Good grief: Facilitative leadership in Agile transformation initiatives
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What is the role of grief in organizational change? Do organizations grieve? People who are confronted with a change, big or small, are not very eager to let go of the past. What is the grief process in organizational change? How can you help?
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Good grief: Facilitative leadership in Agile transformation initiatives
- 1. Good Grief and Facilitative leadership Welcome! Esther Matte CULTUREcon 2014 Boston, MA
- 2. Losing someone… or something… • Grief can also happen at work • Small changes, big changes: both initiate a grief process • Dealing with grief is mostly an individual process • In an organization, it influences interactions and productivity • When conscious of the grief process, people can help each other • Grief cycle is a healing cycle
- 3. MISS! • The worst change I experienced in an organization. • Imposed • Not explained • No influence, no autonomy • What made it happen: H2H • Conversation • Connection
- 4. Adapted from Elizabeth Kubler-Ross, Harrison Owen and Genuine Contact™ Program Grief cycle
- 5. Agile News : Shock, Anger « Why? Urghhh!?! This is stupid and unnecessary! What’s going to happen to me? » ! Help : Clear explanation of why; not a good stage for training.
- 6. Denial « It’ll pass - just be patient. Let’s keep doing our job. Not much will change. » ! Help : Talk a lot about the change, clarify it’s pertinence, reassure but avoid talking about only positive aspects: recognize difficulty and effort needed
- 7. Memories « Hmm… Do you remember when…? We did a great job on that one! » ! Help : Listen, recognize and honour the past, DO NOT accuse people to be resistant to change
- 8. Acceptance « Things change. I want to know more about this. How is this going to work? »
- 9. Letting go « My expertise can probably still be valuable and helpful. ! Will others help me? Will I have time to learn and adapt? How long will it take before I feel expert again? » ! Help : Ask for feedback, express gratitude, recognize expertise, involve people in something positive
- 10. Openness « I wonder how we can make this work well or better than before… » ! Help : Invite people to share experiences and learn together, invite energy to create and innovate
- 11. Reframing « Lots of possibilities and opportunities to grow! » ! « Let’s try this… » ! « I wonder if we can make it even better? » ! Help: Celebrate!
- 12. Open Space Technology is a great tool! It creates space for grief work AND for figuring out how to become agile in your organization.
- 13. WARNING: It is a cycle. If you try to skip a step, it’ll get you later! My Verchères-Manhattan-Bromont story
- 14. Listen with curiosity and compassion… ! Have clear info and good conversations… ! Give it time… ! Create space for a common vision… Adapted from Elizabeth Kubler-Ross, Harrison Owen and Genuine Contact™ Program
- 16. About Esther Matte, organizational coach and trainer in collaborative methodologies • Independent consultant for 20 years • Started in strategic communications, moved to facilitating collective work in the context of change and transformation • Works and teaches mobilization and development of teams, organizations, communities • How I work: • Use collective intelligence • Generate openness, authenticity and responsibility
- 17. About Ev Lagüe, Illlustrator ! Ev Laguë Illustratrice / illustrator -‐ evlague.tumblr.com -‐ -‐ cargocollec0ve.com/evlague -‐ ☎ 1 450 779-‐5535 @ evlague (at) outlook (dot) com
- 18. 18 Thank you!