Anybody can pull out a report but it takes a genius to figure out what all those bars and lines mean. Watch out the presentation for a ride through the new reporting suite in Freshdesk, and learn how you can get from graphs to actionable insights in 30 minutes.
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Reporting - Better Insights, Better Decisions !
1. The new reporting feature is
awesome. Just measuring and
optimizing Initial Response Time has
already started winning us more
satisfied users!
Kara Erickson, Goodreads
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6. Most support questions in a helpdesk
point to a primary issue. They will keep
coming in unless you act upon it and
find a fix.
“
7. The amount of effort involved in
resolving tickets is directly proportional
to the number of flames (issues) that
go up in your helpdesk.
“
8. Whenever a ticket has been resolved,
a new ticket comes in and it becomes
your primary point of focus.
“
9. Categorize tickets to manage clutter
Automate to get your workflows right
Service Levels aren’t for kids
Group by categories, not just expertise
Everything gets measured
Getting things straight
15. Backlogs are bad for business
Peak hours need more hands on deck
Right answers vs fast answers
Never forget to follow up
Optimize, optimize, optimize
Understand Load and Bottlenecks
17. Compare and figure out who’s on track
Right tickets go to the right agents
Top players are on top for a reason
Gamify support to boost performance
A little competition goes a long way
21. Categorize. Thank me at the end of the month
Create a reports schedule. Team meets are
great
(sometimes)
Set Service Levels and keep at them
Make reports meaningful with insights
FreshTips to make your day
22. The Basic Reporting SuiteThe Advanced Reporting SuiteThe Enterprise Reporting Suite