Klaus Entenmann, Vorstandsvorsitzender der Daimler Financial Services AG, beschreibt beim Great Place to Work® Kongress Kultur der Zukunft 2017, wie Daimler Financial Services zu einem der weltweit besten ausgezeichneten Arbeitgeber mit einer hervorragenden Arbeitsplatzkultur werden konnte. In diesem Vortrag werden die Beweggründe, Herausforderungen und Erfahrungen, die als Meilensteine die Wegstrecke charakterisiert haben, deutlich.
7. For the record, 2016 was a great year for Daimler
Financial Services!
133 bn
€
portfolio
1.7 bn €
EBIT
0.93 %
operating ratio
4mn units
insurance portfolio
#1
CSI/DSI Index
8. All of those results are only possible if you have a
highly motivated workforce that exceeds
expectations every day!
14. WE WANT TO BE THE FIRST-CHOICE
PROVIDER OF FINANCIAL & MOBILITY
SERVICES FOR OUR CUSTOMERS AND
DEALERS.
Our vision & mission
15. Our values are the foundation of
our success!
INSPIRED,
EMPOWERE
D AND
DIVERSE
PEOPLE FINANCIAL
AND SOCIAL
RESPONIBILI
TY
CUSTOMER
FOCUS
COMMITMEN
T TO
EXCELLENC
E
INTEGRITY,
OPENNESS
&
RESPECT
16. LEADER IN CSI & DSI
LEADER AS AN EMPLOYER
LEADER IN EFFICIENCY
LEADER IN PROFITABILITY
Our KPIs
19. Event #2: Change Program „Plus 3“
Berlinn
Stuttgartn
HQ
GS Berlinn
GS Hamburgn
n GS München
n GS Leipzign GS Düsseldorf
n GS Frankfurt
n GS Stuttgart
nGS Hannover
CONSOLIDATING THESE BRANCHES INTO
2
MOVE OF OUR HQ FROM BERLIN TO
STUTTGART
CLOSING OF 8 SERVICE CENTERS
n GS Saarbrücken
SC SAARBRÜCKEN
SC BERLIN
20. During this change, our values have
been questioned by our employees…
SERIOUSLY
?!
„THIS MUST BE A
BAD JOKE - I AM
TRULY
QUESTIONING
OUR COMPANIES‘
CORE VALUES!!
INSPIRED,
EMPOWERE
D AND
DIVERSE
PEOPLE
FINANCIAL
AND SOCIAL
RESPONIBILI
TY
CUSTOME
R FOCUS
COMMITME
NT TO
EXCELLENC
E
INTEGRITY,
OPENNESS
&
RESPECT
21. What have we done to accompany the change
process?
Formation of
employment
management with
active interposition
of employees
Tailored training to
individual needs of
employees
Establishment of a
new
„CHANGE
MANAGEMENT“
department
Training of internal
change agents; set
up of a working
group „change“ with
members of all
levels
Bottom-up definition
of DFS future
picture
Commissioning of
external
consultants,
including trainings
for affected
employees
26. Our success factors for a GPTW
Top Management
Commitment
Preaching vision,
mission & core values
at every occassion
Intensively working
with the GPTW results,
follow-up toolbox to
support leaders
Global Best Practice
Sharing Platform: How
to become a best
workplace (best
practices from all
regions)
Global Leadership
Programs