Teamwork!!!

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Teacher: Ms Janiel Jackson
Subject: Principles of Business
Topic: Team Management and Conflict
Grade: 11-2

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Objectives
At the end of this lesson students should:
Understand the nature and characteristics of
an effective team.
Know the advantages and disadvantages of
teamworking.
Identify and analyze the most likely causes of
conflict within a team.
Be able to explain the main strategies for
dealing with conflicts within a team.
Explain the benefits of teamworking to the
business organization.

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Introduction
Watch this interesting video

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Introduction Continue
There has been a major trend towards team working
in the many business organizations in recent years. It
is most widely and effectively used in Japanese
companies but its potential benefits are now
recognized worldwide. Teams are created to
undertake a lager unit of work compared with
complete ‘division of labour’ where each individual
worker specializes in a small unit of work.

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What is a team?
A team is a group
of individuals,
all working
together for a
common
purpose.

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The nature of teams
Composition
Interaction
Shared Objectives
Follow this link for additional information
The nature of teams.docx

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Characteristics of effective teams
 COMMITMENT- With the total commitment from
team members, achieving organizational goals becomes
easier.
 TRUST- Mutual trust and respect is highly important for
the team. This is the only way to achieve the
organization goals.
 SUPPORT-Appreciation as well as appraisal is required
to keep the morale of the team high.

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Characteristics of effective teams cont.
 CONSENSUS DECISIONS. The team arrives at its decisions
through discussion of each member’s ideas.
 PARTICIPATION- Teamworking is likely to work best with a
participative management style and culture.
 ENCOURAGEMENT- Team spirit can be a very powerful
influence and identifying with one’s team can lead to great
loyalty and mutual support.
Follow this link for additional information
Characteristics of effective teams.docx

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Advantages of working in teams
 Workers are likely to be better motivated as social needs and
esteem are more likely to be met.
 Better motivated staff should increase productivity and reduce
labour turnover.
 Team work makes better use of the workforce. Better solutions to
problems will be found as those most closely connected with the
work participate in suggested answers.
 Team working can reduce management cost as it is often
associated with delayering of the organization-fewer middle
managers will be needed.

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Disadvantages of working in teams
 Not everyone is a team player- some individuals are more
effective working alone.
 Teams can develop a set of values and attitudes that may
contrast or conflict with those of the organization itself.
 The introduction of teamworking will require training cost
to be incurred and there may be some disruption to
production as the teams establish themselves.

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One more interesting video on
teamwork

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What is conflict?
This is a natural
disagreement resulting
from individuals or
groups that differ in
attributes, values or
needs. Conflict means
disagreement that can be
counter productive.

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Possible Causes of conflict
 Managerial expectation- It is the job of an
employee to meet the expectations of his
manager, but if those expectations are
misunderstood, conflict can arise.
 Competition for scarce resources – If resources
are limited this will cause conflict as each team or
department will want to achieve their objectives.

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Causes of conflict Continue
 Lack of communication- poor communication channels
often associated with directive styles of management can lead
to conflict
 Clash of personalities- Personality conflicts which happen
when people clash with each other due to different styles of
interaction or differing values or beliefs.
Follow this link for additional information.
Possible causes of conflict.docx

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Strategies to manage conflict
 Accommodating
 Avoidance
 Collaborating
 Smoothing
 Compromising
Follow this link for additional information
Strategies to manage conflict.docx

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Benefits of team management to the organization
 Team spirit should improve motivation for staff.
 Teams are more flexible than hierarchical system.
 New teams can be formed and redundant teams
disbanded as the needs of the organization changes.
 Management cost may be reduced as fewer middle
managers and supervisory staff are needed.

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Question 1
Chose the most appropriate response for the
following
1. All of the following are characteristics of
good teams EXCEPT
a. Flexibility and ability to respond to new
situations.
b. Participation of all members.
c. A directive leader who discourages
involvement .
d. Trust between the members.

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Question 2
Which of the following is a common benefit
of team working?
a. It allows effective use of directive
leadership styles
b. No time is spent on discussing issues of
common concern.
c. Team work makes better use of the
workforce.
d. Not everyone is a team player.

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Question 3
One strategy to manage conflict at work is
compromise. This means:
a. Not discussing the problem because it is
very minor and unimportant.
b. One of the person involved backs down
and accepts the others point of view.
c. A mid-way solution is found that does
not fully satisfy either side.
d. Both parties refuse to back down, so
there will be an eventual winner or loser.

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One of the potential drawbacks of
teamworking is:
a. It does not help to satisfy worker
social needs.
b. It does not make use of all the
talents of each member of the
group.
c. It needs more managers to supervise
and control teams within an
organization.
d. It allows for easy decision making.
Question 4

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Question 5
Each of the following is a strategy to
deal with conflict at work, EXCEPT:
a. Collaboration
b. Decentralization
c. Smoothing
d. Avoidance

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You are correct keep up the
good work !!!!
1 2 3 4 5
Select Question
below

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5
Wrong answer, try again
1 2 3 4
Select Question
below

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Summary
In this lesson we learnt that :
 Building effectives teams must involve the
consideration of ‘composition” ‘interaction’ and
‘shared objectives.’
 There are seven characteristics of effective teams.
 There are several different strategies that can be
adopted to manage conflict in business.
 There are both advantages and disadvantages to
organizing a workforce into teams.

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Reference
K. Singh, P. Stimpson . (2007). Management of Business
unit 1. New York: Cambridge University Press.
Management Study Guide. Corodus, J. (2011). Importance of
Team and Team Work. Retrieved from:
http://www.managementstudyguide.com/importance-of-
team.htm
Mission Stabilizer. Krane F. (2010). Conflict Management
Strategies. Retrieved from:
https://home.snu.edu/~hculbert/conflict.htm

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Feel freeto sing along.