I have Select two renowned chains hotels [ one domestic & one international ] and trace its history right from the time of its inception. Also compare the facilities offered by the hotel chains. 1) Domestic chain of Hotel is TAJ Hotels Resorts & Palaces 2) International Chain Of Hotels is Hilton Hotels & Resorts

1. [Name : MOHD FAIZAN KHAN]
[Trainer ‘s Name : MARIA ALBUQUERQUE ]
[Institution’ s Name: Frankfinn Air Hostess Training
Institute ]
[Batch Coed : J2]
[ Course : HTCS]

2. INTRODUCTION
From the HOSPITALITY I have learnt lots and
lots of information about hotel
industry, restaurants , how to serve the people
,how to be a hotelier and what
are the responsibilities of the front office
executive and more information. It
helps me to present me as a professional person
in front of this industry.

3. Select two renowned chains hotels [ one domestic & one
international ] and trace its history right from the time of its
inception. Also compare the facilities offered by the hotel chains.
Domestic chain of hotel

4. Hotel taj Introduction
• Taj Group of Hotels is one of the premier hotel chains in India
• Taj Group of Hotels stand as an epitome of excellence of the hospitality
industry of the country
• The visitors will come across Taj Group of Hotels in almost each and
every major city
• The Taj Group of Hotels are renowned for providing state of the art
business centers, completely equipped conference facilities and gorgeous
• Taj Group of hotels offers a multitude of luxury hotels
• All these luxury hotels of the country are shaped with special care to
include a diverse array of facilities and services
• So you can stay at any of the numerous hotels of the Taj Group of Hotels
and enjoy a luxurious accommodation in the elegant rooms with its
spectacular view, impeccable service,

5. Taj hotels of groups Introduction and Overview
• The Company was incorporated in 1902 and it opened its first hotel, The
Taj Mahal Palace & Tower, Mumbai, in 1903.
• The Company then undertook major expansion of The Taj Mahal Palace &
Tower, in India which led to its emergence as a leading hotel chain in India.
• From the 1970’s to the present day, the Taj Group has played an
important role in launching several of India's key tourist destinations,
working in close association with the Indian Government.
• The Taj Group has been active in converting former royal palaces in India
• World class luxury hotels such as the Taj Lake Palace in Udaipur, the
Rambagh Palace in Jaipur and Umaid Bhawan Palace in Jodhpur and taj
falaknuma palace in Hyderabad
•The Taj Group opened India's first international five star deluxe beach
resort, the Fort Aguada Beach Resort in Goa. The Taj Group also began its
business in metropolitan hotels in the 1970s,

6. • Opening the five-star deluxe hotel Taj Coromandel in Chennai in 1974,
acquiring an equity interest and operating contract for the Taj President, a
business hotel in Mumbai, in 1977, and opening the Taj Mahal Hotel in Delhi
in 1978.
• In 1984, the Taj Group acquired under a license agreement each of The Taj
West End, Bangalore, Taj Connemara, Chennai and Savoy Hotel, Ooty, with
which the Taj Group made its foray into Bangalore.
• With the opening of the five star deluxe hotel Taj Bengal in Kolkata in
1989; the Taj Group became the only hotel chain with a presence in the five
major metropolitan cities of Mumbai, Delhi, Kolkatta, Bangalore and
Chennai.
• Taj Kerala Hotels & Resorts Limited was set up in the early 1990’s along
with the Kerala Tourism Development Corporation.
• In 2000, the Taj Group entered into a partnership with the GVK Reddy
Group to set up Taj GVK Hotels and Resorts Limited and thereby obtained a
prominent position in the market in the southern business city of
Hyderabad, holding three hotels and a major share of the market.

