HomeRoots Pitch Deck | Investor Insights | April 2024
Workday Application Maintenance Services
1. Copyright NGA Human Resources. All rights reserved.
Application Management Services
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Ensuring cloud efficiency with Workday
2. Copyright NGA Human Resources. All rights reserved.
• Integrations and
Reporting Management
• Workforce Analytics
• Application Management
• Release Management
• Organization & Employee Data
Management
• Benefits Enrollment
• Deduction and Leave
Administration
• Learning Administration
• Talent Administration
• Payroll Processing &
Compliance
• Court Ordered Deductions
Administration
• Tax and Filing
• Time Administration Support
• Policies & Procedures
• Inquiry / Case handling
• Self-Service Navigation Support
• Document Management
• Knowledge Management
NGA Services to Workday Clients
Service Center
System
Services
HR
Administration
Payroll
Processing
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3. Copyright NGA Human Resources. All rights reserved.
Workday Application Management Services @ NGA
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To ensure that our Workday customers can benefit from a correct, efficient
and up-to-date Workday HCM landscape at all times while reducing
complexity and minimizing business risk, NGA manages the applications on
their behalf, including:
Integration
partner since
2011
BPO
partner since
2013
Certified Workday
Consultants
50+
Workday applications
managed by NGA
10+
Proven track record
in
35countries
Configuration
Management
Integration
Management
Security
Management
Reporting
Management
Release
Management
4. Copyright NGA Human Resources. All rights reserved.
System & Application Management Services
Service Center Services
Case Management System Support
Voice Call Management Systems Support
Service Center Infrastructure and Security
Document Management System Support
Knowledge Management System Support
Application Management Services
Application Maintenance
Application Configuration Modifications
Application Testing Services
Release Management
Third-Party Vendor Integration
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HR System Services Service Delivery System Support
“Keeping HR applications up-to-date is critical to a company’s business.”
To ensure an efficient and correct Workday HCM landscape at all times, NGA
provides you with the resources and expertise to manage the following tasks,
freeing up resources in your organization to focus on running the business:
• Application optimization & interface assistance
• Incident & problem resolution
• Workday release management, change enablement & testing automation
• Integration, configuration, security, reporting & tenant maintenance
5. Copyright NGA Human Resources. All rights reserved.
Configuration Management
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NGA provides support for business process configuration and administrative
maintenance including designing, developing, testing, and implementing custom
configurations required to support the business.
You don’t need to have and train internal resources to maintain your custom
configurations.
Process and Policy Changes
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Integration Management
• Designed to leverage Workday’s recommended
integration strategies
• Certified Cloud Connect for Payroll
• Cloud Connect for Benefits
• Workday Studio for custom integrations
• Built to scale
• Tested to uphold SLA’s
• Leveraging best practices across clients
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Workday
Core HR
Global
Payroll
Cloud
Connect
Benefits
Cloud
Connect
Custom
Integrations
• LMS
• Applicant
Tracking System
In support of the unique and sometimes complex nature of integrations, NGA maintains a
staff of advanced certified integration consultants with the expertise to design, build and
support the most complex integrations linking Workday products with an increasing
number of third-party systems and data sources.
NGA has invested in building the best integrations as we sign up to managing them
continuously rather than handing them back to you to manage them.
Connect and integrate
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Security Management
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Locking it down
Remove the burden and risk of managing the security of your Workday application.
Control what you can do and what you can access.
NGA will manage functional areas, securable items and security policies in the
system according to your company policies.
8. Copyright NGA Human Resources. All rights reserved.
NGA has advanced certified HCM consultants with the expertise to design, build and
support standard reporting operations as well as to perform advanced report
developments.
Reporting Management
• Support of the Workday HCM Standard Reports
• Development of Custom Reports
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It is all about the data...
Design Develop Test
Assign
Access
Schedule Publish
9. Copyright NGA Human Resources. All rights reserved.
Release Management
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Integrated Applications
(Pay, Benefits, Time)
Workday Core HR
Coordinated
Releases in
an integrated
world
Controlling the release
Every 3 to 4 months, Workday releases a new update of its HCM platform.
NGA helps Workday customers in adopting these new releases in the most
efficient way, through the following services:
• Change enablement for standard Workday platform changes
• Provision of a preview of the changes and new functionality at the field level
• Testing and adoption of the selected new functionality
• Customer specific configuration release management
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Benefits of NGA’s Workday AMS
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Tailored Services
Providing tailored application maintenance, integration and/or
release management services to meet individual company needs.
Enlarged in-house IT team
Employ a highly skilled Workday consultant with the competencies
of your choice. Avoid the cost and time spent on hiring an extra
employee, and focus on your core business.
Standardized Tools,
Processes & Metrics
Use of qualitative methodologies & tools, globally standardized
processes and proven SLAs, ensuring real-time monitoring, timely
response and guaranteed service levels
In-house network of
expertise
Our worldwide availability and large pool of Workday consultants
enables us to access a trusted network of expertise and
experience.
One Single Point of Contact
Managing all application maintenance and release management
activities through one single vendor reduces risks and
communication issues.
11. Copyright NGA Human Resources. All rights reserved.
What Makes NGA’s Workday AMS Different?
NGA is only focused on HR
• Our Application Services consultants speak the HR process language as well as the IT language
• Our team supports the HR cycles (payroll year end, annual enrollment, annual compensation)
• NGA’s consultants and the client’s HR department are in partnership to deliver high-quality
services
NGA implements for operational efficiency
• Built to scale
• Tested to uphold SLA’s
• Leverage best practices across clients
NGA is a truly global company
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Payroll Year End,
Country Localization,
EEO Report,
Onboarding
EIB, SFTP, Sup
Org, XML, PICOF
12. Copyright NGA Human Resources. All rights reserved.
Why choose NGA for Workday AMS
Combined HR & IT skills Proven Track Record Payroll & BPO services
• Pool of 50+ Workday
consultants skilled by the
Workday Community and
Partner program
• For over 40 years, NGA is
only focused on HR
processes, regardless of
technology
• Our support services
combine application
maintenance, integration
support and release
management activities
• Extensive set of tools &
methodologies
• Successfully deployed
Workday customers
• Global presence with
offices in 35 countries
• Supporting customers in
all kinds of verticals and
industries
• Focus on large enterprises
with their according
complexity
• Ability to deliver payroll in
over 145+ countries across
the globe
• Over 60+ connectors
certified by Workday
• Easy connection to NGA’s
Payroll Exchange solution
to optimize data flow and
exchange
• Ability to add BPO
services with call center
technology and Tier 1
support
13. Copyright NGA Human Resources. All rights reserved.
Download our Workday AMS leaflet
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Visit our online Resources Center
and download the leaflet.
Read more on how NGA can support you in getting
the most out of your Workday HCM solution.
http://resources.ngahr.com/application-
management-services-workday
resources.ngahr.com
www.ngahr.com
14. Copyright NGA Human Resources. All rights reserved.
Why NGA?
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We can help you transform your business-critical
HR operations to deliver more effective and efficient
people-critical services.
In so doing, you’ll become a better employer through
smarter, more streamlined business processes — saving
money, managing employee lifecycles and supporting an
agile, globally connected organization.
Making HR
Work — Better
