IntelliPro BPMS - Reference Customer Implementation Guide

IntelliPro BPMS
Customer Projects

© Intellileap Solutions
Enhancing customer
satisfaction by
real-time tracking
Automation of Machine Process
Client: The largest CNC machine tool
builder, with over 10,000 machine
installations locally and globally.
Problem: Manual machine data entry
operations resulted in data
duplication/errors
Solution: Automation of the Machine
Assembly Process using IntelliPro BPMS
the client could decentralize and
digitize machine data entry operations
that eliminated data duplication/errors
and provided Real-Time machine
assembly status to their Customers and
Management
Benefits: Reduced Machine Assembly
Cycle-Time and improved customer
satisfaction rating in 3 months.
Manufacturing

Automation of Production Process
No more deviations
in deliverables and
timelines
Client: A leading manufacturer of watchstraps
and metal bracelets to watch companies and
retailers with 5 production units.
Problem: The production involved 17 different
steps and the client was unable to monitor time
loss due to rework and material losses, due to
rejections. There was deviation in delivery
timelines and output because of rework and high
rejections.
Solution: IntelliPro BPMS integrated bar code
scanning system and automated the end-to-end
production process from tracking of raw material
stock on the floor to converting them to finished
product. At every step of production, the input
material and time information was captured
accurately and monitored on a real-time basis,
enabling the client to find and analyse the gaps
month on month in the production process.
Benefits: Within 6 months, the rejection rate was
reduced by 92% and delivery timelines were met
by eliminating the rework by 95%.
Manufacturing

Client: One of the largest bearings
manufacturing company with operations
in multiple countries
Problem: The Purchase Request approval
process involved multiple levels of
workflows based on the hierarchy of the
requester and multiple approval paths
based on the purchase amount. The
manual process was taking a lot of time
resulting in delays in PO generation and
sending POs to vendors.
Solution: By automating the Purchase
Request Process based on roles and
multiple rules using IntelliPro BPMS, the
client was able to eliminate paperwork
completely and accelerate the PO
generation process.
Benefits: The entire PO approval cycle
time was reduced from 5 days to less
than a day.
Automation of Purchase Request Process to
Purchase Order Generation
Eliminating
paperwork and
reducing PO
approval cycle time
Manufacturing

Complete order
fulfilment automation
Automated sales order, production and
goods dispatch process
Benefits: Automating the entire order
fulfilment process enabled 77% improvement
in productivity and 95% improvement in
output quality. The reporting module allowed
management to view batch and model wise
delivery reports, reject and rework report.
Based on these insights inventory and
operations planning was optimized.
Client: A preferred auto parts vendor for
global automotive companies like Hyundai
Problem: The client wanted to introduce best
practices to meet customer demands by
eliminating paper based processes and
automating end-to-end processes from sales
order to production to goods dispatch.
Solution: Using IntelliPro, the entire process
from receiving the customer order to
producing the component to delivering the
finished product to the customer and raising
an invoice and sending the invoice to the
customer was completely automated.
Manufacturing

Automation of Equipment Design Process
Tracking and
Retrieving design
documents through
workflow
Client: A telecom equipment
manufacturing company
Problem: Challenges in capturing and
executing equipment designs based on
customer requirement. The design had to
go through various levels of collaboration
and approval before it was given to the
production team. Since the entire
process was manual, there was delay in
coordination and collaboration.
Solution: IntelliPro BPMS with DMS
integration automated the entire
Equipment Design Process collaboration
and approval. Based on the workflow,
the design documents were shared with
various departments for collaboration
and the final approved design document
was then sent to the production team.
Benefits: Faster design approvals
Manufacturing

Oil and Gas
Planned system
maintenance,
ceasing bottlenecks
in plant operations
System Deactivation Process
Client: One of Asia’s largest Petrochemical
companies.
Problem: The existing enterprise applications were
not able to automate some of the processes that
were critical for plant operations, one of them
being the Device Deactivation approval process,
part of routine preventive maintenance. The
approval was based on the type of device, the
number of days of deactivation and whether it
was a new request or extension of an existing
deactivation period request. The entire process
was manual and time consuming.
Solution: Automating the Device Deactivation
Process based on multiple rules using IntelliPro
BPMS, the time for the approval process was
considerably reduced. The authorities were also
able to track the deactivation status in real-time.
Benefits: The reporting module provided system-
wise deactivation/activation insights that helped
the client to plan their maintenance events
without hampering the plant operations.