7. • Taj Group into the premium luxury hotel market and since its opening
in July 2002, has won several international awards.
• In 2004 the Taj Group opened Wellington Mews, its first luxury
serviced apartment in Mumbai.
• ALDAR Hotels and Hospitality and Taj Hotels enter into an exclusive
agreement involving a number of hotel projects. The first hotel to be
developed by ALDAR Hotels and Hospitality under the agreement is a
five-star, 500 room luxury resort hotel which will be in a spectacular
waterfront location on ALDAR's mega entertainment destination, YAS
Island.
• Taj Hotels Resorts and Palaces won 2 prestigious awards at The 2008
World Travel Awards: 1) Rajput Suite at The Taj Mahal Palace & Tower,
Mumbai won India's Leading Suite. 2) Taj Lake Palace, Udaipur awarded
India's Leading Castle & Palace. Taj Hotels Resorts and Places has ranked
No. 1 in the Best Hotel Chain in India category at the Business Traveller
Awards 2008.
• The hotel bears a new name and identity: Vivanta by Taj - Whitefield,
Bangalore".

8. • The Taj Group set up a public service welfare Trust fund named - "Taj
Public Service Welfare Trust" (TPS Welfare Trust), In response to the
unprecedented attack on Mumbai between November 26 to 29, 2008, where
many people from the security forces, the Police, Fire service, hotel
employees, guests of the Taj and general public were killed or wounded
• The Taj Mahal Palace & Tower, Mumbai was under siegh during the 26/11
Mumbai Terror attacks.
• Taj Hotels, Resorts and Palaces is an international hospitality group with
strong roots in India. For over 100 years, we have built our reputation on
legendary properties, unparalleled facilities and impeccable service.

9. •Year Events
1903 The Company opens its first hotel, the "Taj Mahal Palace" in Mumbai, India.
1974 The Company opens its first five star deluxe beach resort, the "Fort Aguada
Beach Resort" in Goa. The Company begins business in metropolitan hotels
by opening the five star deluxe hotel, the "Taj Coramandel" in Chennai.
1980 The Company opens its first hotel outside India, the "Taj Sheba Hotel" in
Sana'a, Yemen.
1984 The Company entered into a licence agreement to operate the "Taj West
End" in Bangalore, "Taj Connemara" in Chennai and the "Savoy" in Ooty.
1989 The Company opens a five star deluxe hotel in Calcutta, the "Taj Bengal".
1990 The Company establishes the Taj Kerala Hotels and Resorts Limited with
the Kerala Tourism Development Corporation
1998 The Company opens the "Taj Exotica" in Bentota, Sri Lanka.
2000 The Company establishes Taj GVK Hotels and Resorts Limited with the
GVK group to operate three hotels in Hyderabad.
2001 The Company is awarded the management contract for the "Taj Palace",

10. Years Events
2002 The Company obtains licences to manage and operate two leisure hotels: the
"Rawal-Kot" in Jaisalmer and the "Usha Kiran Palace", Gwalior.
The Company acquires an equity interest in "Regent Hotel" in Bandra, Mumbai
which is later renamed as the "Taj Lands End".
2003 The Company relaunches its flag ship property as the "Taj Mahal Palace and
Tower".
2004 The company opens its first Jiva Spa at the Usha Kiran Palace in Gwalior.
The Company launches its first luxury serviced apartments, "Wellington Mews"
in Mumbai. The Company opens its first economy hotel under the brand
"Ginger" in Bangalore.
2005 The Company obtains a management contract to operate "The Pierre" in New
York, USA. The Company entered into a management contract to operate the
"Taj Exotica" in Palm Island, Jumeirah, Dubai. The Company obtained the
operating agreement for the "Umaid Bhawan Palace" in Jodhpur.
2006 The Company acquires the "W" hotel in Sydney, Australia which is later
renamed as the "Blue Sydney“. The Company commences operation of its first
wildlife lodge at Mahua Kothi , Band havgarh.
2007 The Company acquires the "Ritz-Carlton" in Boston, USA which is later
renamed as the "Taj Boston“. The Company commences operation of its second
wildlife lodge at Baghvan, Pench.
2008 Taj's flagship property in the United Kingdom, 51 Buckingham Gate, Taj Suites

