Bots are seen as the next big interface, but what are they actually used for, who uses them and why? I'll discuss a short history of communicating with brands and how our changing habits require businesses to change the way they do so.

1. B Y D E V E LO P E R S F O R D E V E LO P E R S
WELCOME TO

2. LEON BARRETT
Bots for Business

22. FIRST, different bot applications require different
styles of conversation UI. For a lot of bots, simple
commands or trigger words leading to a web
view will suffice.
Michael Yuan - Chatbots Magazine

23. SECOND, longer bot conversations are suited for
highly scripted use cases, such as customer
support for specific products. Even then, it is
wise to transfer the user to a web app or human
agent as needed.
Michael Yuan - Chatbots Magazine

24. THIRD, the value of messaging bots often lies in
the integration with the platform so that the bot
can seamlessly access the user’s identity,
payment information etc.
Michael Yuan - Chatbots Magazine

32. The transfer of knowledge, thus far, has evolved
in three paradigms — human to human (past),
human to machine (present), and machine to
machine (future). For the first time in our history,
the new transfer of knowledge will not involve
humans.
The Transfer of Knowledge - Chatbots Magazine

34. 1. UNDERSTAND THE USER

35. 2. CONSIDER THE UX

36. 3. EXPECT THE UNEXPECTED

37. 4. ENSURE YOU’RE ACCESSIBLE

38. 5. CHOOSE THE RIGHT CHANNELS

39. 7. BE DISCOVERABLE

40. 8. USE A PLATFORM

43. Bots won't replace apps. Better apps will replace
apps.
Dan Grover - April 2016

44. https://medium.com/@leonbarrett

45. THANKS FOR LISTENING