Banking
Information Technology Service Management
(ITSM) Process
Simplifying
technical support
operations
Client: One of the largest banks in Southeast Asia
Problem: The client was looking for IT Services
Management solution, that gives them flexibility
and adaptability to match up to their growing IT
infrastructure support needs. The majority of ITSM
tools available in the market were hardcoded
with extensive vendor dependency to make any
changes.
Solution: IntelliPro BPMS technical consulting
team worked closely with the Bank’s IT Team to
build a process centric ITSM solution that could
be easily customized by in-house IT teams. Using
IntelliPro rules, SLAs were defined based on the
issue criticality and alerts were set to monitor SLA
deviations.
Benefits: IntelliPro integrated with an existing DMS
to build a strong information portal (KM) that
reduced basic/entry level queries by 55% in 3
months, enabling technical support executives
to focus on resolving high/critical issues that
might effect bank operations severely.

Insurance
Rules based
work allocation
Streamlining distribution of Claims Form to
Date Entry Vendors
Client: A leading Third Party Administrator of health
insurance with offices across 10 cities receiving around
2000 claims per day.
Problem: The renaming of the scanned files of the claims
forms along with the hospital receipts according to
Inward Number generated by their existing system and
distribution of these scanned claims forms to data entry
vendors was done manually. There were errors when
renaming the scanned files with the right Inward Number
which resulted in delays in data entry. The person
allocating the files to the data entry vendors, also had to
follow rules where he was supposed to prioritize the
allocation based on criteria like city, corporate and
insurance company. Since this process was manual, it
was time consuming and error prone resulting in pileup of
previous days work.
Solution: IntelliPro BPMS automated the entire process by
auto renaming the scanned files as per the Inward
Number and followed rules based file allocation to
vendors as per the priority, with no manual intervention.
Benefits: The productivity increased by 87% in a month
with 100% accuracy in file renaming activity. © Intellileap Solutions

Insurance
Automation of Auto Quote Insurance Process
Redesign Processes
and Redefine Rules
according to market
dynamics.
Client: A leading automotive insurance
company
Problem: The client wanted to automate the
insurance quote generation using a rules engine
by asking customers to fill their vehicle details
through an online form
Solution: Using IntelliPro, the web forms were
designed, the rules were defined and auto
generation pf quote was enabled for customers.
For exceptions that were outside the rules, an
auto generated message was sent to customers
to contact the customer care. IntelliPro BPMS
gave the client an edge to modify the form and
rules at anytime based on key influencing factors
such as government regulation, company
policies and competition
Benefits: Ability to provide instant quotes to
prospects improved customer conversion rates
by 40%

Manufacturing
Speed-up
procurement
process improving
Vendor Collaboration
Vendor Collaboration Process in the area
of procure to pay
Client: One of the large beverages bottling company
Problem: Once the PO was generated using their ERP,
the entire communication with the vendor from sending
the PO to receiving the goods to making the payment
were through different channels like email, fax, mail,
phone leading to difficulties in tracking the PO resulting
in conflicts with vendors.
Solution: IntelliPro BPMS automated the complete
procure to pay process starting from sending the PO to
the vendor, allowing the vendor to accept, seek
clarifications and deliver the goods and the client being
able to do a quantity check and a quality check before
confirming the delivery to the vendor who can then raise
the invoice allowing the client to make the payment,
with the vendor confirming the payment as a last step.
Benefits: The collaboration between customer’s
warehouse department and vendors improved, resulting
in better quality deliverables and an increase OTIF rate
from 38% to 81% in just 10 weeks .

Retail
Repair and after sales support process
Item Repair and
Service process
made simple
Client: A leading distributor and retailer of mobile
phones
Problem: Their mobile repair process was completely
manual which involved multiple internal steps after
the customer comes to the store and hands over the
mobile with defects for repair. Internally the mobile is
sent to the warehouse where the actual repair takes
place and the process involved back and forth
communication between the store, warehouse and
the customer. Since it was a manual process there
were communication delays and dissatisfied
customers.
Solution: The entire repair process was automated
using IntelliPro BPMS, SLAs were set for both the repair
and response time and the entire process was
monitored in real-time with automated email and
SMS communication to customers on the repair
status.
Benefits: With this the customer satisfaction rating
improved from an average 2.5 stars to 4.8 Stars in 3
months.

BPO
HR recruitment and on-boarding process
Reducing Recruitment
to On-boarding
process from months
to weeks.
Client: World’s largest healthcare BPO
Problem: Was evaluating a HRMS solution in the
area of recruitment and onboarding for their
staffing and ODC project business units.
Solution: Intellileap Solutions was selected as the
preferred partner for Process Consulting and
Automation of HR process. The consulting and
implementation team designed and automated
the Recruitment to On-boarding process with
sub-processes, using IntelliPro BPMS, to manage
vendors who sourced profiles, conducted
background checks, and also integrate with
third party tools for behavioural assessments,
Training and Certification programs, rules engine
to check for grade, CTC, experience and roles
before deciding on the CTC resulting in zero day
onboarding.
Benefits: The Recruitment to On-boarding cycle
time was reduced by 67%. With efficient profile
sourcing, the cost per hire was reduced by 40%.