11. TAJ HOTELS IN INDIA
• Taj Residency Aurangabad Maharashtra
• Taj Savoy Hotel– Heritage Udagamandalam Tamil Nadu
• Taj Gateway Riverview Lodge Chiplun Maharashtra
• Taj Residency Ummed Hansol Ahmedabad
• Taj Residency Vishakhapatnam Andhra Pradesh
• Taj Residency Gomti Nagar Lucknow Uttar Pradesh
• The Rambagh Palace Hotel Jaipur Rajasthan
• Fort Aguada Beach Resort Bardez Goa
• Taj View Hotel Taj Ganj Agra Uttar Pradesh
• TajGanges Nadesar Varanasi Uttar Pradesh
• Taj Garden Rentreat Jyoti Nagar Chikmagalur Karnataka
• Taj Lake Palace Hoteal Lake Pichola Udaipur Rajasthan
• Taj Residency Nashik Mumbai-Agra Road Maharashtra
• Taj Bengal Belvedere Road Alipore Kolkata West Bengal
• Taj Mahal Hotel Delhi New Delhi Delhi
• Taj Mahal Hotel Mumbai Maharashtra
• Manjarun Hotel Mangalore Karnataka
• Taj Hari Mahal Jodhpur Rajasthan
• Taj Krishna Hyderabad Andhra Pradesh

12. • Taj Blue Diamond Pune Maharashtra
• Taj Gateway Hotel Bangalore
• Karnataka Taj Garden Retreat Trivandrum (Dist.) Varkala
• Taj Coromandel Nungambakkam Chennai Tamil Nadu
• Taj Garden Retreat Upper Conoor Coonoor Tamil Nadu
• Taj Garden Retreat Thekkady Kerala
• Taj Garden RETREAT Madurai Tamil Nadu
• Taj Malabar Kochi Kerala

13. Corporate Awards/ Regional Awards
Taj Hotels is internationally acclaimed for its excellence in
providing the finest and most unique hospitality
experiences. The Corporate and Hotel awards can be
viewed by Type and / or Location

14. 2010 Taj Palace Hotel rated the Best City Hotel Delhi at TTG Asia awards 2010 in
Singapore
2010 All the leading executive chefs of Bangalore were invited to participate in the
event, the judges were Chef, Food critique, and entrepreneur Ms. Karen
Anand and NDTV Good food critique, and renowned sommelier Magandeep
singh. All chefs were asked to make innovative course wise dishes on the spot
in a specific time frame. Chef Ramasamy Selvaraju, Vivanta by Taj MG Road
won the 2nd place.
2010 Taj Palace Hotel, New Delhi, rated ‘Asia’s leading meeting and conferences
hotel’ at the 17th World Travel Awards 2010
2012 Conde Nast Traveler UK Hotlist Best hotels 2012 for Vivanta by Taj - Bekal,
Kerala View all National Corporate Awards
2012 'Karavalli', the iconic restaurant at The Gateway Hotel Residency Road,
Bangalore has been conferred the All Time Favourite Restaurant for 2012 at
the NDTV Good Times Food Awards.
2013 Taj Lake Palace Udaipur featured in Platinum Circle (list of hotels that have
made it to the Gold List for 5 consecutive years) of the CNT USA Gold List
2013 with an overall
score of 94.2.
2013 The Taj Lake Palace, Udaipur featured on the list of T+L Top 500 Best Hotels

15. "Taj Mahal Palace" in Mumbai, India. Taj Falaknuma Palace Hyderabad , India.
Taj Deccan Hyderabad , India.Taj Krishna Hyderabad , India.

16. The Rambagh Palace Hotel Jaipur, India Taj Lake Palace Hotel Udaipur, India
The-Taj-West-End-Bangalore, IndiaTaj Cormandel Channai, India

17. Some of the premier Taj Luxury Hotels of the Taj
Group of Hotels in India comprise of the
following: TAJ FALAKNUMA PALACE :

18. • The walk of Kings through this Palace in the sky. 2000 feet
above Hyderabad, Taj Falaknuma Palace's 60 beautifully
refurbished and lovingly restored rooms
• Those who have revelled in its opulence have revelled in its
large Venetian chandeliers, rare furniture, grand marble
staircases and gurgling fountains, priceless statues
• D'art, stained-glass windows, unique sketches and murals
encased in ornate frames, a world-class collection of crystal
• As well as the Mughal, Rajasthani and Japanese gardens
personally conceived by the Nizam.
• The former residence of the Nizam of Hyderabad, Falaknuma
Palace has been rightfully leased by the Royal Family of
Hyderabad to the Taj Group of Hotels Resorts and Palaces

