Introduction to Organizational Behaviour & its Scope

1. ORGANIzATIONAL BEHAVIOR Dr. VandanaRahadwa Dr. SamarpitaDutta 7/29/2008 1

2. What is an Organization? 7/29/2008 2

3. Goal of Business !!! 7/29/2008 3

5. Allocate resources

6. Direct activities of others to attain goals7/29/2008 4

7. Management skills Technical skills Human skills Conceptual Skills 7/29/2008 5

8. People are the assets 7/29/2008 6

9. What is Organizational Behavior? 7/29/2008 7

10. Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. 7/29/2008 8

11. Hawthorn Studies Key to modern management In 1924, illumination studies done at Hawthorn Works of Chicago. 7/29/2008 9

12. Complementing Intuition with Systematic Study Intuition “Gut” feelings about “why I do what I do” and “what makes others tick”. Systematic study Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Provides a means to predict behaviors. 7/29/2008 10

13. There Are Few Absolutes in OB Contingency variables: "It Depends!!!" Situational factors that make the main relationship between two variables change---e.g., the relationship may hold for one condition but not another. Country 1 y x In x y Country 2 May NOT be related to In 7/29/2008 11

14. . What is Organizational Effectiveness?Effectiveness vs. Efficiency? 7/29/2008 12

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16. The Independent Variables The presumed cause of some change in the dependent variable; major determinants of a dependent variable. Individual-Level Variables Group-LevelVariables OrganizationSystem-LevelVariables IndependentVariables Can Be 7/29/2008 14

17. Basic ob model stage 1 7/29/2008 15

18. The Dependent Variables Productivity Absenteeism Turnover Deviant Workplace Behavior Organizational citizenship behavior Job Satisfaction 7/29/2008 16

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20. Challenges & opportunities Responding to Globalization Increased foreign assignments Working with people from different cultures Overseeing movement of jobs to other countries Managing Workforce Diversity Embracing diversity Implications for managers 7/29/2008 18

21. Challenges (contd.) Improving Quality and Productivity Quality management (QM) Process reengineering Responding to the Labor Shortage Fewer skilled laborers Improving Customer Service Increased expectation of service quality Customer-responsive cultures 7/29/2008 19

22. Other ob challenges Improving People Skills Empowering People Stimulating Innovation and Change Coping with “Temporariness” Working in Networked Organizations Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior 7/29/2008 20

23. Future ob trends Reengineering Restructuring Benchmarking Outsourcing Freelancers 7/29/2008 21

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