Government
Faster application
processing with
enhanced data
accuracy
Company registration and License
Renewal Process
Client: A Government agency responsible for promoting
and registering new companies
Problem: There were over 120 types of applications for
license registration, renewal and funding based on the
type of industry. Applicants had to download the form
from the Govt website and submit the hardcopy which
then went through multiple levels of approval within the
Govt. The entire process was time consuming with no
visibility to applicants on the status of their application.
Time limits set for processing each application type were
never met.
Solution: Using IntelliPro BPMS, all the 120 plus forms were
designed and applicants were able to submit the
applications online. The entire approval process was
automated with real-time application status visibility for
both the Govt officials and the applicants. The seamless
integration with existing IT systems and well designed
workflow, enabling two-way communication between
Govt officials and applicants for clarifications enabled the
process to meet the set time limits.
Benefits: Automation brought about transparency and
efficiency in application processing with the processing
time reduced from 4 months to 1 month © Intellileap Solutions

Government
Automation of candidate registration and
certification process
Visibility into usage
of training funds
Client: An agency under the Government was
responsible for driving and funding training and
development initiatives through various registered
training institutes to improve workforce skills and
capabilities across the country
Problem: The entire set of processes from training
registration, certification, feedback and payment were
all manual resulting in difficulty in getting the desired
reports on training attendance, performance and
payments.
Solution: Using IntelliPro BPMS, the entire process from
candidate registration, attendance to feedback across
different training programs and institutes were
automated. The payment to training institutes were also
automated based on the number of attendees. Various
reports were provided to the Govt agency on the
training program performance in terms of attendance
and quality. IntelliPro was also integrated with Google
Maps facilitating easy location of training centres.
Benefits: Better visibility into usage of training funds

Education
Single platform
with multiple
solutions
Automated sales enquiry to project
closure process
Client: One of the world’s leading competency providers
in the mobile telecommunications sector providing hands-
on technical courses, technical mentorship programs,
seminars and implementation projects.
Problem: Once an enquiry was received, the client teams
had to collaborate internally to prepare the SOW and
send to prospects. And once the client gets the PO they
will collaborate to complete the project and once their
customer approves raise an invoice and collect the
payment. Manual processes with only legacy systems and
excel sheets had made client’s operations inefficient..
Solution: Using IntelliPro BPMS, core processes were
automated – Lead to Order, Project Feasibility to Project
Completion including Customer Payment Process.
Benefits: Faster project approval and execution

Government
Automate Member Registration and
Event Registration Process
Member enrolment
made simple and
smart
Client: Government organization responsible for
promoting and developing women and minority
entrepreneurship programs
Problem: Our customer had become a driving force for
nurturing skills and development of women
entrepreneurship. With 50% increase in new member
applications, 75% increase in membership upgradation
requests and frequent member information change
requests had derailed their traditional paper based
member registration operations.
Solution: Using IntelliPro BPMS, new member application
and membership upgradation request processing was
automated. Existing data & processes were digitized in 4
weeks. Extending the automation to Event Registration
process, further making our customer operations more
comprehensive and simple.
Benefits: 100% elimination of paperwork enabling
customers to manage and track application status in
real-time. Members were able to update their company
and contact information online, resulting in 98% increase
in productivity of member enrolment department and
they could focus on adding more members month and
month.© Intellileap Solutions

Why IntelliPro BPMS
IntelliPro BPMS is a cutting edge BPM platform that allows users
• to design and automate processes
• assign tasks to users and groups
• set rules and conditions to decide the process flow
• set thresholds and escalations to improve process efficiency
• connect to external systems to pull and push data
• monitor the process execution in real time
• provide a set of reports to change and optimize the process
The advantage of using IntelliPro BPMS to build and automate processes is that, the solution is quick to
implement, simple to manage and the processes and rules are easy to modify as per changing
business requirements.
IntelliPro BPMS User Interface has been meticulously designed to enable even non-technical users to
create rapid applications with process approach. Concept of No Code/ Low Code
IntelliPro BPMS is a HTML 5 powered BPM Suite that can be accessed seamlessly across devices and on
all platforms. Seamless functional capability on multiple browsers

About Intellileap
Intellileap Solutions is a global product company headquartered in Bangalore, India.
Intellileap combines deep technology acumen with industry knowledge to enable
organizations meet their business goals and achieve high performance through IntelliPro
BPMS. IntelliPro BPMS is a comprehensive Business Process Management Suite developed
using cutting edge technologies and innovation while keeping dynamic requirements of the
enterprises in sharp focus.
For more details contact:
email: sales@intellileapsolutions.com
Ph: +91 80 4161 8442
Website: www.intellileapsolutions.com

Find out more at http://www.intellileapsolutions.com
Thank You

IntelliPro BPMS - Reference Customer Implementation Guide

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