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How to do business in America
      Lessons learned

       Xavier Wartelle
        14 Mai 2012
About the Presenter
•   27 years dealing with the US
•   17 years living in Silicon Valley
•   French American Citizen
•   Background:                           Xavier Wartelle

    – CEO Subsidiary Thomson-CSF
    – Started 5 start-ups in high tech
    – VP Sales, Marketing, CEO, COO…
    – 15 acquisitions or funding events
Agenda
•   Size matters
•   Marketing
•   Sales
•   Pricing
•   Quality
•   Management
•   Strategy
•   Funding
Size matters

                   France        USA      Market
Population         60 m          300 m    X5

Company over 500   1,824         17,509   X 10
employees

Number of          2,7 m         58 m     X 20
employees

Number of                        1,1 m    X 50?
establishments

Capacity of                               X 100 ?
investment
Why Marketing is important

Size of country makes face-   Be clear by emails, web
 to-face meetings difficult         site, confcall



 People don’t have time        Stick to the essentials



Lots of competition means
 better customer service      Explain your value prop.



Nobody wants to deal with
                                  Reassure them
    foreign startups
Crossing the chasm

                               Geoffrey Moore Technology Adoption Cycle




How to pass it:
  – Vertical focus (attention niche size)
  – Build trust with key customers
  – Reassure them with top- notch support
  – Start by selling non-mission critical components
Sales
• Typical Sales person
  –   $200K+
  –   Needs strong support from Marketing and SE
  –   Not a business developer
  –   East/West Coast
  –   50% of sales recruitment are failure
  –   Watch out for pipe dream
         Cost $
                                     Impact on Business
                                          Model
Sales
• No Product Dump!
• Start with an agenda
• Establish a dialogue
• Find the needs, never let go of
  the needs
• Ask questions
• Time check
• Be ready for objections
Pricing

• Bring value = show me the



• Typically price = 15% of the value
• Top line or bottom line?
• Can you make money selling directly a $20K
  product?
Quality

Emails, web site, brochure

Product quality

Customer services and tech support
Management
• Scaling the company means scaling the
  management and its board
• Stock options is a key issue
• Could mean stepping down
• Remote management is difficult. You need trust.
Strategy
Coming to the US is not just opening a new sales office
• High potential
• High cost
• High risk
• Stronger competition
• Redefine value prop
• Redefine go-to-market
• Impact on product management

               Revisit Global Strategy
Funding
• Silicon Valley VCs
   – invest $25m in a company
   – to build a $100m revenue company
   – that will exit at $250m
• Minimum Market $1B
• Bring a differentiated solution to a repetitive and
  important problem
• Founder background
• Management background
• Barrier to entry and IP

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How to start business in america final

  • 1. How to do business in America Lessons learned Xavier Wartelle 14 Mai 2012
  • 2. About the Presenter • 27 years dealing with the US • 17 years living in Silicon Valley • French American Citizen • Background: Xavier Wartelle – CEO Subsidiary Thomson-CSF – Started 5 start-ups in high tech – VP Sales, Marketing, CEO, COO… – 15 acquisitions or funding events
  • 3. Agenda • Size matters • Marketing • Sales • Pricing • Quality • Management • Strategy • Funding
  • 4. Size matters France USA Market Population 60 m 300 m X5 Company over 500 1,824 17,509 X 10 employees Number of 2,7 m 58 m X 20 employees Number of 1,1 m X 50? establishments Capacity of X 100 ? investment
  • 5. Why Marketing is important Size of country makes face- Be clear by emails, web to-face meetings difficult site, confcall People don’t have time Stick to the essentials Lots of competition means better customer service Explain your value prop. Nobody wants to deal with Reassure them foreign startups
  • 6. Crossing the chasm Geoffrey Moore Technology Adoption Cycle How to pass it: – Vertical focus (attention niche size) – Build trust with key customers – Reassure them with top- notch support – Start by selling non-mission critical components
  • 7. Sales • Typical Sales person – $200K+ – Needs strong support from Marketing and SE – Not a business developer – East/West Coast – 50% of sales recruitment are failure – Watch out for pipe dream Cost $ Impact on Business Model
  • 8. Sales • No Product Dump! • Start with an agenda • Establish a dialogue • Find the needs, never let go of the needs • Ask questions • Time check • Be ready for objections
  • 9. Pricing • Bring value = show me the • Typically price = 15% of the value • Top line or bottom line? • Can you make money selling directly a $20K product?
  • 10. Quality Emails, web site, brochure Product quality Customer services and tech support
  • 11. Management • Scaling the company means scaling the management and its board • Stock options is a key issue • Could mean stepping down • Remote management is difficult. You need trust.
  • 12. Strategy Coming to the US is not just opening a new sales office • High potential • High cost • High risk • Stronger competition • Redefine value prop • Redefine go-to-market • Impact on product management Revisit Global Strategy
  • 13. Funding • Silicon Valley VCs – invest $25m in a company – to build a $100m revenue company – that will exit at $250m • Minimum Market $1B • Bring a differentiated solution to a repetitive and important problem • Founder background • Management background • Barrier to entry and IP

Hinweis der Redaktion

  1. Personal note: 400 switches with Thomson-CSF
  2. Would you be willing to buy from a Russian Start-up with a guy with a strong accent?My VP Marketing used to tell me: 1st I sell the company, then the productReassure them = Your web site. Example Sequans
  3. CIO: lot of constrainsWorking with a startup is a risk compare to working with IBMProduct is not perfect, risk about the company, risk about the supportExample: Brixlogic and Diebold. Very conservative in Finance. Trust take time and need to understand the culture
  4. Personal example: failure to recruit a SE to be Sales at Thomson. He was not able to sellDo not trust your sales: example with Thomson sales guy selling to channel with no paymentSales & Marketing: Cisco a killer S&M. Linkedin 1200 sales persons for 2600 employees
  5. Recommended lecture
  6. You need to quantify the valueHow much people are savingHow much revenue you bringExample Netcentrex: starting selling ports, then selling per user, then selling business model
  7. Bad example: NetCentrex at Verizon
  8. Typical error VIE, micro-management
  9. Talend:Management in Silicon Valley, Funding, France, UK, US, No Flip