Following the success of our recent Change Conversations Seminars around Australia and New Zealand we are pleased to share with you the slide deck from the events. Exploring the Prosci 2018 Best Practices Report we look at: - What are the trends and highlights in the field of Change Management? - What has changed and what has not? - What works in managing change and what does not?

1. Prosci’s 2018 Benchmarking Report: Best Practices
in Change Management – Highlights and Trends
Presented by Vicky Emery, General Manager, Prosci (ANZ)

2. © Prosci. All Rights Reserved. 2
Who are we?
• Founded in 1993 as ‘Being Human’
• Our mission: develop change-capable people and organisations so they
achieve the benefits of change.
• Exclusive Prosci Prime Affiliate Australia and New Zealand since 2006
• In December 2017, we became part of the Prosci group

3. © Prosci. All Rights Reserved. 3
Agenda for today’s session
• News from Prosci
• Overview of the Prosci 2018 Benchmarking Report: Best Practices in
Change Management
• Top 7 Success Factors
• Trends in Change Management
• Areas to watch:
– Change Management Maturity
– Mini-studies
– Budget and resourcing
• What next?

4. © Prosci. All Rights Reserved. 4
Prosci® by the Numbers
Years of Research
20
Longitudinal Studies
10
Research Participants
6,000+
Fortune 100 Companies
80%
Certified Practitioners
45,000+
Community Members
100,000+

5. © Prosci. All Rights Reserved. 5
Participant Profile
11%
Canada
28%
United States
5%
Latin America
21%
Europe
3%
Middle East
6%
Africa
22%
Australia and
New Zealand
4%
Asia and Pacific
Islands
Total of 6,300 participants from 85 countries
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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New Sections Over Time
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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What is covered in the Benchmarking Report?
New section
Plus two new mini-studies: Agile and Applications of ADKAR
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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Top 7 Success Factors update
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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Top 7 Success Factors over 20 years
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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Data Supports the Connection
Prosci 2018 Benchmarking Data
Data from 2007, 2009, 2011, 2013, 2015, 2017
Percent of Study Participants Who Met or Exceeded Objectives
0%
20%
40%
60%
80%
100%
Poor Fair Good Excellent
Change Management Effectiveness
15%
43%
77%
93%
(n=496) (n=1441) (n=1796) (n=354)
6X

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Data Supports the Connection
Prosci 2018 Benchmarking Data
Data from 2007, 2009, 2011, 2013, 2015, 2017
0%
20%
40%
60%
80%
100%
Poor Fair Good Excellent
Change Management Effectiveness
Percent of Study Participants Who Were On or Below Budget
49%
62%
70%
78%
(n=587) (n=1778) (n=2248) (n=391)

12. © Prosci. All Rights Reserved. 12
Data Supports the Connection
Prosci 2018 Benchmarking Data
Data from 2007, 2009, 2011, 2013, 2015, 2017
Percent of Study Participants Who Were On or Ahead of Schedule
0%
20%
40%
60%
80%
100%
Poor Fair Good Excellent
Change Management Effectiveness
14%
31%
51%
69%
(n=527) (n=1626) (n=2139) (n=387)

13. © Prosci. All Rights Reserved. 13
What are the trends?
• Respondents actively deploying
Change Management – up from
47% to 51%
• Still only 29% use a consistent
methodology
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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What are the trends?
• 37% applying to less than 10% of projects
• 52% applying Change Management on 20% or less of projects
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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What are the trends?
• Respondents using a structured approach reported higher levels of change
management effectiveness
– 2016 = using a structured approach was 39% more effective
– 2018 = using a structured approach is 110% more effective
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

16. © Prosci. All Rights Reserved. 16
What are the trends?
• Sponsors have a better understanding of their role
• Starting Change Management slightly earlier – at initiation
• Investment in Change Management by project investment slightly down
from 2016
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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Research Results
Copyright © 2018 Prosci Inc. Best Practices in Change Management – 2018 Edition
Average FTE dedicated to change
management by investment in project
0
2
4
6
$100K or less $100K to $500K $500K to $1M $1M to $5M $5M to $10M More than $10M
AverageFTE
Project Investment
1.2
1.5
1.7
2.1
3.3
5.6

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Research Results
Copyright © 2018 Prosci Inc. Best Practices in Change Management – 2018 Edition
Average budget for change
management by project investment
0.0
0.5
1.0
1.5
2.0
2.5
3.0
$100K or less $100K to $500K $500K to $1M $1M to $5M $5M to $10M More than $10M
Millions
Project Investment
$36K
$157K $157K
$307K
$789K
$2.3M

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Areas to Watch - Maturity
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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Areas to Watch – Change Management and
Employee Engagement
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
• Respondents reporting more mature Change Management practices also
reported having more engaged employees

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Areas to Watch - Saturation
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition

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Mini-Study – Change Management and Agile
$US149 purchase and download from Prosci.com

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Areas to Watch – Budget and FTE
Prosci’s Benchmarking Report: Best Practices in Change Management 2018 Edition
• Average budget for Change Management
activities:
– 2016 = 16%
– 2018 = 12%
• Most common budget for Change Management
was 5% of Project Budget or less
• Team structures – more ‘satellite’ models
starting to be used and slightly more effectively
than previous studies (16% using this model)
Sponsor
Project Team
CM
CM
Pages 121 - 124

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What next?
• Two mini-studies open now:
– Study 1: Managing Resistance
– Study 2: Sustaining Desired Project Outcomes
– Participate at: Prosci.com/study
• You can download the Executive Summary of the report from Prosci.com
• Community of Practice webinar 27 March
• Accessing the report:
– Portal – ‘Change Management Research Library’ ($US400 a year – free 14 day
trial)
– Purchase the book - $US389 ($AUD550)