All Rights Reserved. 6 New Sections Over Time Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  7. 7. © Prosci. All Rights Reserved. 7 What is covered in the Benchmarking Report? New section Plus two new mini-studies: Agile and Applications of ADKAR Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  8. 8. © Prosci. All Rights Reserved. 8 Top 7 Success Factors update Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  9. 9. © Prosci. All Rights Reserved. 9 Top 7 Success Factors over 20 years Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  10. 10. © Prosci. All Rights Reserved. 10 Data Supports the Connection Prosci 2018 Benchmarking Data Data from 2007, 2009, 2011, 2013, 2015, 2017 Percent of Study Participants Who Met or Exceeded Objectives 0% 20% 40% 60% 80% 100% Poor Fair Good Excellent Change Management Effectiveness 15% 43% 77% 93% (n=496) (n=1441) (n=1796) (n=354) 6X
  11. 11. © Prosci. All Rights Reserved. 11 Data Supports the Connection Prosci 2018 Benchmarking Data Data from 2007, 2009, 2011, 2013, 2015, 2017 0% 20% 40% 60% 80% 100% Poor Fair Good Excellent Change Management Effectiveness Percent of Study Participants Who Were On or Below Budget 49% 62% 70% 78% (n=587) (n=1778) (n=2248) (n=391)
  12. 12. © Prosci. All Rights Reserved. 12 Data Supports the Connection Prosci 2018 Benchmarking Data Data from 2007, 2009, 2011, 2013, 2015, 2017 Percent of Study Participants Who Were On or Ahead of Schedule 0% 20% 40% 60% 80% 100% Poor Fair Good Excellent Change Management Effectiveness 14% 31% 51% 69% (n=527) (n=1626) (n=2139) (n=387)
  13. 13. © Prosci. All Rights Reserved. 13 What are the trends? • Respondents actively deploying Change Management – up from 47% to 51% • Still only 29% use a consistent methodology Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  14. 14. © Prosci. All Rights Reserved. 14 What are the trends? • 37% applying to less than 10% of projects • 52% applying Change Management on 20% or less of projects Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  15. 15. © Prosci. All Rights Reserved. 15 What are the trends? • Respondents using a structured approach reported higher levels of change management effectiveness – 2016 = using a structured approach was 39% more effective – 2018 = using a structured approach is 110% more effective Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  16. 16. © Prosci. All Rights Reserved. 16 What are the trends? • Sponsors have a better understanding of their role • Starting Change Management slightly earlier – at initiation • Investment in Change Management by project investment slightly down from 2016 Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  17. 17. © Prosci. All Rights Reserved. 17 Research Results Copyright © 2018 Prosci Inc. Best Practices in Change Management – 2018 Edition Average FTE dedicated to change management by investment in project 0 2 4 6 $100K or less $100K to $500K $500K to $1M $1M to $5M $5M to $10M More than $10M AverageFTE Project Investment 1.2 1.5 1.7 2.1 3.3 5.6
  18. 18. © Prosci. All Rights Reserved. 18 Research Results Copyright © 2018 Prosci Inc. Best Practices in Change Management – 2018 Edition Average budget for change management by project investment 0.0 0.5 1.0 1.5 2.0 2.5 3.0 $100K or less $100K to $500K $500K to $1M $1M to $5M $5M to $10M More than $10M Millions Project Investment $36K $157K $157K $307K $789K $2.3M
  19. 19. © Prosci. All Rights Reserved. 19 Areas to Watch - Maturity Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  20. 20. © Prosci. All Rights Reserved. 20 Areas to Watch – Change Management and Employee Engagement Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition • Respondents reporting more mature Change Management practices also reported having more engaged employees
  21. 21. © Prosci. All Rights Reserved. 21 Areas to Watch - Saturation Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
  22. 22. © Prosci. All Rights Reserved. 22 Mini-Study – Change Management and Agile $US149 purchase and download from Prosci.com
  23. 23. © Prosci. All Rights Reserved. 23 Areas to Watch – Budget and FTE Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition • Average budget for Change Management activities: – 2016 = 16% – 2018 = 12% • Most common budget for Change Management was 5% of Project Budget or less • Team structures – more ‘satellite’ models starting to be used and slightly more effectively than previous studies (16% using this model) Sponsor Project Team CM CM Pages 121 - 124
  24. 24. © Prosci. All Rights Reserved. 24 What next? • Two mini-studies open now: – Study 1: Managing Resistance – Study 2: Sustaining Desired Project Outcomes – Participate at: Prosci.com/study • You can download the Executive Summary of the report from Prosci.com • Community of Practice webinar 27 March • Accessing the report: – Portal – ‘Change Management Research Library’ ($US400 a year – free 14 day trial) – Purchase the book - $US389 ($AUD550)

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