19. International Chain Of Hotels

20. Overview On Hilton Hotels & Resorts
• The Hilton Hotels brand remains one of the company's flagship brands and
one of the hotel brands in the world.
• The company places marketing emphasis on both business travel and
leisure travel with locations in major city centers, near airports, convention
centers, and a number of vacation resorts and leisure-oriented hotels in
popular vacation destinations around the world.
• The company's Hilton HHonors guest loyalty program is one of the largest
of its kind and has numerous partnerships with airlines and car rental
companies
• Some Hilton Hotels feature an Executive Level lounge for HHonors Gold
and Diamond members and those willing to pay for Executive Rooms .
• The lounge is normally located on the highest floor of the hotel building.
In addition to Hilton Hotels, the Hilton HHonors membership can also be
used at all other Hilton Worldwide brands.
• United States-based Hilton Hotels Corporation reunited with United
Kingdom-based Hilton Group plc in February 2006 (the companies had
been separated originally in 1964).

21. • As of 2010, there are now over 530 Hilton branded hotels across the world
in 78 countries across six continents.
Historic incidents :
• Founded in 1919 by Conrad Hilton. Hilton bought his first hotel, the
Mobley Hotel, in 1919 in Cisco, Texas.
• The first hotel to bear the Hilton name was the Dallas Hilton, a high-rise
that opened in Dallas, Texas in 1925.
• In 1949, at the Carrie Hilton Hotel's Beachcomber Bar in San Juan, Puerto
Rico, Ramon "Monchito" Marrero created the Piña Colada.
• In 1954, Hilton hotels bought the Sattler Hotel chain, making it the largest
hospitality company in the world.
• The hotel still suffered minor damage as a result of the violence outside as
the street level windows gave way under the weight of hundreds of
protesters on the street during the ensuing riot.
• John Lennon and Yoko Ono held their first Bed-In for Peace between
March 25 and March 31, 1969 at the Amsterdam Hilton in Room 902.

22. • This room became a popular tourist destination.
• On April 3, 1973, Martin Cooper made the world's first handheld cellular
phone call in public when he called Joel S. Engel at the New York Hilton
with a 2 pound Motorola Dyna TAC phone.
• The Beirut Hilton finished construction and was supposed to open on
April 14, 1975. However, the Lebanese Civil War erupted exactly one day
before the Grand Opening date on April 13. The hotel was never opened
and was severely damaged during the war.
• The building was demolished in the late 1990s. In the 2000s, work on a
completely separate Hilton Beirut Hotel was begun nearby, but it was
never completed.
• In 2009, the company relocated its global headquarters from Beverly
Hills, California to Tysons Corner, Virginia.
• In 2009 Hilton opened Canada's tallest hotel at 58 stories in Niagara
Falls, Ontario
• In late 2010, Hilton Worldwide announced a name change of the Hilton
Hotels brand to Hilton Hotels & Resorts along with a new logo design as
part of a rebranding effort for the flagship brand.
• On February 11, 2012, multi-Grammy Award winning singer Whitney
Houston drowned in the bathtub of room 434 at the Beverly Hills Hilton.
• In July 2012, tightrope walker Jay Cochrane walked from the Skylon
Tower to the top of the Hilton in Niagara Falls, Ontario

23. • With a stunning, downtown waterfront location, the 30-story Hilton San
Diego Bay front hotel captures the essence of the city’s distinctive
coastal culture and lifestyle.
• This San Diego hotel is adjacent to the San Diego Convention Center,
across the street from the San Diego Padres' Petco Park, and minutes
from San Diego International Airport (SAN).
• Savor global coastal cuisine in the Vela Restaurant, one of the hotel’s
four restaurants and bars. Watch sports in the Fox Sports Grill or sip
coffee onsite at Starbucks®. Relax in the hotel’s Spa Aquazul, unwind in
the heated saltwater pool and whirlpool or exercise in the fitness center.

