Change Management Models & Techniques
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The document is a presentation by Daria Chizhova on change management. It defines change management and discusses key aspects of managing change including levers of change, the 7 phases of transition, and the 6 stages of change cycle. It provides explanations of leadership, rewards, strategy/business process reengineering and other levers of change. It also summarizes the 7 phases of transition curve and the 6 stages of change cycle from pre-contemplation to relapse.
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Change Management Models & Techniques
- 1. Production Management Professor: Julien de Grandbois European University Fall Semester Week 10th, December 9, 2010 Presented by Daria Chizhova Change Management © Daria Chizhova
- 2. Table of Content Introduction Definition Levers of change 1. 2. 3. ◦ ◦ ◦ 4. 5. 6. 7. Definition List of levers Explanations 7 phases of transition or Transition Curve 6 stages of change or Change Cycle Entertainment References © Daria Chizhova 2
- 3. Introduction (1) © Daria Chizhova 3
- 4. Introduction (2) © Daria Chizhova 4
- 5. Introduction (3) © Daria Chizhova 5
- 6. Let’s define first: Change management - is… a structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state an organizational process aimed at empowering employees to accept and embrace changes in their current business environment © Daria Chizhova 6
- 7. Levers of change: definition Lever – tool, which … can initiate activities bring something to the effect you pull to push something to the change © Daria Chizhova 7
- 8. Levers of change: list of levers Leadership Rewards Strategy/BPR Integrity/ consistency Involvement/ engagement Measurement Technical and business Progress Culture/ Communication Reinforcement Learning © Daria Chizhova 8
- 9. Explanation (1) Leader – is the one who organizes the group of people to achieve a common goal and a person capable of inspiring them to changes Reward – stimulus for people to change, renovate, move forward, as it is advantage, benefit resulting from some event or action Strategy and Business Process Reengineering – they act as a reason for change. If company’s choosing another way or process to produce goods and services everything should be in alignment with this new strategy Leadership Rewards Strategy/ BPR © Daria Chizhova 9
- 10. Explanation (2) Consistency - by providing consistency of message and alignment of systems and processes, you allow people to make their contribution Engagement – people are more likely to work if they feel involved into act of sharing information, commitments of the whole organization Measurement – is about defining, quantifying and monitoring the processes Integrity/ Leadership consistency Involvement/ Rewards engagement Strategy/BP Measurement R © Daria Chizhova 10
- 11. Explanation (3) Technical and Integrity/ Business Leadership consistency Progress Culture/ Communication Reinforcement Technical and Business Progress – examples of those that levered the changes: Mergers and Acquisitions, Virtual Organizations, Internet(E-commerce), Ebusiness, Digital Convergence (Information Technologies, Telecommunication, Consumer Electronics, and Entertainment), Privatizations Culture: ◦ Communication within the company – is about sharing the information about the changes ◦ Culture of society may be both a challenge and lever Reinforcement – is sustaining change making over the time To improve is to change; to be perfect is to change often. Winston Churchill © Daria Chizhova 11
- 12. The Transition Curve (1): 7 phases © Daria Chizhova 12
- 13. The Transition Curve (2) © Daria Chizhova 13
- 14. The Transition Curve (3) © Daria Chizhova 14
- 15. Phases of transition (4) © Daria Chizhova 15
- 16. 6 Stages of Change or Change Cycle (1) Pre-contemplation Contemplation Preparation Action Maintenance Relapse © Daria Chizhova 16
- 17. 6 Stages of Change or Change Cycle (2) © Daria Chizhova 17
- 18. 6 Stages of Change or Change Cycle (3) Pre-contemplation • • Person does not see any problem in his/her current behavior and has not considered there might be some better alternatives Or person have tried to change a number of times without success and he/she has become demoralized by the whole process © Daria Chizhova 18
- 19. 6 Stages of Change or Change Cycle (4) Contemplation Person is aware of the benefits of change but is also aware of the costs. This balance between the costs and benefits of changing can keep person stuck in this stage for long periods of time So he/she is deciding whether stay with his/her existing behaviors and attitudes or should try to change to something © Daria Chizhova 19
- 20. 6 Stages of Change or Change Cycle (5) Preparation Person is taking steps to change He / She has a plan of action, has checked out what strategies or resources are available, consulting the experts – taking the small steps towards the change © Daria Chizhova 20
- 21. 6 Stages of Change or Change Cycle (6) Action Individual modifies his/her behavior, experiences, or environment in order to change Action requires considerable commitment of resources © Daria Chizhova 21
- 22. 6 Stages of Change or Change Cycle (7) Maintenance The goal of the maintenance stage is to maintain the new status quo The change has been integrated into the person’s life People work to prevent relapse and consolidate the gains attained during action © Daria Chizhova 22
- 23. 6 Stages of Change or Change Cycle (8) Relapse Relapse is returning to the old behavior and abandoning the new changes This is not inevitable and should not be seen as failure. Often people will Relapse several times before they finally succeed in making a permanent to a new set of © Daria Chizhova 23
- 26. Any questions? My contacts: Daria.chizhova@euruni.edu Dasha.chizhova@gmail.com Mob: 076 773 0779 © Daria Chizhova 26
Hinweis der Redaktion
- Many of you probably mentioned that the older we become the faster is time running and it seems like what we see around us is changing faster and faster. The same is with the world, the older it becomes the faster the progress becoming. When we reached the 21st century the changes in technologies, attitudes, cultures and even religions, well in everything speed up even more. You all probably have seen those gramophones like the one which is on the slide: this is the model of the early 40-is, less than 50 years after we already had portable tape players, then less than in 10 years CD players and about the same amount of money it took Steve Jobs to give us one of the best gadgets for listening to music – ipod.
- Probably, this slide is more oriented on boys than on girls. But everyone remembers Sega Games, first PlayStation, then Second, Third, PSP, new Wii games. But even 30 years ago those things were probably only in Science Fiction movies and books.
- I didn’t find the real abacas, but for those who has no idea what is it – here’s the picture. And yes, in Russia, Ukraine and probably somewhere else we still use them to count, whereas there are not only normal calculators, but also Graphic, Scientific and many others. The change from Abacas to calculator is impressing. All those inventions were produced because the world needed the changes. But nowadays society understands clearly that every changed should better be managed.
- Digital Convergence: Information Technologies, Telecommunication, Consumer Electronics, and Entertainment
- Stage 1 – Loss to SafetyIn Stage 1 you admit to yourself that regardless of whether or not you perceive the change to be good or 'bad" there will be a sense of loss of what "was." Stage 2 – Doubt to RealityIn this stage, you doubt the facts, doubt your doubts and struggle to find information about the change that you believe is valid. Resentment, skepticism and blame cloud your thinking. Stage 3 – Discomfort to MotivationYou will recognize Stage 3 by the discomfort it brings. The change and all it means has now become clear and starts to settle in. Frustration and lethargy rule until possibility takes over. The Danger ZoneThe Danger Zone represents the pivotal place where you make the choice either to move on to Stage 4 and discover the possibilities the change has presented or to choose fear and return to Stage 1. Stage 4 – Discovery to PerspectiveStage 4 represents the "light at the end of the tunnel." Perspective, anticipation, and a willingness to make decisions give a new sense of control and hope. You are optimistic about a good outcome because you have choices. Stage 5 - UnderstandingIn Stage 5, you understand the change and are more confident, think pragmatically, and your behavior is much more productive. Good thing. Stage 6 - IntegrationBy this time, you have regained your ability and willingness to be flexible. You have insight into the ramifications, consequences and rewards of the change -- past, present, and future.