listening skills

1. LISTENINGLISTENING
SKILLSSKILLS
BY- MAYURI
VADHER

2. Listening vs. Hearing
• Hearing- physical process; natural; passive.
• Listening- physical & mental process; active; learned
process; a skill.
• Listening is hard!
• You must choose to participate in the process of listening.

4. Basic Listening skills:
1)Attitude
Maintain a constructive Attitude
2)Attention
Strive to pay Attention
3)Adjustment
Cultivate a capacity for Adjustment
4) Empathy
reflection of content and feeling at a deeper level

5. Why communication fails….
• 70% of all communication is
• Misunderstood
• Misinterpreted
• Rejected
• Distorted
• Not heard

6. Listening steps
1. Hearing
2. Understanding
3. Judging

7. WHAT IS ACTIVE LISTENING?
• improves mutual understanding.
• paying attention to other people.

8. WHY LISTEN ACTIVELY?
• Our brain works four times the speed that someone can speak.
• enriches you and those around you.
• guides other areas of your life.
• builds trust and respect between people
• Helps in learning new insights.

9. Why listening skills are important
• Improves relationships.
• Improves our knowledge.
• Improves our understanding.
• Prevents problems escalating.
• Shows empathy.
• Builds relationships.
• Leads to better results.

10. Why is active listening difficult?
• preoccupied with difficult situations.
• Anxiety can make it hard to listen.
• Being angry.
• Having an idea in mind of what a person “should do”.

11. When to Use Active Listening
Inappropriate
 Routine interactions.
 Physical emergencies.
Appropriate
 Organizational Crises.
 Conflict situations.
 Giving and receiving
feedback.
 Brainstorming, problem
solving.

12. STEPS OF ACTIVE LISTENING
• Hearing.
• Focusing on the message.
• Comprehending and interpreting.
• Analyzing and Evaluating.
• Responding.
• Remembering.

13. THE TEN COMMANDMENTS
• Stop Talking.
• Put The Talker At Ease.
• Show Him That You Want To Listen.
• Remove Distractions.
• Empathize With Him.
• Be Patient.
• Hold Your Temper.
• Go Easy On Arguments And Criticism.
• Ask Questions.
• Stop Talking!

14.  Do you frequently think of other things when others are talking to
you?
 Do you silently argue with the talker?
 Do you only selectively hear ideas that fit your beliefs?
 Do you feel most people have little to talk about that is interesting
or important?
 Do you frequently interrupt others as they are speaking?
 Do you silently criticize characteristics of the speaker: voice,
looks, manner of speaking?
IF ANY ONE OF THE ANSWER IS YES THEN THINK AGAIN
AND BE A GOOD LISTENER!!!!!!!
Are You a Good Listener?