24. Hilton Hotel In India
• Hilton Bangalore Residences
• Hilton Chennai hotel
• Hilton Mumbai International Airport hotel
• Eros - Managed by Hilton New Delhi Nehru Place
• Hilton New Delhi Noida Mayur Vihar
• Hilton New Delhi/Janakpuri hotel
• Hilton Shillim Estate Retreat & Spa

25. Award Winning Of Hilton Hotel
• Award-winning hotel, rated ‘Best Hotel Team’ in National Tourism
Awards for Wales
• 20-meter heated pool, Livingwell Health Club and Beauty
Treatment Rooms
• Located beside Cardiff Castle
• Tasty, modern Welsh cuisine served at Razzi restaurant
• Seven meeting rooms and business centre for corporate guests

26. Years Events
1919 Conrad Hilton buys The Mobley, a hotel in Cisco, Texas. Over the next few
years, he buys other Texas hotels. While business is strong, Mr. Hilton has
greater ambitions.
1925 Conrad Hilton opens the high-rise Dallas Hilton, the first hotel to carry the
Hilton name. Since air conditioning hadn't yet been invented, the elevators,
laundry chutes, airshafts, and other non-customer facilities were placed on the
building's west side, so that no guest rooms faced the western sun.
1927 Hilton expands to Waco, Texas, and opens its first hotel with cold running
water and air-conditioning in public areas.
1943 With the purchase of the Roosevelt and Plaza hotels in New York City, Hilton
becomes the first coast-to-coast hotel group in the United States.
1946 The Hilton Hotels Corporation is formed, and becomes the first hotel company
to be listed on the New York Stock Exchange.
1947 New York City's Roosevelt Hilton becomes the first hotel in the world to install
televisions in guest rooms.
1949 Hilton International is born, with the opening of the Carrie Hilton in Puerto
Rico. Legendary barman Ramon "Monchito" Marrero creates the Pina Colada.

27. 1949 Conrad Hilton purchases "The Greatest of Them All," the original Waldorf Astoria
in New York, NY.
1949 Conrad Hilton appears on the cover of Time magazine, the first hotelier to achieve
such recognition. (He appears again on the cover in 1963.)
1954 Conrad N. Hilton buys Sattler Hotel for $111 million dollars, which at the time
was the largest real estate deal ever.
1955 Hilton creates its first central reservation office, called HILCRON. Reservations
can be made at any Hilton by telephone, telegram, or Teletype.
1955 Hilton launches a program to bring air-conditioning to every hotel in the Hilton
portfolio
1955 Opening of the Hilton Istanbul, the first modern hotel built from the ground up in
post- World War II Europe. The landmark property earns its own postal code and
stamp
1958 Barron Hilton introduces the new Hilton Carte Blanche credit card, the premier
travel and entertainment card owned by Hilton Hotels.
1959 Hilton pioneers the airport-hotel concept by opening the 380-room San Francisco
Airport Hilton

28. 1964 Hilton International forms as a separate company, with Conrad Hilton as
president. Two years later, Conrad Hilton's son Barron succeeds him as president
of the domestic Hilton Hotels Corporation.
1965 Launch of Lady Hilton, the first hotel concept designed exclusively for women
travelers. Select hotels feature women-only floors and rooms, and provide special
amenities tailored to women.
1967 Trans World Airlines acquires Hilton International. Conrad Hilton resigns his
presidency to become chairman.
1969 The first Double Tree hotel opens in Scottsdale, AZ.
1970 Hilton becomes the first NYSE-listed company to enter the domestic gaming
business, by purchasing the Flamingo Hotel and the Las Vegas International. It's
later named the Las Vegas Hilton.
1979 Conrad Hilton passes away at age 91
1982 Conrad Hotels founded, with the goal of operating a network of luxury hotels and
resorts in the world's major business and tourism capitals.
1984 First Embassy Suites opens, in Kansas City-Overland Park, MO.

