CHIME LIVE Webinar
Digital Maturity in Health Systems – The DigiM Framework and How to Use it with Sara Vaezy and Paddy Padmanabhan
Learn Objectives:
- Understanding digital maturity in health systems
- Applying an objective, structured assessment tool such as DigiM to evaluate digital maturity
- Developing a roadmap for accelerating technology-led transformation
Health systems have been on a digital transformation journey for the past few years. However, there is no structured framework to assess the maturity of health systems, specifically from a technology enablement standpoint. Damo Consulting’s DigiM framework addresses this gap with an online assessment tool that helps healthcare leaders benchmark themselves against their peers. The framework also assesses the relative maturity of the digital transformation vision against the execution of the strategy.
Using recently concluded research and data points from self-assessments by several health systems, this session will provide a roadmap for digital transformation leaders looking to take an objective view of their progress and prioritize their investments to meet their enterprise goals.
For queries, write to info@damoconsulting.net
2. Damo Consulting: digital transformation & growth enablement
2
Confidential. Copyright 2021 Damo Consulting Inc.
Growth Strategy
Consulting
Digital Transformation
Advisory
Accelerate digital transformation Accelerate revenue growth
Healthcare
Enterprises
Technology
Vendors
Technology
Selection
Technology
strategy
Digital
roadmaps
Growth
strategy
Research &
Insights
Design &
Innovation
Strategic
Marketing
3. Author - Healthcare Digital Transformation: How
Consumerism, Technology and Pandemic are
Accelerating the Future
Paddy Padmanabhan, CEO
Chief Digital Strategy Officer
Providence Health
Sara Vaezy
Confidential. Copyright 2020 Damo Consulting Inc.
linkedin.com/in/paddypadmanabhan99
@paddypadmanabha
paddy@damoconsulting.net sara.vaezy@providence.org
linkedin.com/in/svaezy/
@noodlev
Today’s speakers
4. Damo Consulting’s digital transformation advisory services
practice is built on deep healthcare technology expertise
Digital strategy Digital roadmaps Technology strategy Digital governance
4
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• Digital maturity
assessment
• Market intelligence
& benchmarking
• Digital blueprint and
investment priorities
• Digital engagement
& digital front doors
• Implementation
plan &
dependencies
• Business case and
budgeting
• Technology
architecture &
impact assessment
• Vendor research &
evaluation
• Partner selection:
RFI/RFP
• Digital transformation
program charters and
objectives
• Communications and
change management
• Business value capture
5. Q 1 2 0 2 1
Digital Maturity In
Health Systems
Annual Survey
5
Confidential. Copyright 2020 Damo Consulting Inc.
12. 12
DigiMTM : digital maturity model for health systems*
Confidential. Copyright 2020 Damo Consulting Inc.
*Source: Damo Consulting maturity model framework
EHR as primary platform for
digital engagement
• “< EHR vendor name> is our
digital strategy”
• Focus on specific functionalities
e.g. access and scheduling, real-
time video consults
Model
Digital initiatives focused on
virtualization of care
• Telehealth, eVisits
• “Digital front doors”
• Remote monitoring
• Patient communications
Model
Stand-alone digital innovation
initiatives
• Enterprise-specific point solutions:
Homegrown and partner-developed
• Innovation programs for
commercialization of in-house
development
• Departmental initiatives: specialized
clinical needs
Model
Long term strategic bets on multi-
year investments
• Comprehensive, enterprise-level
transformation strategy
• 1-2 key strategic partnerships,
alongside EHR
• Robust governance model to
leverage startup ecosystem
Model
13. DigiM Maturity MomentumTM – Select Providers
(National)
Relative maturity levels based on strength of vision and strength of execution
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P ro v i d e r 1
P ro v i d e r 2
P ro v i d e r 3
P ro v i d e r 4
P ro v i d e r 5
P ro v i d e r 6
P ro v i d e r 7
P ro v i d e r 8
Vision
Weak
Strong
Execution
Weak Strong
Note: Size of bubble indicates relative size of the organization in the sample
14. DigiM Maturity MomentumTM – Digital Initiatives
(select providers)
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Not implemented Implemented
with EHR
Stand-alone tool with
FHIR/HL7 integration
Stand-alone tool
with no integration
Section Digital Initiative Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6 Provider 7 Provider 8
Digital
Front
Door
Online scheduling
Chatbot
Find-a-doc
Symptom triage
Online payment tool
Online registration
Online check-in
Wait-time estimator
Slot management
Mobile app
Video visits
Second Opinion
Confidential. Copyright 2021 Damo Consulting Inc.
16. 16
Validate self-assessment with structured
interviews and focus groups
Identify roadmap priorities and develop
business case
Identify technology partners using
DamoIntelTM digital health intelligence
database
1
2
3
Turn the
maturity
assessment
scores into
actionable
inputs
Digital Maturity Assessment Validation And Roadmap For
Future
6 weeks, 6 deliverables
☛ Stakeholder
expectations document
☛ Industry benchmarking:
list of peer group digital
initiatives
☛ Internal survey:
inventory of desired
digital programs
☛ Prioritization of
initiatives and high-level
budgets required
☛ List of potential
technology partners and
profiles
☛ Recommendations and
best practices
Turnkey consulting projects with minimal stakeholder time commitment
Fixed fee : $$
Confidential. Copyright 2021 Damo Consulting Inc.
17. Confidential.
Copyright
Damo
Consulting
Inc
DamoIntelTM
Comprehensive, one-of-a-kind database of digital
transformation initiatives in health systems*
Covers over 50 leading health systems, 300 technology
vendor profiles
Digital initiatives categories by technology/application
areas
Initiatives categorized by over 120 use
cases/functionalities
Algorithmic curation to ensure information is reliable
and accurate
17
18. Confidential. Copyright 2020 Damo Consulting Inc.
• Transactional systems of record:
Epic, Workday
• Long-term strategic relationships
with clients
• Deep knowledge of enterprise
workflows
• Pricing model: user-based licensing
• Robust and scalable
enterprise-class platforms
• Telehealth, CRM, Cloud :
Microsoft, Google, SFDC,
AWS
• Broad implementation
partner ecosystem
• Pricing model: user-based,
consumption-based
• SI & Consulting firms: Accenture,
Deloitte, Cognizant
• Scale, expert knowledge,
healthcare focus
• Offshore-based development for
low cost
• Pricing model: T & M/fixed
price/fixed capacity
Technology
Partnerships: Damo
ICEA™ framework
Develop market strategy based
on attributes and digital
roadmap needs
by Damo Consulting
Innovators
1
2
4
3
Health
Systems
“We have the
data and the
workflow”
“We can build it
cheaper/faster/
better”
“Rent it, build on it”
“We have a whole new
way of doing it”
Assemblers Custodians
• Stand alone solution or
platform: digital health
startups
• Cloud-first, mobile-first
approach
• Small and agile teams,
often VC-backed
• Pricing model: SaaS
subscription-based
Enablers
19. Thank you!
Paddy Padmanabhan
+1 630 649 8548
paddy@damoconsulting.net
www.damoconsulting.net
Damo Consulting provides digital transformation advisory
services to enable healthcare organizations navigate the
technology-enabled transition to telehealth and virtual care. We
bring deep industry knowledge, market insights and technology
skills to help develop and implement enterprise digital roadmaps.
We work with healthcare IT and digital health firms to develop and
execute market growth strategies.
Confidential. Copyright 2020 Damo Consulting Inc.