Poor communication skills can lead to 1/3 of project failures, but strong communication is key to personal and career success. The document provides tips for improving communication skills, such as listening, considering body language, and speaking clearly, briefly, and with impact. It recommends courses from The Holst Group that offer satisfaction guarantees and focus on developing verbal and written communication through workshops on public speaking, presentations, and writing.

1. Why & How You Should
Improve Your
Communication Skills

3. Why do you need great
communication skills?

4. Communication
– the human connection –
is the key to personal and career success.
Paul J Meyer, personal development pioneer.

5. Did you know?
Poor communication is linked to
1/3 of all project failures.

6. The art of communication is the
language of leadership.
James C. Humes, author & presidential
speechwriter.

7. Three Verbal Communication Questions
Who are you speaking with?
How should you present your message?
Where will you communicate?

8. The single biggest problem in
communication is the illusion that it has
taken place.
George Bernard Shaw, playwright.

9. Tip #1: Listen
• Give undivided attention
• Ask questions to gain clarity
• Repeat back

10. Tip #2: Consider Your Body Language
• Keep an open posture
• Keep eye contact
• Smile (when appropriate!)

11. Tip #3: Consider Your Verbal Language
• Speak clearly
• Keep it simple and direct
• Avoid jargon
• And …

12. Speak with …
Clarity.
Brevity.
Impact™!
The slogan Clarity Brevity and Impact® is a registered trademark of McLuhan and Davies Inc,
Creators of Think On Your Feet®

13. Why Choose Our
Communication Skills Courses?
• 100% Satisfaction Guarantee
• Courses that are Fit For Purpose
• Quality is Our Benchmark and Our
Promise

14. Verbal and Written Communication Skills
• Think On Your Feet®
• The Polished Presenter
• Dynamic Speaking®
• Writing Dynamics™
Think On Your Feet® and Writing Dynamics™ are registered trademarks of McLuhan & Davies
Communications Inc. Dynamic Speaking® is a registered trademark of Chalmers International PTY LTD.

15. Get in touch …
For more on our Business Communication Skills
Visit: www.holstgroup.co.uk
Email: info@holstgroup.co.uk
Call: 0845 456 4000