29. 1984 First Hampton Inn opens in Memphis, TN.
1987 Hilton introduces Hilton H Honors™, its guest loyalty program.
1989 First Homewood Suites Hotel opens in Omaha, NE.
1989 Hampton Hotels is the first hotel company to promise 100% Satisfaction
Guarantee. It states: Friendly service, clean rooms, comfortable surroundings,
every time. If you're not satisfied, we don't expect you to pay.
1990 The Hilton Garden Inn brand makes its debut, with four locations. It later
expands to more than 500 properties.
1994 Hilton H Honors™ surpasses competing hotel loyalty programs by offering
members both points and air miles.
1995 The first Hilton website launches: www.Hilton.com.
2000 Hilton Worldwide Resorts launches as a vacation-ownership subsidiary,
providing its members with premium resorts and exotic vacation experiences.

30. 2006 Hilton Hotels Corporation reacquires Hilton International, reuniting the
companies for the first time in 40 years and expanding Hilton's portfolio of
brands worldwide.
2007 Hilton Hotels Corporation completes merger with an affiliate of The Blackstone
Group's real estate and corporate private equity funds.
2007 Christopher J. Nassetta joins Hilton Worldwide as President and Chief
Executive Officer.
2009 Hilton Hotels expands to 76 countries, making it the largest full-service hotel
brand in the world.
2009 Hilton Hotels Corporation changes its name and logo to Hilton Worldwide and
moves its headquarters from Beverly Hills, California, to McLean, Virginia.
2009 Light Stay™, the proprietary system of measurement was launched as a Brand
standard across the portfolio to calculate sustainability performance across the
globe.
2011 Home2 Suites, a new concept in the extended-stay market, opens its first
property in Fayetteville, NC.
2011 Hampton Hotels is named the #1 franchise opportunity in Entrepreneur
Magazine's Franchise 500® ranking.

31. Hilton Bauble Tree Hilton Hotel Bublin Airpote
Hilton Hotel Nairobi Hotel Hilton Orlando

32. Hilton Hotel Buenavista Hilton Hotel malta
Hilton Hotel Gatwick Hilton Millennium Bangkok

33. Las Vegas Hotel And Casino

34. • The Las Vegas Hotel & Casino was the site in 1978
• The International Hotel was sold to Hilton Hotels Corporation in 1970
and renamed the Las Vegas Hilton in 1971.
• In 1998, Hilton Hotels Corporation split their properties and stock into
two different companies (Hilton gaming, and Hilton Hotels).
• In 2000, Park Place Entertainment purchased Caesars World (All
Caesars Casinos).
• In 2003 Park Place Entertainment changed their name to Caesars
Entertainment.
• In 2004, Caesars Entertainment sold the Las Vegas Hilton to Colony
Capital LLC for $280 million. Colony Capital transferred the property to
its subsidiary, Resorts International Holdings.
• The Las Vegas Hilton became Resorts International's anchor property,
with their corporate office located on the second floor of the east tower.
• It changed its name to The Las Vegas Hotel & Casino in 2012.
• The east tower was added in 1975 and the north tower was added in
1978.

35. AMENITIES TAJ HOTELS HILTON HOTELS
Valet parking YES NO
Internet access YES YES
Audio/Visual Equipment
Rental
YES YES
Business Center YES YES
Coffee shop – 24 hours YES YES
Concierge Desk YES YES
Doctor on call - 24 hours YES YES
Local Area Transportation YES YES
Tour desk YES YES
Meeting Rooms YES YES
Fitness Center YES YES
Secretarial Service YES YES
Shipping/Packaging YES YES
Express Mail YES YES

36. BIBLOGRAPHY
• http://www.tajhotels.com/About-Taj/Company-Information/History-Of-
Taj.html
• http://www.mapsofindia.com/tourism/group-hotels/taj-group.htm
• http://www.tajhotels.com/Press-Room/Awards.aspx
• http://www1.hilton.com/en_US/hi/hotel-directory/IN-India/index.do
• http://www3.hilton.com/en/hotels/united-kingdom/hilton-cardiff-
CWLHITW/index.html