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1. Customer Payment

2. Customer Payment Historical Side
2020 will go down in history as one of the most revolutionary years for the payments
sector. It signaled the start of a new age of consumer behavior and technological
adoption trends. It has put a test on banks' ability to grasp digital payments as attention
has turned to innovation and payment risks. To fast adjust to the new normal, banks
have had to engage clients electronically and work with FinTechs. As a result of the
COVID-19 pandemic, risk minimization gained essential importance. Non-cash
transactions are expanding quickly thanks to rising usage during COVID-19. Players
engage to reduce ambiguity as regulators try to foster confidence and mitigate the
danger of non-cash payments in the face of unprecedented growth.
As customer experience pillar of payments
Customers' experiences continue to be important to regulators and other
stakeholders in the sector. In order to reduce fraud, investments in
emerging technologies are increasing. Data-driven offers are being
examined for value-added services, and distributed ledger technology is
being prioritized for use in digital currency solutions, efficiency
improvement, and cost savings.

3. Payment Methods has been used for paying online purchase
Payment Methods UK US Canada Cermany Austria Bulgaria Italy Brazil
Debit card 82% 60% 49% 48% 32% 75% 34% 57%
Digital wallet 37% 29% 26% 40% 36% 27% 24% 35%
Direct bank transfer 24% 10% 13% 33% 43% 25% 28% 32%
Mobile wallet 33% 24% 17% 15% 20% 25% 14% 12%
Pay by invoice 6% 9% 7% 4% 42% 14% 7% 34%
Prepaid cash 7% 19% 15% 9% 11% 10% 47% 10%
E-cash (online payment) 4% 11% 6% 11% 14% 11% 6% 90%
Debit cards are the online payment method
that has seen the biggest jump in usage over
the past 12 months. They’re also the most
popular online payment method overall.
Payment Methods world wild in term of using :

4. Top 10 Factors that will impact payment in 2022
1-Payments-as-a-service (PaaS) models expected to gain traction among small and mid-tier financial
institutions (FIs).
2-Real-time payments (RTP) will be the impetus for commercial banking transformation.
3-To improve their performance in the context of transaction flows driven by the IoT ecosystem,
established players in the payment industry will reevaluate their strategies and capabilities.
4-Fintech companies that offer "buy now, pay later" (BNPL) financing options will further solidify their
position as market leaders in this area.
5-APIs will promote more thorough and efficient integration with business clients.
6-Real-time cross-border payments are becoming more popular, and jurisdictions with developed real-
time payment (RTP) capabilities are stepping up their attempts to connect with peers from other
nations.
7-Banks will scale-up adoption of crypto currency and block chain-based solutions to reshape
customer experience in cross border payments.
8-The current market systems are about to be completely overturned by tokenized money (CBDCs,
stable coins).
9-Digital identity is becoming critical frontier for banks and PSPs to retain control of the financial layer
of the digital economy.
10-The fraud economy is set to grow with payment volume growth.

5. Egypt has entered a new era of digital payments
1-The Central Bank of Egypt (CBE) said in March that during the past three years,
the market for e-wallets in Egypt increased from nine million to 26 million, with
23 banks launching related services.
2-In comparison to older audiences, young people made more digital purchases
and payments, and their interest in and use of new digital payment technologies
is growing at a quicker rate.
3-The majority of customers are receptive to direct account-to-account payment
options when they link their accounts to a retailer's website for future
purchases. According to the report, "80% of Egyptian consumers who use
account-to-account payments have maintained or expanded their use in the past
year.
4-The majority of consumers priorities control, flexibility, convenience, and
integrated payment technology as they search for greater agility to optimize bill
payments.
5-According to MasterCard's New Payment Index 2022, the use of digital
payment methods is increasing in Egypt and the technology that will power
future payments is currently available.

6. Consumer Behavior toward Digital Payment in Egypt
1-According to the most recent results of the MasterCard New Payments Index 2022, consumer awareness of digital
payment choices is increasing in Egypt. Due to the availability of infrastructure and technology, awareness has expanded.
2-According to the research, 94% of Egyptian consumers were contemplating new payment methods in 2021, including Buy
Now, Pay Later (BNPL), biometrics, digital wallets, and QR codes.
3-Since the pandemic, technology usage patterns have altered, resulting in a shift away from cash purchases and an
increase in the need for digital payment methods.

7. 1-Development Digital Payment solution
2-Increasing cooperation with the firm of Financial Technology
4-Decreasing using Traditional Payment as term of cash and increasing the used
of E-wallet & online payment
Recommendation
4-Decreasing using Traditional Payment as term of cash and
increasing the used of E-wallet & online payment

8. Thank You