ProcedureFlow

Technology / Software / Internet

Visuals have become our new words. 85% of all marketing is now visual. We follow visual instructions 323% better than text-based documentation. It’s because our brains process visuals 60,000 times faster than text. How are you leveraging visuals for your team? Create a knowledge GPS based on visual guidance to improve the employee experience. When your agents can find the right information, at the right time, every time, your customer wins with a better experience. You win with shorter training times, shorter average handle times and more productive agents.